2 Replies Latest reply: Sep 11, 2013 1:11 PM by wrblackbill
wrblackbill Level 1 Level 1 (0 points)

I purchased a movie.  I tried to play it, it won't work, although others have.   I'm told in a pop up that the movie is not authorized in this computer.  So I authorize the computer, the movies is supposed to start, but the screen remains blank, and the playtime stays 00:00.  I hit stop , then go - and again the "you are not authorized to play this movie" pops up.  its a never ending circle.  When I log on as administrator, not only do I not get to play the movie - but the screen is now gray, and the movie is running in the background, you can see the time is moving forward, but no sound either. 


Another odd issue is that in the administrator role, I can see all my purchases in iTunes store, but not in my regular logon.  Really odd stuff here.

  • 1.
    sterling r Community Specialists Community Specialists (3,790 points)

    Hello wrblackbill,


    Thank you for using Apple Support Communities!

    It sounds like there is an issue with the admin account allowing you to authorize the computer to play your purchased content.

    I was researching what may be happening here and found this article named iTunes repeatedly prompts to authorize computer to play iTunes Store purchases found here http://support.apple.com/kb/ts1389.


    Authorize your purchases from an administrator account

    To authorize your purchases from an administrator account, follow these steps:

    1. Log in to the administrator account.
      Note: If you do not have access to an administrator password, you will need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
    2. Make sure you have the latest version of iTunes installed. You can download the latest version free.
    3. Choose Store > Authorize Computer.
    4. Enter your iTunes account name and password in the resulting dialog.
      Note: If you have multiple accounts, you will need to log in to the iTunes Store and authorize each account separately.
    5. Quit iTunes.

    After you have authorized your computer on your administrator account, you will need to log out and log back in to the user account you would like to play your purchases from. Once you are logged back in your user account, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.


    There is additional troublehshooting outlined in the article if needed, but this should get you started.




  • 2. Re: Why won't my purchased movies play?
    wrblackbill Level 1 Level 1 (0 points)

    Hello Sterling, thanks very much for your quick reply.  I gave it a try, just as you said, it will not play my movie in the user acct.  Just stays at 00:00 with a black screen.  No movement.  This computer of mine is a royal pain.  I’m ready to throw it into the Rhine river for many reasons, this problem set included.  I’ll try the article next.  I'm giving up, unless I can talk to somebody at apple itunes, I'm not sure what to do next.   Thanks again for your time.  Bill