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"Other" data (iPhone) - How do I remove this junk?

1189352 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • henry hooker Calculating status...

    I think this part of my problem, I had two voice recordings from meetings that were over two hours in length.  At one time I was trying to clean up phone and noticed duplicate copies in iTunes.  I deleted them in iTunes and through the recording app too. Other still grew... So I think they're hidden somewhere on phone but I can't find them using ifunbox.

    I also noticed other growing after I'd pull videos I recorded off camera roll as if duplicating a version of it and stuffing into other.

  • Peter Booth1 Calculating status...

    Not sure if this will help others, but I realized that every time I send or receive a text with a photo, that photo takes up space in "Other".

    I have never cleared any of my conversations in the texting app.  I cleared them all and BOOM recovered nearly all my "Other" space.  Went from 5.6GB down to 1.something GB.

     

    Not sure if anyone else has mentioned that in this massive thread, but thought it might help someone.

     

    Good luck all.

  • Thrill Killer Calculating status...

    I just did that too. I had went through everything else. Delete photos,old Apps,music I dodn't listen to,old Podcast,etc.

     

    "Clearing" a Conversation works. I went from 4.8GB of Other to 978mb. I cleared several texts that I had sent photos and videos with.

  • wonkasue Calculating status...

    Taking the advice from some of the responders here, I went through all of my text messages and deleted photos and videos. Time consuming, but clearly worth it, as I went from having 3.6GB of "Other" to 1.7GB. I hold onto text messages from a few specific people that date back a few years, but I'm sure that 1.7 would go down even more if I checked through them for more photos and videos beyond the last year. I did not have to do a back up and/or restore.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Good to see so many folks latching on to the value of watching their text messages (and accompanying attachments...photos, videos, voice messages, etc) as a way to bring "other" under control.  After reading every post on this forum over the ages I am going to venture a guess this is the premier culprit in the exploding "other' problem.  Although their are definitely others! (no pun intended).

     

    I never realized how many people use their text messages as a sort of "diary" and keep so much material there.  Understandable...I just never used texts that way.  But! My wife and daughter do!! So this is what we have done to try to throttle the effect of saving so many text messages.

     

    First...it should be mentioned that whatever the release of iOS 7 brings on Sept. 18th, I doubt it will address the "problem" of text messages and their effect on "other" data.  Text messages ARE data.  It is on your phone.  You have chosen to keep it there.  Apple is not going to remove your texts to reduce "other."  You would be quite annoyed. :-)

     

    Now, I will say that it would be nice if in iTunes Apple created another category for text messages in data use...along with music, photos, videos, etc.  This way folks could see how much data their text messages are consuming rather than have it hidden in this catch-all category called "other."  Or, wouldn't it be nice if you could click on "other" and it would give a breakdown of all the specific places that are contributing to "other" and how much?  That would make it so much more easy to attack the "other" problem as you would know where to go.  I sent this suggestion to Apple.  Looks like they didn't go for it as I have not heard anything of such a functionality being introduced into iTunes.  Anyway...

     

    As far as my daughter's and wife's strategy.

     

    1.  Go into settings and temporarily choose the smallest font to display your text messages.  This puts as much of your conversations on one screen at a time.

     

    2.  Take screen shots of these text messages (hold down the Home and ON/OFF buttons simultaneously)...moving down the conversation thread until reaching the end.  These screen shots will be saved to your Camera Roll.

     

    3.  Also click on every picture you want to keep in that conversation thread.  It will expand.  At the top right of the screen will be a rectangular icon with an curved arrow.  Click on that and choose "Camera Roll" among the many options.

     

    4.  Now you have all the contents (text and attachments) of that special text message thread in your Camera Roll.  At this moment, you have down nothing to reduce "other" as pictures in the Camera Roll are included in "other."  But...hold on!

     

    5.  Sync your iDevice to your computer via USB.  iPhoto (or whatever your default picture app is) will open and allow you to import your Camera Roll pictures into iPhoto.  After you do that it will ask you if you want to delete those pictures from your Camera Roll.  Click on "Yes."

     

    6.  Now your Camera Roll is empty and not consuming "other."  You also have that entire text conversation with its pictures in iPhoto.  All those photos, videos, etc./screen shots will be in one event and you can label that event whatever you want...ex. "Argument with Mom."  Because you have saved the conversation in iPhoto you can now delete the entire conversation in your text message app as it is now in iPhoto.  You have just reduced  your "other" without losing that conversation.

     

    7.  But, there is a catch.  When you sync your iDevice via USB to your computer the pictures in the event you just created will be transferred to "photos" on your iDevice if you have selected "Sync all photos" in your iTunes menu options.  That is like robbing Peter to pay Paul.  Yes, your "other" has been reduced.  But, now your "Photos" category on your iDevice will be bigger.

     

    8.  However, if you manually select what photos to sync with your iDevices from iPhoto you could choose to NOT sync these text message events you have created.  They are on your computer in iPhoto and you could look at them there any time you want.  This way you are not just moving the data from "other" to "photos."

     

    9.  One of the good things about this protocol is that as you move through your text message threads you are motivated to ask..."Do I really need to save that?"  Often the answer is "no."  Goodbye text messages and Goodbye exploding "other."  For those text conversations that are truly worth saving, you have them on iPhoto to do with as you please.

     

    OK, that's it.  Hope this may help some of you to manage this issue.

     

    Best, Mr. Luigi

  • henry hooker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 17, 2013 8:46 PM (in response to Mr. Luigi)

    Just some update on my last sync.  5.10 other, synced phone and it grew to 5.11.  Then I went and removed 41 videos all roughly 30 seconds or less by going into my computer/iphone/dcim etc and cutting those vids out and pasting them where I wanted.  I then re-synced and other grew to 5.18.  So my other basically grows any time I pull pic or videos off phone...

