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Internal drive going bad -- covered by Applecare?

2512 Views 20 Replies Latest reply: Sep 12, 2013 9:38 PM by Steve Porritt RSS
  • andreasjva Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2013 8:50 AM (in response to babowa)

    Yes, the OP is still covered apparently, but Apple will replace the drive, and an SSD is a substantial performance upgrade.  His Applecare expires in March as well, and the odds of anything else dying before then is probably somewhere in the .01% range.  Personally, I'd upgrade the machine with an SSD and be done with it.  Unless of course Apple is willing to install a provided SSD under the support agreement.  Under the agreement though, I would suspect Apple would only replace the old hard drive with old technology as per the orginal specifications.  The intel drive gives the OP 5 years of additional warranty on the drive with blistering performance on the new SSD drive in comparison to the old drive.  His machine should give him another 5 solid years of good performance with an SSD. 

  • babowa Level 7 Level 7 (22,095 points)
    Currently Being Moderated
    Sep 10, 2013 9:06 AM (in response to p0sixDev)

    p0sixDev wrote:

     

    This isnt an argument. I belive you have jumped to a conslusion. Just because he is covered by APP it does not mean that every single person who reads this post because they have a faulty seagate HDD has an APP or a limited warranty to cover them. Consumer Law is an alt route for people that need help and have no warranty.

     

    This thread is about the OP's problem, not anyone else's. Please read the ToU's for these forums (you'll find the link at the bottom of every page). Additional consumer laws may apply in your country, but not necessarily in the OP's.

     

    @ andreas:

     

    No, Apple will only replace with same/similar; I've not heard of an exception. When they replaced an iPad for me under warranty, I asked if I could pay to upgrade or get a different color - and the answer was No to both questions.

  • p0sixDev Level 1 Level 1 (50 points)
    Currently Being Moderated
    Sep 10, 2013 9:34 AM (in response to babowa)

    Sorry to drag this out but yes it states "Stay on topic" but explaining Consumer Law is staying on topic as it is a valid step. Also its states "Apple Support Communities is here to help people use Apple products and technologies more effectively" See how it says "people", and not "person". There for it is to help "people" having this issue. It also states "Everyone should feel comfortable reading Submissions and participating in discussions." and you good sir are doing the opposite. Your making me feel very uncomfortable about helping other members incase you criticize my response. This is a breach and if need be i will report as you have destroyed my Apple Support experiance

  • andreasjva Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2013 9:35 AM (in response to babowa)

     

    babowa wrote:

    @ andreas:

     

    No, Apple will only replace with same/similar; I've not heard of an exception. When they replaced an iPad for me under warranty, I asked if I could pay to upgrade or get a different color - and the answer was No to both questions.

     

    In that case, I would replace it with a 180GB-256GB Intel 520 SSD (5 year warranty version).  That would be my preference if I were in his shoes.  I would hang an external USB drive off the machine for capacity if i needed the room.  I might even consider going to apple to get my free drive installed, but would immediately pull it out and replace it with an SSD, and use the new one for capacity in a drive caddy.  I doubt I'd go through all that hassle of lugging the machine around though.

     

    The performance benefits are significant.

  • babowa Level 7 Level 7 (22,095 points)
    Currently Being Moderated
    Sep 10, 2013 9:50 AM (in response to andreasjva)

    I doubt I'd go through all that hassle of lugging the machine around though.

     

     

    In the US (am not familiar with the terms in other countries), Applecare will pay for in home service on desktop computers if you are located within 50 miles of an authorized service provider; I've had a hard drive, 2 logic boards, and 2 super drives replaced over the years in different machines and I've never lugged any of them anywhere. The service technician came to my house - a painless experience.

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