HT201400: If you can’t connect to the iTunes Store
Learn about If you can’t connect to the iTunes StoreQ: when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the ... when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this? more
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Sep 13, 2013 8:42 AM in response to katyhaleby sheila_m.,Hello katyhale,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