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi Henry,

     

    Not knowing your exact situation this is just a guess.  If those videos were not in...say...your iMessage app, then pulling them off your phone would not reduce "other."  Videos, in general, are included in the memory category "Videos" not "other."  So, just a question, when you removed those videos and pasted them where you wanted did you mean you pasted them somewhere OFF your phone and onto your computer?  If so, your "other" would not have dropped, but your "videos" would have dropped in the iTunes bar graph of memory usage on your iPhone.  If you pasted them back onto your phone, but somewhere else on your phone, I don't think you would have accomplished anything.  Those videos are still on your phone and still consuming memory..."Video" category memory.

     

    Since iOS 7 is coming out today, perhaps you should wait to download the new operating system and "for fun" see what happens to "other."  I suspect nothing will happen, but who knows.  You will be downloading new software and firmware and if that is corrupted the upgrade may help.

     

    If not, somewhere on your iPhone there is data consuming memory and that data does not fall into the common categories of "Music," "Photos," "Apps," etc.  Have you tried any of the other third party apps beside iFunBox?  (iBackupBot, DiskAid).  Sometimes one of these other apps makes the offending data more easy to find...although the free version of DiskAid only gives you limited access to things.

     

    Let's hope you can find the offending data.  Otherwise you may be looking at "Restoring as New"  (assuming you have not tried the much more mild strategy of "Restoring from Backup"...which contrary to some posts WILL, on occasion, attack "other" because it does intall new software and firmware.  If the problem lies there, "Restoring from Backup" can help.).

     

    But again, why don't you first install iOS 7 and see what happens.

     

    Best of luck, Mr. Luigi

  • henry hooker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 18, 2013 8:58 AM (in response to Mr. Luigi)

    I've been waiting on ios7 since I started looking into this long ago.  The videos I'm referring to are ones I've taken with my camera and are stored on my camera roll. The videos app shows no videos at all.  I think there's something corrupt with my phone where it saves a backup of everything I delete.  It seems to grow every time I take stuff off. I always plug in phone to see what it says for other and then i work on deleting stuff. It always grows whether I'm deleting videos, pics etc.

     

    I used the ifunbox, went through all the folders and such and found nothing, previously I thought it was some of the voice memos since I had three or four that were over an hour a piece and would duplicate themselves in iTunes. I erased them out off itunes and I can't find them in ifunbox so i assume they're either gone or hidden in the magical realm of other

     

    It's frustrating but I still have some free space, so as soon as ios7 comes out ill be trying it and then I'll do the full restore if it doesn't work.

  • spyder2004 Calculating status...

    OK I was at 1.06GB and had about 8gb of music on my phone. with about a gb free I read the linky you posted

    and simply choose to convert higher bit rate songs to 128Kbps.

     

    After the sync I went down to only 5.9Gb of songs and while I was looking at the screen, I noteiced my other went down the 200mb and then when finished went right back up to 1.06gb.

     

    Odd don't you think?

  • brettmcm Level 1 Level 1 (0 points)

    So I updated to Ios7 and that fixed ummm absolutely nothing. Which is exactly what I expected. And so it continues or complaints continue to go ignored. And I have an iPhone full of nothing and slowly but surely I am going from a 16gb iPhone with 25gb of iCloud to 9gb of nothingness and 25gb of iCloud nothingness that continues to tell me it can't back up my phone until there is at least 17gb (there is 17.9 available) and then suggests I but more nothingness.

  • Freckles951 Calculating status...

    I could really use some help.

     

    I have read the last four or five pages of suggestions and none of them see to be working. I have deleted oodles of pictures and conversation threds. I don't have an emails that date before Aug 28th, 2013. I have looked for many of the apps suggested to help you clean your phone and can't find any.

     

    I have an iPhone 4S with 4.28GB of other and have no idea what to do. It just seems absurd to me that I possibly have that much. I haven't updated to iOS7 yet becuase I wanted to clear this other first.

     

    Please help?

  • Yvonne02ii Calculating status...

    I am having some issues on my iphone5 as well. I had over 5gb in other and only 1.8 gb of space left.  This was after I moved photos over to my external (i have been doing this for months because when I get to about 400 photos I am out of room) deleted all apps I don't use, leaving me with 2 and a half pages of app, all of them with low memory in like 45mb range, with the exception of FB, no music, and I deleted all of my text messages, I was hanging onto those.  I did the music swipe trick, nothing, I restore the phone and nothing, so I tried it again and tried to backup with itunes and it said not enough memory and my other jumped from around 5gb to 13.5 and my capacity was 13.47.... I am trying to backup from icloud right now, but what gives?! I am so annoyed and my husband has more information on his phone, and roughly the same amount of apps as I did and he has over 10gb of space available.  I was trying to DL iOS7 but sincce I only had 1.8 gb of space I was not able to and leading me here when it jumped to over 13gb in the other folder.

  • brettmcm Level 1 Level 1 (0 points)

    Upgraded to 7 and sure enough it showed me that I was using 7.6 GB in text messages. Problem solved

  • AbeLovesMac Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2013 8:41 AM (in response to brettmcm)

    I suggest another solution, get rid of the iPhone. I can't believe the company would be so tight-lipped on this HUGE problem. It just lets everybody be frustrated and doesn't offer a solution or even an explanation. My next phone is going to be an android. I love Mac, but this is ridiculous - bad leadersip that allows this kind of problem without so much as a response is not the company for me. It should just stick to laptops.

  • Tigervision Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2013 9:33 AM (in response to brettmcm)

    Brettmcm

    Can explain more?

    How did you see this data and how did u solve it?

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