1 Reply Latest reply: Sep 12, 2013 11:27 AM by sterling r
ukzdaly Level 1 Level 1 (0 points)

i took the download from the apple website ,but when it gets to the end it tell me a program failed to run and then uninstalls everything


iPad (3rd gen) Wi-Fi, iOS 6.1.4
  • 1.
    sterling r Community Specialists Community Specialists (3,785 points)

    Hello ukzdaly,

     

    Thank you for using Apple Support Communities!

    It sounds like the iTunes program downloads ok, but the installation fails toward the end.

    I found this article for you to help troubleshoot the issue:

    Trouble installing iTunes or QuickTime for Windows

    http://support.apple.com/kb/HT1926

     

    Follow the General Troubleshooting first, then the Additional Troubleshooting if needed.

    Take care,

    Sterling