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ERROR MESSAGE

2039 Views 1 Reply Latest reply: Sep 13, 2013 7:35 AM by sterling r RSS
LSHAW3457 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 11, 2013 7:34 AM

I had to reformat my harddrive yesterday, and once it was up and running, I downloaded and installed iTunes.  I plugged my phone into the USB, and I got an error message when I tried to open iTunes.  Error says: "The file 'iTunes Library.itl' cannot read because it was created by a newer version of iTunes."

I cannot open iTunes.  what do i do?

iPhone 4, iOS 6
  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    Sep 13, 2013 7:35 AM (in response to LSHAW3457)

    Hello Lshaw3457,

     

    Thank you for using Apple Support Communities!

    I would first recommend that you try updating iTunes.

    Using Apple Software Update

    To use Software Update for Windows, click the Start menu and select Apple Software Update. Available updates will be shown. Click Install to download and install them.

    From: Using Software Update for Windows to keep your Apple software up-to-date

              http://support.apple.com/kb/HT2305

     

    If that does not find any updates, next I would move the iTunes Library.itl file to the desktop, then open iTunes and let it scan for media.

    You can use this article to locate the file:

    iTunes: How to re-create your iTunes library and playlists

    http://support.apple.com/kb/HT1451

    1. Quit iTunes.

    2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).

    Mac OS X/Users/[your username]/Music
    Microsoft Windows XP\Documents and Settings\[your username]\My Documents\My Music\
    Microsoft Windows Vista\Users\[your username]\Music\
    Microsoft Windows 7\Users\[your username]\My Music\

     

    3. Open your iTunes folder.

    4. Drag the following file from your iTunes folder to the Trash:

    Mac OS X"iTunes Library" or "iTunes Library.itl"
    Microsoft Windows"iTunes Library.itl"

     

    That should get your iTunes library back and usable.

     

    Take care,

    Sterling

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