1 Reply Latest reply: Sep 14, 2013 12:52 PM by matt00
Nivine80 Level 1 Level 1 (0 points)

Hello

could you hepl me

unable to turn on wifi

what the solution??


iPhone 4S, iOS 6.1.3
  • 1.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hello Nivine80,

     

     

    Thanks for the question. I understand that your Wi-Fi option on an iPhone 4S is greyed out. The following article explains this issue and potential resolution:

     

    iOS: Wi-Fi settings grayed out or dim

    http://support.apple.com/kb/TS1559

     

    Follow these steps to resolve the issue:

     

    1. Verify that airplane mode is off by tapping Settings > Airplane Mode.

     

    2. Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.

    Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings

     

    3. Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.

     

    4. If your issue is still unresolved, perform a software restore in iTunes.

     

    If you are still unable to turn Wi-Fi on, please contact Apple for support and service options.

     

    Thanks,

     

    Matt M.