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setting up printer- can print from admin account, can't print from others

724 Views 9 Replies Latest reply: Sep 18, 2013 10:46 PM by BDAqua RSS
Bryan Lloyd Calculating status...
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Sep 5, 2013 2:05 AM

i'm setting up an hp laserjet m1132 mfp in a school lab in africa. i can print from the admin account but not from other accounts ( a standard and a managed account) on the same machine.

problem replicated on a imac g5 and a macbook core 2 duo (both running os 10.4.11) with a direct usb connection.


they can scan but not print. i've tried checking the 'administer computers' option, 'supporting programs' option, but still no success.

the standard account has no restrictions but still won't print.


the error message says ''word could not communicate with the printer. there are several possible reasons.  •your printer or its driver may not be set up correctly or there may be a problem with the network connection. you may need to adjust your printer settings. •there may be a bad connection between your computer and printer.'


since it prints from the admin account, i can rule out nework/cable problems/bad connection, printer settings.


i've tried reinstalling the driver from within the accounts instead of the admin account, still no success.

any ideas on what else to try?

Mac OS X (10.4.11), imac g5, macbook core 2 duo
  • BDAqua Level 10 Level 10 (114,715 points)

    That's very strange... one thing, make sure Printer Sharing is NOT enabled in 10.4.x if it's not directly connected to theat Mac.


    How exactly is it connected?

  • BDAqua Level 10 Level 10 (114,715 points)

    Can the standard account use Printer Setup Utility fine?


    In those Users is there a...


    /Users/ThatUserName/Library/Logs/CrashReporter/Printer Setup Utility.crash.log

  • BDAqua Level 10 Level 10 (114,715 points)

    Open Console in Applications>Utilities & see if there are any clues or repeating messages when trying o print from one of those accounts.

  • rccharles Level 5 Level 5 (5,150 points)

    The ping command runs forever.  To stop press

    control + c


    or to do four pings to address


    ping -c4



  • BDAqua Level 10 Level 10 (114,715 points)

    Mac OS X: About the Reset Printing System feature ...



    10.5/10.6/10.7/10.8 instructions...


    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.



    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.


    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

    1. To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2. Choose System Preferences from the Apple menu.
    3. Choose Print & Fax from the View menu.
    4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
        As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.





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