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iPod turns off when screen turns off

383 Views 2 Replies Latest reply: Sep 9, 2013 5:06 PM by Bricky66 RSS
Bricky66 Calculating status...
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Sep 5, 2013 8:47 AM

When my iPod screen turns off so does the sound through the headphones.  I tried updates, different headphones, reboots.

Any suggestions??

I was offered  6th generation for my 1st generation recalled nano, I regret switching now as my 1st generation was still going strong.

iPod nano (6th generation)
  • jeremy_v Community Specialists Community Specialists (1,750 points)
    Currently Being Moderated
    Sep 7, 2013 12:18 PM (in response to Bricky66)

    Hi Bricky66,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like you're experiencing some unusual behavior with your iPod nano. I'd suggest some of the troubleshooting steps in this article:

     

    iPod troubleshooting basics and service FAQ

    http://support.apple.com/kb/TS1382

    The headphones don't work

    ...If the issue appears to be with the iPod, try resetting it. If that doesn't work, then restore iPod with the latest iPod software using iTunes...

    Best,

     

    Jeremy

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