3 Replies Latest reply: Sep 16, 2013 2:17 PM by Texas Mac Man
madmax3.14 Level 1 Level 1 (0 points)

I recently received a new iPad 4 as a promotion for attending a work related class. this iPad is brand new still unopened in the box. The iPad I received was 16 GB model and I wanted to exchange it for a64 or 128 GB model and pay the difference. I went to one of the local Apple stores to see about return the unit and getting a different model. I was told by an employee that since I didn't by the Ipad from the Apple store that could not exchange. I was told by the Apple employee that about the only thing I could do is try to sell the iPad on eBay or some other place like that. Really Apple the best you can do is tell me to sell the iPad on eBay? This a brand new iPad sealed in the box. It has UPC code and serial number on the box and everything and all you can tell me to do is sell it? is this the customer support Apple is famous for giving? This is a new Apple product and all I am wanting to do is exchange it for a model with more memory and pay the difference. I currently have 3 iPhones and 2 iPads in my house today, but after my experience at the Apple store I am questioning if I want to buy any more Apple products in the future. It may be time to switch to a company that actually values its customers and does their best to make sure they are satisfied customers!!!

  • 1. Re: Exchanging IPad for different model
    carl wolf Level 6 Level 6 (14,040 points)

    The Apple employee gave you a suggestion on what to do.  You can either do that, or not, as you see fit.

    "I am questioning if I want to buy any more Apple products in the future"

    Since you didn't buy the iPad you have, I'm not sure how your threat is going to impact Apple.

    "It may be time to switch to a company that actually values its customers"

    Dell wants your business.

  • 2. Re: Exchanging IPad for different model
    varjak paw Level 10 Level 10 (169,765 points)

    I was told by an employee that since I didn't by the Ipad from the Apple store that could not exchange.

     

    Very few stores will accept a return of a product not purchased from them. That Apple Store is responsible for their own inventory and sales, just as is any other store, and can't just take back a product they didn't sell. Try going into Best Buy or Sears and ask them to take back a product you didn't buy from them and see what response you get.

     

    I was told by the Apple employee that about the only thing I could do is try to sell the iPad on eBay or some other place like that. Really Apple the best you can do is tell me to sell the iPad on eBay?

     

    Yes, that's the best they can tell you. The Apple Store didn't sell you the iPad - or at least you have no proof that it was purchased from them - so it's unreasonable for you to expect them to take it back.

     

    In any case, suit yourself. Keep it, sell it, give it away, or try to get the purchase receipt from this "promotion" and then see if that store, whatever it was, will allow you to exchange the iPad.

     

    Regards.

  • 3. Re: Exchanging IPad for different model
    Texas Mac Man Level 8 Level 8 (45,825 points)

    You can only get a refund from Apple if you return the item within 14 days of purchase.

     

    Your only option is to sell the iPad and buy a new one.

     

    Apple Reuse and Recycle Program

    http://store.apple.com/us/browse/reuse_and_recycle

     

    How to Sell Your Old iPad  http://tinyurl.com/85d69lk

     

    Other sources to sell.

     

    eBay Instant Sell http://instantsale.ebay.com/?search=ipad

     

    Sell and Recycle Used Electronics - Gazelle http://www.gazelle.com/

     

    For instant gratification in selling a used iPhone or iPad, Gazelle’s Gadget Trader, an iOS app, is tough to beat. In seconds it detects the device and reveals how much it is worth in good condition. Tap the Sell This Phone to Gazelle button and the deed is done.

     

    Sell Electronics for Cash - Next Worth  http://www.nextworth.com/

     

    Buy My Tronics  http://www.buymytronics.com/

     

    Sell Your iPad http://www.sellyourmac.com/mac-product-guides/ipad.html

     

    Totem http://www.hellototem.com/

     

     Cheers, Tom