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Messages stuck offline

860 Views 6 Replies Latest reply: Sep 12, 2013 1:04 PM by Ralph Johns (UK) RSS
Namir Yedid Calculating status...
Currently Being Moderated
Nov 20, 2012 12:26 PM

My Messages app is stuck in offline mode and has not been working for several days. I blacked out the numbers but this is what it looks like. The numbers that appear as red are able to send/receive texts, it's just an error with Messages. I have restarted, cleared system preferences using Onyx, and still nothing is working. I've also restarted the computer. Here is an image of what it looks like.

 

MEssages.jpg

MacBook Pro, OS X Mountain Lion (10.8.2)
  • Joseph Delaney Level 3 Level 3 (515 points)
    Currently Being Moderated
    Nov 21, 2012 9:23 AM (in response to Namir Yedid)

    Go to the "Messages" menu, and choose the "Accounts" sub-menu. There may be a checkmark next to all the accounts that are supposed to be  logged in, but aren't (if not, then this is probably a different problem than what I think it is).

     

    Uncheck them, then immediately recheck them. That should put you back online, but you may still have to change your "away" status.

     

    I find this happens to me frequently, I'm not sure why and I haven't found a permanent solution yet. I think it's one of those things that Apple needs to fix, and all we can do is wait.

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Nov 22, 2012 2:42 PM (in response to Namir Yedid)

    Hi,

     

    You say "Numbers" which implies an iMessage account within the Messages App.

     

    The right hand red blob would indicate that the iMessage contact in the "to" spot was either Not and iMessages contact (Apple ID or iPhone Number) or that the person was Off line.

     

    However I have never seen an iPhone Number appear Off line in the Message Column that indicates current Open chats.

     

    Are you using phone Numbers as AIM Buddy names so you can SMS to them ?

    In this case the person may well be Off line (or out of service contact) or their Service Provider may have removed the SMS forwarding service.

    Technically you would still be able to Send Off Line IMs to them.

     

    Can you confirm that these are iMessage Contacts that you have an iPhone Number you are using to contact them ?

     

    Have your restarted Messages since the outage on the 19th ?

     

     

     

    Sigcopy2.png
    10:42 PM      Thursday; November 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Zipping Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 10, 2013 8:12 PM (in response to Namir Yedid)

    Under Messages --- Accounts: Check all the accounts, specially "Bonjour".

     

    This should do it!

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Sep 11, 2013 12:02 PM (in response to Zipping)

    Hi,

     

    I am curious as to why you have resurrected a 10 month old Thread that has had no activity almost since it was started.

    The Original Poster certainly has not been back.

     

    I am also curious as to why you think enabling "All Accounts" particularly the Bonjour one is likely to solve this.

    You do realise that the Bonjour Chat is for Chatting to other Macs on your LAN that happen to be using iChat/Messages with the Bonjour Account Active ?

     

    Other than like the iMessages account it cannot be deleted it has nothing to do with the iMessages account.

    It does not use the same ports to "Connect".

    The iMessages account connects to the Apple Servers (for iMessages) and the Bonjour one only uses external servers when doing Video chats.

     

     

    3Sigcopy2.png
    8:02 pm      Wednesday; September 11, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Zipping Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 11, 2013 2:35 PM (in response to Ralph Johns (UK))

    The reason I brought this back is simple, it was still relevant.

     

    I had this issue with my MESSAGES as of Sept. 10, 2013... the day of my post.

     

    I could not get Messages to show the "available" bubble on "My Status:" on the top menu of my PowerBook.

     

    I had tried everything: Re-installing, re-setting PRAM, etc. Nothing was working. Until I came to this thread.

     

    Here, as Joseph Delaney pointed out, was part of the solution. I went to "Settings" -- "Accounts" and checked off the available accounts, BUT it was still not working. That is until I clicked the "Bonjour". Then, the "bubble" showing the status started working. I was able to switch it from offline to available, etc.

    I then double checked and un-clicked the Bonjour, and it was stuck again at "offline" with no way to change it.

     

    It was by clicking the "Bonjour" that it became possible to switch the "My Status" settings.

     

    Since this post had actually helped me get partly there, but it was missing the "Bonjour" piece, I decided to "resurrect" this thread and help others who like me may be encountering the same situation.

     

    I understand what Bonjour is and what it does. Your technical explanation was cool but regardless of it, the solution to the problem was not solved until Bonjour was checked off.... Up to Apple now to figure out the why of this bug, if it is a bug. But for now, this is the only thing that helped me, and I'm sure many others will run into the same problem and hopefully find the solution here.

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Sep 12, 2013 1:04 PM (in response to Zipping)

    HI,

     

    The Status setting only refers to those Accounts that can display Buddy Lists, like the Bonjour one.

     

    There is no way to tell if anyone is Online in iMessages.

    The presumptions is that people have set up Multiple devices such as an iPhone and Mac at least and at least one of those will pick up any iMessages sent.

     

    Previous iMessage contacts will show a little blue speech bubble next to the iMessages Name or Number if you start typing their Name into the "To" spot.

    If you select an iMessages ID or Number and the "To" Spot is then filled in with that info or the Address Card Name it may go red if the iMessages account at the other end appears to be Off line  (The messages you get at this point is the Account is not registered as the iMessages servers can't tell if the device is Off, out of range or deleted from iMessages use).

     

    Broadly speaking the Thread belongs to the Original Poster as they are the only ones that can mark Helpful or Correct replies.

    Whilst in the Real World the regular posters know that there will be "Me Toos" it is generally accepted that a new thread will be created after a certain time has elapsed.

    A 10 month gap in the thread is hardly current.

     

     

     

    3Sigcopy2.png
    9:04 pm      Thursday; September 12, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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