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HT4913: iTunes: How to add a computer or iOS device to iTunes Match

Learn about iTunes: How to add a computer or iOS device to iTunes Match

HT4913 I had 5 devices associated with my account...

225 Views 1 Reply Latest reply: Sep 10, 2013 9:19 AM by sterling r RSS
robheldreich Calculating status...
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Sep 8, 2013 12:23 AM

(including iTunes match) and I bought a new desktop. It wouldn't let me associate the desktop as I was at my limit, so I 'removed' 2 devices, but I still can't associate the PC as it is telling me I still have 5 associated when my account is now only showing 3. I thought it may take a day or so to clear, but it has been a week now and still no change. Help!

iTunes, iOS 6.1.4
  • sterling r Community Specialists Community Specialists (3,230 points)

    Hello Robheldreich,

     

    Thank you for using Apple Support Communities!

    It sounds like you took the correct steps to de authorize other computers but one is still saying that you have 5 computers associated.

    First if you have not already, I would verify that the computer that is refusing to authorize is using the same Apple ID.

    If so then I would sign out of the iTunes Store, restart the computer, and then sign back in.

     

    Choose Store > Sign In (or Sign Out).


    From: iTunes 11 for Windows: Manage your iTunes Store account

              http://support.apple.com/kb/PH12507

     

    All the best,

    Sterling

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