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QuickTime Player quits when opening a file

5541 Views 123 Replies Latest reply: Sep 30, 2013 1:25 AM by Alvin Koh RSS
  • XENiCraft Level 2 Level 2 (210 points)
    Currently Being Moderated
    Sep 9, 2013 6:12 AM (in response to kingfisher500)

    So do you still have the issue or not?

    And btw, the actual problem is that there is a broken symlink in the QuickTime framework folder, which causes all the problems. Fix the symlink, and tada! the problems go away until the actual cause, whatever it is, does whatever it does again to break the symlink.

  • Linc Davis Level 10 Level 10 (107,850 points)
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    Sep 9, 2013 5:21 PM (in response to kingfisher500)

    Looking back at this morass of a thread, I see that you have a Symantec security product installed. There's no way that's ever going to do anything for you but cause problems. I don't know whether it's causing this problem, but even if it isn't, you should get rid of it according to the developer's instructions.

  • t1042 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 9, 2013 5:58 PM (in response to Linc Davis)

    Unlikely to be Symantec as I don't have that installed and have had this issue as well. Interestingly enough, I have Sophos for Mac running on all three of my Macs so it's also unlikely to be that. The only one that seems to be affected by the Security Update is my ancient (mid-2007) iMac. My other two Retina MacBooks took the security update just fine. On my iMac, I have not installed the Security Update and have been running with no issues for about a month or so. I have no idea what's breaking the symlinks but I still think this is an Apple issue to resolve.  Hopefully Mavericks will fix the issue.

  • Alvin Koh Level 1 Level 1 (45 points)
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    Sep 12, 2013 8:09 AM (in response to kingfisher500)

    The problem may lie in QTKit.framework. I used "ditto" to restore a backup copy of QuickTime.framework but that did not work. So i also restored QTKit.framework and was able to use QuickTime Player again.


    Here are the steps if you are familiar with using Terminal and sudo.


    First make a backup copy of QTKit.framework and QuickTime.framework AFTER you have confirmed that QuickTime Player is working.


    1. Create a directory to hold the backup of the frameworks


        sudo mkdir -p /System/Library/Frameworks.BACKUP


    2. Backup the frameworks


        sudo ditto /System/Library/Frameworks/QTKit.framework /System/Library/Frameworks.BACKUP/QTKit.framework


        sudo ditto /System/Library/Frameworks/QuickTime.framework /System/Library/Frameworks.BACKUP/QuickTime.framework



    Now whenever QuickTime Player crashes on launch, you just need to run the following commands to restore the frameworks.


    1. Move the existing frameworks aside


        sudo mv /System/Library/Frameworks/QTKit.framework /System/Library/Frameworks/QTKit.framework.BAD


        sudo mv /System/Library/Frameworks/QuickTime.framework /System/Library/Frameworks/QuickTime.framework.BAD


    2. Restore from the backup copy of the frameworks


        sudo ditto /System/Library/Frameworks.BACKUP/QTKit.framework /System/Library/Frameworks/QTKit.framework



        sudo ditto /System/Library/Frameworks.BACKUP/QuickTime.framework /System/Library/Frameworks/QuickTime.framework


    3. Launch QuickTime Player to verify it is working.

  • TStam Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 12, 2013 10:45 AM (in response to Alvin Koh)

    I will do the backup tonight so I have it. This is great, thank you.


    Getting closer to the cause. We are hovering around it but can't seem to nail it down. For what it's worth, I am running Sophos (never had a problem with it at all), not Symantec, and I was having the problem but no more since complete clean reinstall 10.8.4 with the security update, Sophos and without Skype.

  • Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 12, 2013 2:25 PM (in response to kingfisher500)

    Apple just released 10.8.5, doesn't mention fixing our problem. There are probably Security fixes in this as Apple also released Separate Security updates for earlier OSes.



    10.8.5 Combo update is probably your best option.

  • Alvin Koh Level 1 Level 1 (45 points)
    Currently Being Moderated
    Sep 13, 2013 12:33 AM (in response to

    I hope so. The update includes QTKit and QuickTime frameworks. I did a quick compare and found differences with the 10.8.4 frameworks, so here's hoping they fixed the problem.

  • XENiCraft Level 2 Level 2 (210 points)
    Currently Being Moderated
    Sep 13, 2013 12:56 AM (in response to Alvin Koh)

    Oh goody. I'm really hoping this fixes the problem.

    I read through the support document, and these are the changes made for QuickTime:




    Available for: Mac OS X 10.6.8, Mac OS X Server 10.6.8, OS X Lion v10.7.5, OS X Lion Server v10.7.5, OS X Mountain Lion v10.8 to v10.8.4


    Impact: Viewing a maliciously crafted movie file may lead to an unexpected application termination or arbitrary code execution


    Description: A memory corruption issue existed in the handling of 'idsc' atoms in QuickTime movie files. This issue was addressed through additional bounds checking.




    CVE-2013-1032 : Jason Kratzer working with iDefense VCP


    It doesn't mention anything about our problem, but it may fix it.... Here's hoping.

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