2 Replies Latest reply: Sep 17, 2013 11:01 AM by ds store
my splitty is a 1962 Level 1 Level 1 (0 points)

On a 1.5GB MBP, I have recently got the "You need to restart your computer'  warning which comes on a message with 5 languages on a slowly dropping tinted backdrop over the whole screen. I think it happened while on 10.5.8 once yesterday, and ironically I ignored it as have done a complete erase and clean instll of 10.6, but it's since happened about 5 times now, when I click a link or go to play a movie.

 

A quick search said a kernal panic, is this right and what can resolve it or is it time put it to rest?

  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello my splitty is a 1962,

     

    Thank you for the details you provided about the issue you are experiencing on your MacBook Pro.  From what you described, it does sound like you are experiencing an kernal panic on your computer. 

     

    I recommend reviewing the following article and specifically the section titled "Troubleshooting a recurring kernel panic" to help isolate and troubleshoot the issue:

     

    OS X: About kernel panics

    http://support.apple.com/kb/ts3742

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • 2. Re: Keep getting a restart warning!
    ds store Level 7 Level 7 (30,305 points)

    my splitty is a 1962 wrote:

     

    A quick search said a kernal panic, is this right and what can resolve it or is it time put it to rest?

     

    KP's can be caused by software, like OS X itself or third party programs, or a hardware problem.

     

    You have to do a process of elimination to find out what's the cause.

     

    my splitty is a 1962 wrote:

     

    ....have done a complete erase and clean instll of 10.6...

     

    That's OS X 10.6 Snow Leopard correct?

     

    Because OS X Leopard 10.5 is obsolete.

     

    OS X 10.4/10.5 need to upgrade, 10.6.8 ok still

     

     

    ...as have done a complete erase and clean instll of 10.6, but it's since happened about 5 times now, when I click a link or go to play a movie.

     

    Did you use Software Update to get current to 10.6.8?

     

     

     

    If so, then backup your files off the machine to a external storage drive (not only TimeMachine!!!) disconnect.

     

    Most commonly used backup methods

     

     

    Erase and install Snow Leopard by holding the c key down and booting from the 10.6 disk.

     

    This time use the Disk Utility > Erase with Zero option on the boot drive, then quit and install OS X 10.6 (this will take a lot longer, but map off bad areas on the drive)

     

    Reboot and setup, Software Update to 10.6.8 under the Apple menu and reboot the computer again.

     

    How to erase and install Snow Leopard 10.6

     

     

    Don't restore any programs (expecially MacKeeper or anti-virus as they are not needed) or files, use the computer and see if your problems return. Install one program at a time and test.

     

    Run a #3 Hardware Test.

     

    ..Step by Step to fix your Mac

     

     

    1.5GB of RAM isn't very much, I don't know your model of Mac but you can use the free MacTracker to find out how much RAM your machine can support.

     

    Another possible problem with kp's is a overheating machine, the exhaust ports get clogged and as you use the machine it overheats and kp's.

     

     

    Use the Apple menu > About this Mac > more infor and get the Model identifier and state that here or look it up in Mactracker.

     

    If your machine is over 5 years old, it might be time for a new one, all depends upon the wear and tear on it.