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HT1688 iphone4 music plays automatically_cancels active call_little help?

141 Views 2 Replies Latest reply: Sep 13, 2013 6:36 PM by neddog105 RSS
neddog105 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 10, 2013 7:28 AM

my playlist on my iP4 starts playing all by itself and sometimes knocks me off of call.  this just started happening.  is there some setting that i can adjust to make this stop?

iPhone 4
  • sterling r Community Specialists Community Specialists (3,250 points)

    Hello neddog105,

     

    Thank you for using Apple Support Communities!

    So it sounds like the Music app is somehow starting on its own and over riding the Phone app, disconnecting your call.

    I would use steps 1, 3, and 5 of the iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/.

    If you get to step 3, close all the apps that are running. Here is step 1 to get you started:

     

    Restart iPhone

     

    To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

    Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

    Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

    If your device does not turn on or displays a red battery icon, try recharging next.

     

    All the very best,

    Sterling

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