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How do I recover photos off the iTunes backup from my iPhone so I can put them on my new computer?

2742 Views 8 Replies Latest reply: Sep 14, 2013 6:19 PM by Lawrence Finch RSS
Beckyjordan1 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 14, 2013 5:17 PM

My computer hard drive recently crashed and is unrecoverable.  Like a dummies we didn't have it backed up.  But do I have my photos and files still on my iPhone. 

So, bought a new computer with Windows 8 operating system.  Went to the iTunes store and they said I just needed to plug in my phone and transfer the photo's over. 

First thing I did after downloading iTunes to my new computer was do a backup of my iPhone through iTunes.  Then tried to download my pictures to my computer as recommended at the iTunes store.  Was only able to get the pictures off the camera roll. 

On my old computer I had several folders of photos that I had uploaded to my iPhone and still show up on the iPhone but I can't seem to find them to put them back on my new computer.

Can anyone assist me with this.  I hate to purchase an extractor if I don't need one. I only have one chance at this and want to make sure I do it right.

Thanks in advance for your asssitance and advice.

 

And, they told me a couldn't grab my old music files either but had to reload them all back into iTunes by hand.  Bummer.

iPhone 4

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