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Maintaining personal data when using Configurator to restore from backup.....

159 Views 2 Replies Latest reply: Sep 10, 2013 11:42 AM by nsdjoey RSS
einnebcj Calculating status...
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Sep 9, 2013 6:17 PM

Hi all


I think I've got this right....and I hope someone has a solution.


At my school we maintain a number of clusters of shared ipads, all supervised by Apple Configurator.  When I initially set them up, I created a 'master' ipad wiht folders, profile etc and then backed this one up and then restored from back-up to push this identical 'image' out to create identical iPads.  This has worked well.


Over time we have added apps via Configurator, done updates etc.  New apps invariably get placed outside folders and things become untidy.  It kinds of defeats the purpose to then manually re-organise each device to place the apps into folders etc.  The logical thing (seems to be?) is to get one iPad set up wth the appropriate 'new' apps in new folders.....making all as it should be, then create a new back-up of this 'master' ipad and use the back-up to restore to all other ipads so that they reflect the apps being in the new folders all neat and tidy. 


Trouble is, as soon as you restore from back-up, any personal, documents, movies, etc gets wiped from the machine.  Not good in a school environment.


So......have I gone down the wrong there another way I'm not aware of?  How are others managing this?  Have I got it totally wrong?





  • Clyde77 Level 4 Level 4 (2,695 points)

    you should call the education support line at apple.  if your a legit education provider than your admin will have the correct number

  • nsdjoey Level 3 Level 3 (645 points)

    Hi einnebcj,



    I hear you. I too am a mobile device administrator for a school district and encounter the same issues you are experiencing.


    I stopped doing folders on my "image." Instead am recommending and encouraging staff and students to use the Spotlight Search screen. When you have several dozen or 100+ apps, scrolling through screens and/or folders trying to find an app can be very time consuming. I am finding that students and staff are able to get to their app faster by searching with Spotlight. Just a quick drag to the right and start typing the first few letters of the app.


    Teaching users about the Spotlight Search screen is good for more than just finding apps. It'll also search contacts, email messages, photos, calendar events,  music, videos, notes, and more. Furthermore, it'll allow the user to select Safari and search the web. Spotlight is a very valuable tool that I think everyone should take advantage of.


    I know this isn't a direct answer to your question, but I hope it helps!



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