7 Replies Latest reply: Sep 26, 2013 7:43 AM by J. Everett
walt_scrivens Level 1 Level 1 (0 points)

I've been using a USB connected disk drive on my AirPort Extreme from my Android tablet for years.  Since upgrading the AirPort to version 7.6.4 I can no longer access the disk drive from the tablet.  I have not changed anything on the tablet, only the AirPort.

 

The tablet can see the AirPort itself as 10.0.1.1 and can see the attached disk drive, but when I try to access the drive I get a series of possible errors including Firewall issues,  SMB service is off or out of scope and WLAN is off.

 

I don't know how to look at the firewall on the AirPort or check on the SMB service (I can't find either topic in AirPort Utility).

 

The drive is fully accessible from either of the two Macs on the network.

 

Please help - I really need to access files on this disk from the tablet.

 

Walt


MacBook Pro, OS X Mountain Lion
  • 1. Re: After upgrading my AirPort firmware I can't access the attached disk drive from android
    LaPastenague Level 8 Level 8 (35,400 points)

    Factory reset the AE..

     

    The Factory Reset Gen1-4 TC. Gen 1-5 AE

     

    Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.

    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.

    TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.

    No files are deleted on the hard disk.. No reset of the TC/AE deletes files.. to do that you use erase from the airport utility in the case of the TC.. or direct from AE connection.

     

    If it still fails, simply return the firmware to the much better 7.6.1 or even earlier, if your AE is Gen1-4 use 7.5.2

     

    Simply hold down the option key when you select the version number.. and pick the firmware you want.

     

    firmwareupgradeau6.png

     

     

    Make sure all names are SMB standard.. not Apple standard.

     

    SMB names are short, 2-20 characters is good.. 2-10 even better.

    No spaces and pure alphanumeric.

     

    This is for everything.. wireless names.. AE name and disk share name.. all should be windows/SMB type.

  • 2. Re: After upgrading my AirPort firmware I can't access the attached disk drive from android
    walt_scrivens Level 1 Level 1 (0 points)

    Thanks...

     

    I'll have to wait untul Thursday to do a reset.  I'll post again after that.

     

    Walt

  • 3. Re: After upgrading my AirPort firmware I can't access the attached disk drive from android
    walt_scrivens Level 1 Level 1 (0 points)

    OK I finally got around to doing the factory reset and set up the APE as before.  Now my APE is connected but my Time Capsule is "orphaned"  The network diagram looks like this:

     

     

     

    INTERNET ========== AirPort Extreme  - - - - - - - - Time Capsule

    (GREEN)                          (GREEN)                            (YELLOW Exclamation point)

     

     

     

    Clicking on the Time Capsule gives the message, "Time Capsule was previously a part of your network.  Check that it is still in range of your network and is pluggged in to a power outlet. Forgetting this device removes it from the network"  The only button is "Forget".

     

    I have unplugged and plugged in the power to the Time Capsule with no effect.  It was connected to the network via WI-FI.  At this point I can't access it to edit settings or anything, and I am afraid of doing a factory reset since its hard drive contains the Time Machine backups for two Macs and I don't want to risk losing them.  (I know the drives won't be be erased, but I'm worried about losing access to them via Time Machine.  That has happened before when I changed from wired to wireless connections for Time Machine.)

     

    Help, Please!

     

    Walt

  • 4. Re: After upgrading my AirPort firmware I can't access the attached disk drive from android
    walt_scrivens Level 1 Level 1 (0 points)

    DUH!

     

    I wish you could edit/delete posts on this forum.

     

    The problem was I had not set the WI-FI WPA2 password on the APE.  I reset that to its correct value and now all is working.

     

    Walt

  • 5. Re: After upgrading my AirPort firmware I can't access the attached disk drive from android
    walt_scrivens Level 1 Level 1 (0 points)

    Well, sadly, it still doesn't work.  I reverted to 7.5.2 and did the factory reset, but still getting the same message.  I'm going crazy trying to figure out what has changed here.  I'll keep working at it (I'm limited in the amount of network downtime I can have, so it's slow going.)

     

    Thanks for the help, any other hints are welcome.

     

    BTW I've checked two other Android devices that once worked with the APE drive, and all are getting the same message.

     

    Walt

  • 6. Re: After upgrading my AirPort firmware I can't access the attached disk drive from android
    J. Everett Level 1 Level 1 (35 points)

    I experienced the same thing. I upgraded my Airport Extreme Base Station (the 2nd Gen one, 802.11n but not dual-band) from 7.6.3 to 7.6.4. Now, 3 MacBook Pros and an Apple TV (3nd gen) still connect fine, but my Nexus 7 2013 connects, but not reliably. I run my AEBS in 5ghz only mode, with its own separate SSID.

     

    The Android tablet was working great connecting to this network before the upgrade.

     

    I tried reseting the password, resetting to factory defaults, reverting the firmware, and disabling authentication/encryption. Sometimes a change seems like it works, for a while, but eventually the 5ghz network drops away.

     

    The release notes for the upgrade -- http://support.apple.com/kb/DL1673 --  said:

     

    • Resolve an issue that may intermittently cause a loss in Wi-Fi connectivity with iOS devices

     

    It seem more like instead it CREATED an issue that may intermittently cause a loss in Wi-Fi connectivity with Android devices.

     

    Disappointing, to say the least.

  • 7. Re: After upgrading my AirPort firmware I can't access the attached disk drive from android
    J. Everett Level 1 Level 1 (35 points)

    J. Everett wrote:

     

    I experienced the same thing. I upgraded my Airport Extreme Base Station (the 2nd Gen one, 802.11n but not dual-band) from 7.6.3 to 7.6.4. Now, 3 MacBook Pros and an Apple TV (3nd gen) still connect fine, but my Nexus 7 2013 connects, but not reliably. I run my AEBS in 5ghz only mode, with its own separate SSID.

     

    The Android tablet was working great connecting to this network before the upgrade....

     

    My Android tablet still works perfectly on my (Asus) 5gzh AP at work. The problem seems isolated to the (at on point) AEBS upgraded to Airport 7.6.4 firmware.