taffles

Q: My iPhone 5 won't charge

I got my iPhone 5 on Wednesday, it charged once but when I went to charge it last night it did not work, has anyone got any ideas?

iPhone 5, iOS 6

Posted on Sep 27, 2012 9:32 AM

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Q: My iPhone 5 won't charge

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  • by Missjones103,

    Missjones103 Missjones103 Jul 27, 2013 6:47 AM in response to taffles
    Level 1 (0 points)
    Jul 27, 2013 6:47 AM in response to taffles

    I have/had the same problem, however I soon realised the cable wasnt the problem because it would occasionally charge. I soon figured out that if the phone is locked (on lock screen) and the cable is plugged in it will usually work. I'm not sure why I just hope it will be fixed in the new update. Turning the phone on and off will help sometimes aswell

  • by tioYayo,Helpful

    tioYayo tioYayo Jul 30, 2013 1:10 AM in response to Missjones103
    Level 1 (5 points)
    Jul 30, 2013 1:10 AM in response to Missjones103

    I have the same, Problem try wiht different cable and same, I reset the iPhone (press and hold the 02 buttons) and when re - started it could charge, that has worked the two times i got this problem. for me looks like a bug.

  • by StueyMonster,Helpful

    StueyMonster StueyMonster Aug 14, 2013 8:58 AM in response to RedDecember
    Level 1 (5 points)
    Aug 14, 2013 8:58 AM in response to RedDecember

    Anyone whos Lightning cable doesn't appear to fit very well or they have to wiggle to get it working, you have compressed fluff in the socket!  Remove it with a paperclip (a plastic coated one is probably best from a non-conductive point of view) or any other small pointy object.  You'll be surprised how much comes out!  You should not be able to see any of the metal of the connector between the phone and the connector plastic. I have to clean mine out about every 3 months (I have the phone in my pocket upside down).

     

    This thread is more about people who's phone isn't charging even with a good connection.  If you have tried another cable, another charger, another mains socket, charging from USB, then Holding both buttons down for 20 seconds may sort your issue.

     

    If you have tried all of the above, raising a ticket should get you a swift callback from Apple Support (my phone rang as soon as I clicked to submit my ticket!)

     

    Thanks

     

    Stu

  • by Andrew Stivelman,Helpful

    Andrew Stivelman Andrew Stivelman Sep 2, 2013 10:34 AM in response to taffles
    Level 1 (20 points)
    Sep 2, 2013 10:34 AM in response to taffles

    I have this same problem.  I have tried different chargers, different USB cables, different outlets, nothing works.  It looks like it's charged (the battery icon looks full) then it immediately switches to red and stays at 2%.  I've seen messages in the past to the effect that "this device cannot be charged with this accessory" but I'm using the cable and adapter from the iPhone 5 box!

     

    Help!

  • by cyberbiker,Helpful

    cyberbiker cyberbiker Sep 12, 2013 3:35 PM in response to taffles
    Level 1 (123 points)
    Apple TV
    Sep 12, 2013 3:35 PM in response to taffles

    Same general problem. My phone charge went to zero and shut down because of use. When I insert the cable, whether from a wall adapter or a laptop USB port it initially shows the electric bolt and a charging battery, then goes dark. Normally when it shuts down due to depleted battery, after the charger is connected for about four minutes, the Apple logo appears and the phone turns on. Hoever, now the screen remains dark and nothing appears to happen as if the phone is not charging.

     

    I tried a hard reset to no avail.

     

    Has anyone had a similar problem of the phone not charging after the initial lightening bolt and battery image when connected to the charging cable?

  • by RyanWheale,Helpful

    RyanWheale RyanWheale Sep 13, 2013 3:45 PM in response to cyberbiker
    Level 1 (5 points)
    Sep 13, 2013 3:45 PM in response to cyberbiker

    The lightning bolt "charging indicator" should always go away after a short period of time.  If you tap the power or home-screen button you should still see the charging indicator appear on the screen momentarily.  If it doesn't appear, then it's the same thing as your phone being disconnected from a charger.

