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Helpful answers
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Sep 12, 2013 6:13 AM in response to erindc1by sheila_m.,Hello Erin,
I found an article that addresses the error message you are receiving:
I recommend reviewing the following article for more information about transferring videos to your iPod nano:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Sep 22, 2013 9:46 PM in response to erindc1by John2989,You may need a third-party program like the AVS Video Converter to convert the format to one compatible with the iPod

