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Help! Volume not working!

1227 Views 5 Replies Latest reply: Sep 14, 2013 11:42 AM by Elitegate RSS
Someone3.14 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 14, 2013 11:15 AM

My ipod touch 4th gen is fully updated with ios 6.1.3. My ipod will not show the volume bar when I try to listen to music. The volume bar just disappears. When i plug it in to my computer, or my dock, it works, but when i unplug it, it lasts for maybe 5 seconds max and the volume bar disappears. No sound plays, even with earbuds/headphones in.  But then when i plug it back in, it works again. Will someone help me please?

iPod touch (4th generation), iOS 6.1.3
  • lllaass Level 10 Level 10 (135,035 points)
    Currently Being Moderated
    Sep 14, 2013 11:17 AM (in response to Someone3.14)

    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.

    Try the following to rule out a software problem

    - Reset the iPod. Nothing will be lost

    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup

    - Restore to factory settings/new iPod.

    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem

    Apple Retail Store - Genius Bar

  • Elitegate Level 3 Level 3 (965 points)
    Currently Being Moderated
    Sep 14, 2013 11:42 AM (in response to Someone3.14)

    Yes, take it to an Apple Store for replacement. Make a backup first. Make a appointment at the Genius Bar first and tell them your problem.


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