2 Replies Latest reply: Oct 24, 2013 5:53 AM by tony duckworth
tony duckworth Level 1 Level 1 (0 points)

Hi - I apologise for throwing this one in again - but I need to get an answer and haven't been able to find anything yet.

 

I am using a MacBook Pro with OS x Ver 10.6.8.  For mail within our company we use MS Outlook.  verything was fine up until a few weks ago.  Messages appeared at Yahoo, came through on the Blackberry and came onto the MacBook in Outlook - all was well.

 

Something then happened - messages still appear in Yahoo and on trhe Blavkberry - the mesage appears in Outlook but when th emessage is opened there is no text within it!!  The message sender details and the subject are all there - but no text below it.  If I send a message or reply to (a blank message) my response text appears OK.

 

Anyone got any ideas please?

 

Tony Duckowrth


MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: BLANK MAIL MESSAGES USING OUTLOOK
    Yeehat Level 1 Level 1 (40 points)

    I strongly doubt this can solve your problem, but you may want to try to rebuild your Outlook identity (if you didn't already). Here you find details and how-tos, which I recommend you thoroughly read:

     

    http://www.office.mvps.org/get_started/outlook.html

    http://www.officeformachelp.com/outlook/troubleshoot/

     

    I'm very skeptical about it, because googling around you can find plenty of users reporting your same problem (dating back to 2011) and no effective solution. I'm afraid this looks like other unsolved issues with Office for Mac 2011 still lying there. Hope I'm wrong though. I'm assuming you have updated Outlook to the latest available version (14.3.7), FWIW.

  • 2. Re: BLANK MAIL MESSAGES USING OUTLOOK
    tony duckworth Level 1 Level 1 (0 points)

    Am afraid that none of that helped.  Have tried to get updates for software - but if and when you try you get a response that say's no updates available - what can you do?

     

    This went on for about three months, tried many forums and groups, tried Apple direct with no response at all.  Tried Microsoft to see if a problem with Outlook - a good forum but no solution.  No response at all from anyone at Yahoo.

     

    The only thing I could do was to create a completely new profile on the Mac, recreate the mail profile in the new profile and all the mail at Yahoo came through fine.  Then had to copy across all the files etc - from the old profile to the new.  A complete bore.

     

    You would think that the likes of Apple and Microsoft - who must know that these 'help forums' exist - might monotor what s going on and maybe tried to fix some of these things that just happen - for no good reason.