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iMessage activation error

3482 Views 1 Reply Latest reply: Sep 12, 2013 6:14 AM by sterling r RSS
webeboatn Calculating status...
Currently Being Moderated
Sep 10, 2013 7:13 AM

Trying to setup iMessage on iPad. When logging in with apple ID get the following message: Could not sign in. Please check your network connection and try again. I know the  network and ID is working by testing the App Store on same device/network.

iPad, iOS 6.1.3
  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    Sep 12, 2013 6:14 AM (in response to webeboatn)

    Hello webeboatn,

     

    Thank you for using Apple Support Communities!

    Since iMessage is not activating as expected, I want to recommend this article to help you troubleshoot here.

    iOS: Troubleshooting FaceTime and iMessage activation

    http://support.apple.com/kb/ts4268

    Troubleshooting Apple ID activation

    After each step, toggle iMessage and FaceTime off and then on again in Settings > Messages and Settings > FaceTime.

    1. Update to the latest version of iOS.
    2. Ensure that you have an active Internet connection. You can complete activation using Wi-Fi or a cellular data connection. Check your Wi-Fi network using standard Wi-Fi network troubleshooting.
    3. If you receive an error when signing in to your Apple ID, visit myinfo.apple.com, sign in to your account, and ensure that the primary email address has been verified.
    4. Ensure that FaceTime has not been restricted: Settings > General > Restrictions > FaceTime.
    5. In Settings > General > Date & Time, ensure that Set Automatically is on. If Set Automatically is on, but the incorrect time zone is displayed, turn Set Automatically off and then choose the correct time zone, date, and time. Then turn Set Automatically on again.
    6. Enable iMessage and FaceTime while connected to another Wi-Fi network in a different location.

    When enabling FaceTime or iMessage on an iPhone, you may see "Waiting for Activation". This message refers to the activation of your telephone number only. You can use FaceTime and iMessage with your Apple ID even if your phone number has not completed activation.You can see that you've activated FaceTime and iMessage with your Apple ID here:

    • Settings > FaceTime > You can be reached by FaceTime at:
    • Settings > Messages > Send & Receive > You can be reached by iMessage at:

    TS4268_01-iphone_6-imessage_settings-002-en.png

    To sign out of your Apple ID

    1. Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
    2. Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.

     

    If you have to sign out of your Apple ID, go ahead and sign right back in and test again.

     

    Also, here is an article that outlines the recommended settings for your wifi network.

    iOS and OS X: Recommended settings for Wi-Fi routers and access points
    http://support.apple.com/kb/HT4199

     

    All the very best,

    Sterling

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