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Configurator crashing when device connected

2663 Views 10 Replies Latest reply: Sep 19, 2013 7:49 AM by johnatexeter RSS
discusreilly Calculating status...
Currently Being Moderated
Sep 18, 2013 12:50 PM

Is anyone else having an issue with Configurator crashing whenever a device is connected?  I am in the middle of an iPad deployment.  It started out fine, today, but I think Apple was updating their iTunes store.  At some point, I could not longer install apps that I had legitimate codes for.  I needed to go into iTunes and agree to the new Terms that came out today.  After that, I was fine.  Then I noticed my devices showed an update for iBooks, but iTunes did not recognize it.  I got it from thje App store and was able to update the iPads using that.  After a while (where everything was fine) Configurator recognized iOS 7 and looked like it started to update the iPad, but failed with errors that pointed to not being able to contact the iTunes store.  Shortly after that, I could not longer do anything with configurator.  It launches fine, and would stay up, but the minute I hooked up a device (including new iPads right out of the box) it just unexpectedly quits.

 

I noticed a new version of iTunes, but I am not able to install it for whatever reason.  I restarted the computer many times, and repaired permissions.  THe logs show the following:

 

9/18/13 3:45:25.621 PM Apple Configurator[396]: tid:5423 - unable to query device capabilities

9/18/13 3:45:25.670 PM iTunesHelper[175]: Apple Configurator is running, ignoring device

9/18/13 3:45:25.722 PM com.apple.SecurityServer[28]: Session 100012 created

9/18/13 3:45:26.617 PM Apple Configurator[396]: *** Assertion failure in -[ACUUnpackFirmwareOperation endOperationWithError:], /SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-274/Engine/Ope rations/ACUOperation.m:131

9/18/13 3:45:26.617 PM Apple Configurator[396]: An uncaught exception was raised

9/18/13 3:45:26.618 PM Apple Configurator[396]: ACUUnpackFirmwareOperation cannot fail the operation and without setting an error

9/18/13 3:45:26.618 PM Apple Configurator[396]: (

    0   CoreFoundation                      0x00007fff90927b06 __exceptionPreprocess + 198

    1   libobjc.A.dylib                     0x00007fff86fc63f0 objc_exception_throw + 43

    2   CoreFoundation                      0x00007fff90927948 +[NSException raise:format:arguments:] + 104

    3   Foundation                          0x00007fff884de4c2 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 189

    4   Apple Configurator                  0x0000000102cd3563 Apple Configurator + 701795

    5   Apple Configurator                  0x0000000102cd478b Apple Configurator + 706443

    6   Apple Configurator                  0x0000000102c94707 Apple Configurator + 444167

    7   Apple Configurator                  0x0000000102c95904 Apple Configurator + 448772

    8   Foundation                          0x00007fff885680f1 __block_global_6 + 129

    9   libdispatch.dylib                   0x00007fff8e276f01 _dispatch_call_block_and_release + 15

    10  libdispatch.dylib                   0x00007fff8e2730b6 _dispatch_client_callout + 8

    11  libdispatch.dylib                   0x00007fff8e2741fa _dispatch_worker_thread2 + 304

    12  libsystem_c.dylib                   0x00007fff8710fcdb _pthread_wqthread + 404

    13  libsystem_c.dylib                   0x00007fff870fa191 start_wqthread + 13

)

9/18/13 3:45:26.619 PM Apple Configurator[396]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'ACUUnpackFirmwareOperation cannot fail the operation and without setting an error'

*** First throw call stack:

(

    0   CoreFoundation                      0x00007fff90927b06 __exceptionPreprocess + 198

    1   libobjc.A.dylib                     0x00007fff86fc63f0 objc_exception_throw + 43

    2   CoreFoundation                      0x00007fff90927948 +[NSException raise:format:arguments:] + 104

    3   Foundation                          0x00007fff884de4c2 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 189

    4   Apple Configurator                  0x0000000102cd3563 Apple Configurator + 701795

    5   Apple Configurator                  0x0000000102cd478b Apple Configurator + 706443

    6   Apple Configurator                  0x0000000102c94707 Apple Configurator + 444167

    7   Apple Configurator                  0x0000000102c95904 Apple Configurator + 448772

    8   Foundation                          0x00007fff885680f1 __block_global_6 + 129

    9   libdispatch.dylib                   0x00007fff8e276f01 _dispatch_call_block_and_release + 15

    10  libdispatch.dylib                   0x00007fff8e2730b6 _dispatch_client_callout + 8

    11  libdispatch.dylib                   0x00007fff8e2741fa _dispatch_worker_thread2 + 304

    12  libsystem_c.dylib                   0x00007fff8710fcdb _pthread_wqthread + 404

    13  libsystem_c.dylib                   0x00007fff870fa191 start_wqthread + 13

)

9/18/13 3:45:27.208 PM WindowServer[70]: CGXDeferSurfaces : Invalid source window 135

9/18/13 3:45:27.214 PM com.apple.launchd.peruser.501[135]: ([0x0-0x53053].com.apple.configurator[396]) Job appears to have crashed: Abort trap: 6

9/18/13 3:45:27.382 PM ReportCrash[411]: Saved crash report for Apple Configurator[396] version 1.3.1 (274) to /Users/admin/Library/Logs/DiagnosticReports/Apple Configurator_2013-09-18-154527_IT-iPad-MacBook-Pro.crash

 

I use a MacBook Pro running 10.8.5, and COnfigurator 1.3.1.

 

Any help is appreciated, as I need to deploy thjese iPads to my students in a couple of weeks.

  • mattme33 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 18, 2013 4:30 PM (in response to discusreilly)

    We are having this problem as well. I believe it resolves around iOS 7.0 that was released today. We left our option to automatically check for the latest iOS on our supervised iPads. As a result I believe it is crashing the program as it doesn't know how to handle factory fresh iOS 7. I am going to experiment tomorrow with trying to get the autoupdate to uncheck.

  • johnatexeter Calculating status...
    Currently Being Moderated
    Sep 19, 2013 5:21 AM (in response to mattme33)

    Seeing this too. iPads updating from 6.1.3 fail if they are supervised with the ACUUnpackFirmwareOperation report. Just a bit frustrating…

  • johnatexeter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2013 5:46 AM (in response to discusreilly)

    Yep, new version is my bet. Hope it's not too far away…

    On my test iPad I did get what appeared to be a start to the iOS7 download, but it completed too rapidly to have been a working file.

  • BEACON_TEAM Calculating status...
    Currently Being Moderated
    Sep 19, 2013 6:01 AM (in response to discusreilly)

    We are having issues getting our ipads to work with the configurator after the ios update.  We attempted to force them to not update and that unfortunatly didn't work well either.  Has anyone had luck getting an ios7 device to work with the configurator?

  • Greg Wilcox Calculating status...
    Currently Being Moderated
    Sep 19, 2013 7:22 AM (in response to discusreilly)

    I had the same problem. I performed the following which fixed my crashing CrapFigurator.

     

    I first directly downloaded ios7 using this link

    http://osxdaily.com/2013/09/18/ios-7-ipsw-direct-download-links/

     

    I then determined where to place the "ipsw" file from the link below.

    http://support.apple.com/kb/HT5782?viewlocale=en_US&locale=en_US

     

    When I tried to copy my download to the location, I noticed two failed download attempts.  I put these in the trash and then copied my "ipsw".  I was then able to update the iPads in my cart.

     

    I wonder if simply trashing the failed attempts would have fixed our problems, making the manual ios7 download unnessasary.

  • johnatexeter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2013 7:49 AM (in response to Greg Wilcox)

    I can confirm that I found an incomplete .ipsw downloaded, and deleted it. Configurator ran correctly from that point onward, and properly restored a supervised iPad.

    The location of the download files is:

    ~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.config urator/Firmware/

    Here's the bad file:

    Screen Shot 2013-09-19 at 15.27.55.png

    That file should have been 1.4GB…

    ---john---

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