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how do I get safari back it suddenly won't open and says "safari quit unexpectedly"

1136 Views 20 Replies Latest reply: Apr 15, 2014 8:19 PM by charmedmcp RSS
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leeannr Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 16, 2013 9:49 AM

I can't get safari to open.. keeps saying safari quit unexpectedly..I restarted, unplugged the pc and modem and still won't work

iMac, Mac OS X (10.7.5)
  • Carolyn Samit Level 10 Level 10 (84,500 points)

    The next time Safari crashes, copy and paste the entire report in your Reply. That should reveal the problem.

  • Carolyn Samit Level 10 Level 10 (84,500 points)

    Ok...  but we need that report to help you.

  • Carolyn Samit Level 10 Level 10 (84,500 points)

    Have her sign in to Apple Support Communities then post a copy of the crash report.

  • Carolyn Samit Level 10 Level 10 (84,500 points)

    She needs to update Safari.

     

    The only way to do that on a Mac running v10.7.5 is to startup the Mac while holding down the Command + R keys so she can access the built in utilities to restore the operating system using OS X Recovery

     

    Be aware, OS X Recovery requires a high speed broadband connection.

     

    And backup all your important files before repairing or restoring OS X just in case.

  • Old Toad Level 10 Level 10 (113,495 points)
  • Carolyn Samit Level 10 Level 10 (84,500 points)

    Yes. Reinstall OS X.

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