J. Stratton
Level 1 (0 points)
iPhone

Q: Crashing Mac OS X and really slow start up

My Mac Book Pro with OS X 10.5.3 keeps rebooting.  I get a screen that states that the computer has run into a problem and must reboot.  When it reboots it takes a long time to start up.  After loggin in it asks to send a report to Apple about it crashing.  What can I do to prevent my computer from crashing.  During the times it has crashed I have had at most the following programs open: Safari, Mail.  So I am not doing strenuous computing.

I Mac 2.4 Ghz, Mac OS X (10.5.3)

Posted on Sep 17, 2013 10:23 AM

by clintonfrombirmingham,Solvedanswer
clintonfrombirmingham clintonfrombirmingham
Level 7 (30,009 points)
Mac OS X
A:

Uninstall Kaspersky - it's known to cause kernel panics. If you feel as if you actually need AV software try Sophos for Mac (free) - I tested it for over six months and it caused no problems, whereas Kaspersky is a bear.

 

Be sure to uninstall according to the developer's instructions.

 

Clinton

Posted on Sep 18, 2013 1:10 AM

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J. Stratton

Q: Crashing Mac OS X and really slow start up

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  • Helpful answers

  • by ds store,

    ds store ds store Sep 17, 2013 10:48 AM in response to J. Stratton
    Level 7 (30,395 points)
    Sep 17, 2013 10:48 AM in response to J. Stratton

    Copy your users folders to a external drive as soon as possible, dont' turn off the machine.

     

    If you have a problem with some files copying, they are likely over 4GB in size, copy everything else you can from your users folders (music, pictures, movies, documents etc.)

     

     

    Your machine is likely dying, or will require the entire operating system/boot drive and software replaced.

     

    OS X 10.5 is obsolete, so depending upon the model and it's year, it's wear and tear etc., depends if you get it fixed or just buy a new one and transfer your files to the new machine.

     

    10.6 is still getting security updates, but no improvements.

     

    10.7 and 10.8 are the latest OS X versions, but 10.9 is right around the corner.

     

    So since your machine has 10.5, most of those era issued machines  are best left on 10.6.8 max for performance reasons and comaptability with older PPC based software your likely using.

     

    10.7+ won't run PPC based code, so it's a huge cost buying all new versions of software, I advise you do so on a brand new machine rather than on a old, soon to be dead (or already is) one.

     

    OS X 10.4/10.5 need to upgrade, 10.6.8 ok still

     

     

    Take your machine to a local PC/Mac specialist, they are more willing to install Snow Leopard (OS x 10.6) than Apple will, also they can add more RAM than Apple will, plus do as you need within a budget.

     

    Also they can do data recovery, which Apple doesn't do, if for instance you can't backup your files.

     

    Only you know the condition of your machine, if it's been rarely used or not and your budget or capability.

     

    Since your still on OS X 10.5, I'm assuming here your not very computer savvy, so your best in the hands of local professsionals who you can discuss options with.

     

    If repair is too much for you, you might consider to get a newer machine instead of throwing money at a old one. But at least with local professionals, you'll almost 95% of the time have your data.

  • by J. Stratton,

    J. Stratton J. Stratton Sep 17, 2013 11:04 AM in response to J. Stratton
    Level 1 (0 points)
    iPhone
    Sep 17, 2013 11:04 AM in response to J. Stratton

    I put down the wrong operating system I actually have 10.8.5  My macbook pro is a 2GHz Intel Core i7 with 8 Gb Ram.  Its a 15" Mac Book Pro Early 2011

  • by clintonfrombirmingham,Helpful

    clintonfrombirmingham clintonfrombirmingham Sep 17, 2013 11:12 AM in response to J. Stratton
    Level 7 (30,009 points)
    Mac OS X
    Sep 17, 2013 11:12 AM in response to J. Stratton

    Look for a kernel panic log that you can post. See -> http://support.apple.com/kb/HT2546. Post the entire text of the kernel panic in a reply here.

     

    That's the first step - we may be able to decipher if you're having a hardware or software problem.

     

    Clinton

  • by J. Stratton,

    J. Stratton J. Stratton Sep 17, 2013 11:25 AM in response to J. Stratton
    Level 1 (0 points)
    iPhone
    Sep 17, 2013 11:25 AM in response to J. Stratton

    Here is the most recent one.  There are 2 crashes one on the 9/11 and 9/15 plus 2 other panics.  Should I post all of those too?

    Todays Panic

    Interval Since Last Panic Report:  93440 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    E1F7039A-8CFC-D710-1454-D5F61C17ABF3

     

     

    Tue Sep 17 12:48:05 2013

    panic(cpu 2 caller 0xffffff8000cb8945): Kernel trap at 0xffffff8000cf9006, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x0000000021eea00d, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0xffffff801523f648, RCX: 0x0000000000000030, RDX: 0x0000000000000000

    RSP: 0xffffff80f20cb530, RBP: 0xffffff80f20cb560, RSI: 0xffffff80f20cb5ac, RDI: 0xffffff801523f648

    R8:  0xffffff80e966d078, R9:  0x0000000000988b14, R10: 0xffffff80f20cb350, R11: 0x00000000ffffff01

    R12: 0x0000000000000001, R13: 0xffffff80d2fda000, R14: 0xffffff801523f648, R15: 0xffffff80012f3b00

