HT5714: iTunes Store: About pre-ordersLearn about iTunes Store: About pre-orders
Currently Being ModeratedSep 13, 2013 2:10 PM (in response to Momunoz)
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with downloading your purchase:
Troubleshooting Automatic Downloads for purchased Apps, Music, and Books
If you're not able to download your purchase, you may want to report the issue using these steps:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase