Skip navigation

MacBook Pro Retina display burn-in?

1271609 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 11, 2013 11:06 AM (in response to Ziludood)

    Ziludood wrote:

     


    "Although you can calibrate most level of yellow, you should get an replacement if it is uneven."

     

    Absolutely. Uneven cannot be fixed via calibration, not that know of anyway.

  • Winston Hubbard Calculating status...
    Currently Being Moderated
    Sep 12, 2013 8:14 AM (in response to aut0maticdan)

    I have the 15in Retina Macbook Pro 2012 with the LG panel. I have had issues with dead pixels and ghosting. I got in contact with Mike Hatch, I guess he is like a customer service rep for Tim Cook. He told me to take my mac to the apple store, it is out of warranty but he said if they confirmed that the display was ghosting nad having a problem that they would just take care of it. Well they ran their test but they said that everyting was normal even when I showed them the image retention problem. They wanted 600 dollars to fix a computer that cost 3000k. I really hope they recall this crap and get this fixed, because this is ridiclous.

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 12, 2013 2:54 PM (in response to Winston Hubbard)

    Winston Hubbard wrote:

     

    Well they ran their test but they said that everyting was normal even when I showed them the image retention problem. They wanted 600 dollars to fix a computer that cost 3000k.

     

    Do you have other Apple stores in your area you could visit? It seems based on what I've read in this forums and my own personal experience that the particular Genius you talk to might be more or less sympathetic.

  • Sachin jaipur Calculating status...
    Currently Being Moderated
    Sep 12, 2013 7:54 PM (in response to mittense)

    Got my MacBook Pro retina 15" display replace because of stuck pixel, it was samsung panel. The store guy didn't even asked any question and replaced the screen in 3 days(No offcial apple store in india).

     

    Now it's again samsung with no stuck/dead pixel but the screen is a bit yellowish. So i applied color profile and it's absolutely gorgeous now. BTW i have only 2days left for my apple care.

  • hlenn Calculating status...
    Currently Being Moderated
    Sep 13, 2013 6:21 AM (in response to mittense)

    What's the current experience getting a Macbook Pro retina LG display replaced/repaired in the UK?

     

    This rMBP 15" with LG display has started showing real bad image persistence after 40 seconds displaying any bright content, after about 4 minutes the persistence is noticeable so you can read the e-mail you were looking at on the retained image alone. Plus a stuck pixel area to make things more interesting.

     

    Going to get it the looked at tomorrow in Reading, having to go through repair after repair to get a working Samsung display will be a huge waste of time, so was wondering what are people's experiences of late.  Any tips much appreciated!

  • keg55 Level 5 Level 5 (5,595 points)
    Currently Being Moderated
    Sep 13, 2013 6:41 AM (in response to Sachin jaipur)

    Sachin jaipur wrote:

     

     

    Now it's again samsung with no stuck/dead pixel but the screen is a bit yellowish. So i applied color profile and it's absolutely gorgeous now.

     

    Same here. Dead pixels and image retention.

     

    Apple Store replaced my rMBP's (2012) screen after performing a test. They clearly saw the image retention issue. It was an LG and was replaced (2 day repair under AppleCare) with a Samsung. Same minor yellow tint. Simple color profile change with slight blue and it's great! 

  • BlagovesTaskov Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 15, 2013 4:11 AM (in response to mittense)

    Got 15 inch Macbook Retina (2.6, 8gb ram, 256ssd), refurbished.

    Had one of the worst image retentions I have ever saw - yet it didn't pass the Apple image retention test.

     

    As you can imagine, I was kind of a ****** off.

    I showed them real life behaviour of the screen and they agreed to replace it.

     

    Got LG second gen display. No image retention now, it is not yellow and it is pretty much working as it is suppossed.

     

    Just my 2 cents.

  • Ziludood Calculating status...
    Currently Being Moderated
    Sep 15, 2013 3:34 PM (in response to mittense)

    My 2nd Samsung screen is pretty much yellow free since I got a replacement from my 1st Samsung screen. It is definitely warmer in color than the  but I have had good results using Adobe's RGB ICC's. You can download them for free at http://www.adobe.com/digitalimag/adobergb.html they have it both for OSX and Windows, it has made all the colors pop and make everything look much better. Stunning visuals in bootcamp playings games. You can then calibrate it and adjust for gamma and white point and get your Samsung display to even better than the LG.

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 15, 2013 5:40 PM (in response to Ziludood)

    Ziludood wrote:

     

    I have had good results using Adobe's RGB ICC's. You can download them for free at http://www.adobe.com/digitalimag/adobergb.html they have it both for OSX and Windows, it has made all the colors pop and make everything look much better.

     

    These didn't help me. :-/ Still yellow.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2013 8:56 AM (in response to Merch Visoiu)

    Merch Visoiu wrote:

     

    Ziludood wrote:

     

    I have had good results using Adobe's RGB ICC's. You can download them for free at http://www.adobe.com/digitalimag/adobergb.html they have it both for OSX and Windows, it has made all the colors pop and make everything look much better.

     

    These didn't help me. :-/ Still yellow.

     

    Merch, have you calibrated your display?

    If not, did you take your rMBP to a professional photograpy shop to verify whether or not it's your display OR your perception of colour that's causing you grief?

    If not, why?

    I know that you've been digging in your heels about calibration because you're sure that you're 100% right and that you shouldn't have to go to this extra effort and expense for something that's Apple's fault, but...what if you're wrong? You'll never be 100% sure until you've taken the time to calibrate your display and/or compare it to a properly calibrated display using the exact same image (preferably fairly detailed with lots of different colors in it).

     

    Once you've done this, you will either (A) have new ammo with which to march into an Apple store and demand a non-yellow replacement, or (B) learn to like your perfectly calibrated display that, although at the moment appearing yellow to your eye, will eventually look normal as time goes by.

     

    Trust me on this.

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2013 12:18 PM (in response to Canuck1970)

    Canuck1970 wrote:

     

    Merch, have you calibrated your display?

     

     

    Thank you Canuck1970. I will buy a colour calibrator in the next 2 weeks and then test it by taking new photographs with my calibrated display next to Apple in-store displays.

     

    <edited by host>

  • Bf109 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 22, 2013 11:28 AM (in response to mittense)

    I have had my Retina MBP since December and the IR has gotten so bad that it is present after a static image is displayed on the screen for only 30 or so seconds. I am going to demand a new replacement model from Apple as this is clearly a hardware issue and I do not have the time to mess around with getting a yellow-tinted replacement Samsung display. I have written an email asking for a replacement.IMG_0019.JPG

     

    <Email Edited by Host>

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2013 1:44 PM (in response to Bf109)

    Bf109 wrote:

     

    I have written an email asking for a replacement.

     

     

     

    Let us know if Tim Cook writes you back. (:

  • macman3088 Calculating status...
    Currently Being Moderated
    Sep 24, 2013 2:16 AM (in response to Canuck1970)

    did they replace your display for you after your 1st year was up?

  • Drew84 Calculating status...
    Currently Being Moderated
    Sep 24, 2013 11:59 PM (in response to mittense)

    I haven't followed this thread in months, but I'm curious what the current situation is with refurb 15-inchers? Are they a mixture of panels? Anyone having luck with them?

Actions

More Like This

  • Retrieving data ...

Bookmarked By (164)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.