    RFL: 0x0000000000010246, RIP: 0xffffff8000cf9006, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x000000000000001c, Error code: 0x0000000000000000, Fault CPU: 0x2

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80f20cb1d0 : 0xffffff8000c1d636

    0xffffff80f20cb240 : 0xffffff8000cb8945

    0xffffff80f20cb410 : 0xffffff8000ccebfd

    0xffffff80f20cb430 : 0xffffff8000cf9006

    0xffffff80f20cb560 : 0xffffff7f8138d2bb

    0xffffff80f20cb9f0 : 0xffffff7f81386144

    0xffffff80f20cba20 : 0xffffff7f81387bb6

    0xffffff80f20cba50 : 0xffffff8000f48dc1

    0xffffff80f20cbab0 : 0xffffff8000cfc6ee

    0xffffff80f20cbb00 : 0xffffff8000d103ee

    0xffffff80f20cbba0 : 0xffffff8000d02bc9

    0xffffff80f20cbc50 : 0xffffff8000d03394

    0xffffff80f20cbf60 : 0xffffff8000fe94c3

    0xffffff80f20cbfb0 : 0xffffff8000ccf130

          Kernel Extensions in backtrace:

             com.kaspersky.kext.klif(3.0.1d29)[F9C6715C-57DB-971F-5F8B-8258F264B1A0]@0xfffff f7f81384000->0xffffff7f81397fff

                dependency: com.apple.iokit.IOStorageFamily(1.8)[5BA4CD36-E96D-3A9E-ADFF-A863BBD63BC7]@0xff ffff7f811c0000

     

     

    BSD process name corresponding to current thread: AntiVirus

     

     

    Mac OS version:

    12F37

     

     

    Kernel version:

    Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64

    Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5

    Kernel slide:     0x0000000000a00000

    Kernel text base: 0xffffff8000c00000

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 61406511947281

    last loaded kext at 58082472424217: com.apple.filesystems.udf          2.3 (addr 0xffffff7f83162000, size 270336)

    last unloaded kext at 453351475052: com.apple.driver.AppleUSBUHCI          621.4.0 (addr 0xffffff7f8163f000, size 65536)

    loaded kexts:

    com.kaspersky.kext.mark.1.0.3          1.0.3

    com.kaspersky.kext.kimul.44          44

    org.virtualbox.kext.VBoxNetAdp          4.2.12

    org.virtualbox.kext.VBoxNetFlt          4.2.12

    org.virtualbox.kext.VBoxUSB          4.2.12

    org.virtualbox.kext.VBoxDrv          4.2.12

    com.kaspersky.nke          1.6.1d11

    com.kaspersky.kext.klif          3.0.1d29

    com.apple.filesystems.udf          2.3

    com.apple.driver.IOBluetoothSCOAudioDriver          4.1.7f2

    com.apple.driver.IOBluetoothA2DPAudioDriver          4.1.7f2

    com.apple.iokit.IOBluetoothSerialManager          4.1.7f2

    com.apple.filesystems.ntfs          3.10

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.13.12

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f2

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleHDA          2.4.7fc2

    com.apple.driver.AppleMikeyDriver          2.4.7fc2

    com.apple.driver.AppleIntelHD3000Graphics          8.1.6

    com.apple.driver.AppleUpstreamUserClient          3.5.12

    com.apple.driver.SMCMotionSensor          3.0.3d1

    com.apple.driver.AppleIntelSNBGraphicsFB          8.1.6

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.kext.AMDFramebuffer          8.1.6

    com.apple.driver.AppleSMBusPCI          1.0.11d1

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMuxControl          3.4.5

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleLPC          1.6.3

    com.apple.AMDRadeonAccelerator          1.0.8

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleIRController          320.15

    com.apple.iokit.SCSITaskUserClient          3.5.6

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.5

    com.apple.driver.AppleUSBHub          623.4.4

    com.apple.driver.AppleSDXC          1.4.3

    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4

    com.apple.driver.AirPort.Brcm4331          615.20.17

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.driver.AppleAHCIPort          2.6.6

    com.apple.driver.AppleUSBEHCI          621.4.6

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleACPIButtons          1.8

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.8

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.4.7fc2

    com.apple.iokit.IOAudioFamily          1.9.2fc7

    com.apple.kext.OSvKernDSPLib          1.12

    com.apple.driver.AppleHDAController          2.4.7fc2

    com.apple.iokit.IOHDAFamily          2.4.7fc2

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.iokit.IOAcceleratorFamily          74.15

    com.apple.kext.AMD6000Controller          8.1.6

    com.apple.kext.AMDSupport          8.1.6

    com.apple.iokit.IOBluetoothFamily          4.1.7f2

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.driver.AppleSMC          3.1.5d4

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.4.1d11

    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

    System Profile:

    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f4

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)

    Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

    Serial ATA Device: OPTIARC DVD RW AD-5970H, 3.41 GB

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

  • by clintonfrombirmingham,Solvedanswer

    clintonfrombirmingham clintonfrombirmingham Sep 18, 2013 1:10 AM in response to J. Stratton
    Level 7 (30,009 points)
    Mac OS X
    Sep 18, 2013 1:10 AM in response to J. Stratton

    Uninstall Kaspersky - it's known to cause kernel panics. If you feel as if you actually need AV software try Sophos for Mac (free) - I tested it for over six months and it caused no problems, whereas Kaspersky is a bear.

     

    Be sure to uninstall according to the developer's instructions.

     

    Clinton