1 Reply Latest reply: Sep 12, 2013 7:09 AM by mario49
chelsearaaa Level 1 Level 1 (0 points)

I pre-purchased an albulm off of itunes and now that it is available, I cannot get it to download. It is stuck on saying that it is purchased. I dont know how to find it. It will not allow me to re-download it or even purchase it again. i cant see that it even processed as a purchase in my purchase history. I think that the system has glitched. I just want to download this albulm ive been waiting so long to hear!:( help meeeeee!


Dell Laptop, Windows 7
  • 1.
    mario49 Community Specialists Community Specialists (2,060 points)

    Hello chelsearaaa,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

    Downloading a pre-ordered item

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

    Best of luck,

    Mario