     

    Many people are having intermittent charging issues.  To sum up this whole thread, here is the short run of popular solutions:

     

    1. Carefully clean the charging port with a very thin device - a small paperclip should suffice.  Again, be very careful and try to get out any lint or debris.
    2. Make sure you are using a official Apple charger.  If it cost less than $20, it's probably not official.  If you didn't buy it from an Apple store, it's probably not official.  I have had mobile repair shops tell me cables were "official" when they weren't.
    3. (this one worked for me, but it's nuts) - plug the charger into your computer and launch iTunes - yes, luanching iTunes caused my phone to start charging.  I know this sounds nuts, but someone else in this thread suggested it and it worked for me.  iTunes cannot be open when you connect your device.
    4. Switch to another phone

     

    ~Ryan

  • by NDF2104,Helpful

    NDF2104 NDF2104 Sep 23, 2013 1:09 AM in response to taffles
    Level 1 (5 points)
    Sep 23, 2013 1:09 AM in response to taffles

    Good day I had a similar problem. My iPhone 5 worked good for about 2 months

    Then I recently updated it and realize it wasn't charging . Upon my investigation what

    I found out was, my phone don't charge now with the auto lock on.  Once I took off the auto lock

    It. Began to charge. Next thing for the charger to work effective and all, I have to insert it

    To my iPhone the plug it into the wall. If I plug it into the wall then the phone I does get

    A message about Accessory may not work and it doesn't charge. Hope this may help someone

  • by DMR123,

    DMR123 DMR123 Sep 23, 2013 2:09 AM in response to taffles
    Level 1 (5 points)
    Sep 23, 2013 2:09 AM in response to taffles

    I know what the problem is...

     

    It was the actual plug, once I replaced that it worked fine..

     

    REPLACE YOUR PLUGS - TAKE THEM TO APPLE, THEY ARE REQUIRED TO REPLACE THEM FOR FREE

  • by ahogan5711,

    ahogan5711 ahogan5711 Oct 7, 2013 6:11 AM in response to DMR123
    Level 1 (0 points)
    Oct 7, 2013 6:11 AM in response to DMR123

    Let's hope that works.... Mine is at 1% battery and I am getting mad about it.... It's been on the charger for no lie 8 hrs. So I will have to swing over to apple and see.

  • by ahogan5711,

    ahogan5711 ahogan5711 Oct 7, 2013 6:16 AM in response to RyanWheale
    Level 1 (0 points)
    Oct 7, 2013 6:16 AM in response to RyanWheale

    My iPhone won't charge at all and when I plugged it into my computer is synced so I know that everything else was working just fine... So I don't think in my case it's my cord but I will go to apple today and find out. Right now my iphone is just a paperweight.

  • by shengste,

    shengste shengste Oct 7, 2013 7:09 AM in response to ahogan5711
    Level 1 (0 points)
    Oct 7, 2013 7:09 AM in response to ahogan5711

    I was down to 3% after charging all night.  I finally went out to my car and plugged it in and voila', it started charging.  Every time they send an update, down goes my phone.  The whole exclusive "Apple product" shenanigans has me planning to go back to Microsoft when this phone contract is up. 

  • by deltachange,

    deltachange deltachange Oct 7, 2013 8:10 AM in response to taffles
    Level 1 (0 points)
    Oct 7, 2013 8:10 AM in response to taffles

    I was in the same situation until 1 minute ago.  A week ago my iphone 5 (updated the day before to IOS7) started stopped taking a charge.  I assumed it was IOS7 fault so have been waiting to get to apple store.

    Reading the posts above I tried each one in turn (update itunes, make sure I have original cable, etc).  Finally, in disbelief, I cleaned out the charging port very carefully with a safety pin.  My charging cable was wobbling ever so slightly in there due to compressed lint.  What came out would have covered half of my small fingernail but was heavily compressed.

    Long story short - phone is now charging on the wall charger that previously wasn't working.  I will post back to confirm that it takes a full charge.

     

    On battery draining issues I plan to conduct a full restore from new to get rid of any previous gremlins.

  • by deltachange,

    deltachange deltachange Oct 7, 2013 10:33 AM in response to deltachange
    Level 1 (0 points)
    Oct 7, 2013 10:33 AM in response to deltachange

    On further note. sorry to post this, but was excited by getting a "red blinking battery" after cleaning out the lint.  Now nothing again.  Iphone is about to be tested for impact resilience out of my 3rd floor window...

  • by AngelJCarmona,

    AngelJCarmona AngelJCarmona Oct 8, 2013 3:21 PM in response to taffles
    Level 1 (0 points)
    Oct 8, 2013 3:21 PM in response to taffles

    same here

  • by alfonsoc5,

    alfonsoc5 alfonsoc5 Oct 15, 2013 9:24 PM in response to taffles
    Level 1 (0 points)
    Oct 15, 2013 9:24 PM in response to taffles

    I have the same problem with my brand new iPhone 5S.  I plug it in to the factory Apple cable it came with to charge, and it won't charge until I unplug it from the wall and plug it back in while the other end is plugged in to my phone.  Really Apple?  I have no problem using the non Apple cable that's attached to my car stereo.  It charges every time wth that cord.  I'm taking my cord in to Apple.

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