HT1438: What to do when you return or send your iPhone, iPad, or iPod touch in for serviceLearn about What to do when you return or send your iPhone, iPad, or iPod touch in for service
HT1438 purchased a new iPhone 5 to replace a 3 - iTunes is not recognizing the new phone - what do I need to do
243 Views 1 Reply Latest reply: Sep 15, 2013 8:31 AM by lll
Currently Being ModeratedHT1438 Re: purchased a new iPhone 5 to replace a 3 - iTunes is not recognizing the new phone - what do I need to doSep 15, 2013 8:31 AM (in response to tekstrom)
If the issue persists after following the troubleshooting assistant, continue with the steps below, testing to see if the issue is resolved after each section.
- Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch. iTunes 10 and later requires Mac OS X v10.5.8 or later.
- Update to the latest version of iTunes and Install software updates on your Mac.
- Check USB connections. iOS devices require USB 2.0 to function properly. If you are not sure if your Mac has USB 2.0 ports, refer to the computer's specifications. Disconnect other USB devices, and connect your device directly to a USB port on your Mac.
- Restart your Mac.