SheaMcCuen

Q: Upgraded to iTunes 11.1 and now it won't recognize my iPhone

I updated iTunes to 11.1 and it wouldnt recognize my iPhone. I updated my iOS to iOS 7 and iTunes still wont recognize my iPhone. Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 1:24 PM

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Q: Upgraded to iTunes 11.1 and now it won't recognize my iPhone

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  • by davidsh_seattle,

    davidsh_seattle davidsh_seattle Sep 18, 2013 1:26 PM in response to SheaMcCuen
    Level 1 (5 points)
    Sep 18, 2013 1:26 PM in response to SheaMcCuen

    This happened to me also.   I updated to iTunes 11.1 and when I plug in my iPhone 5 (still using iOS 6.x), iTunes doesn't see it.   However, my computer does see the iPhone and shows the folder with all my photos, etc.

  • by davidsh_seattle,Helpful

    davidsh_seattle davidsh_seattle Sep 18, 2013 2:15 PM in response to davidsh_seattle
    Level 1 (5 points)
    Sep 18, 2013 2:15 PM in response to davidsh_seattle

    I was able to fix it!  iTunes can now see my iPhone5.

     

    I followed these instructions:

    http://support.apple.com/kb/TS1538

     

    And re-installed the "Apple Mobile Device USB Driver".

     

    • Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
    • Click "Browse my computer for driver software."
    • Click "Let me pick from a list of device drivers on my computer."
    • Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
    • In the "Install from Disk" dialog, click the Browse button.
    • Use this window to navigate to the following folder:
      C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
    • Click OK in the "Install from Disk" dialog.
    • Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
  • by DanSkowt,

    DanSkowt DanSkowt Sep 18, 2013 4:03 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 18, 2013 4:03 PM in response to davidsh_seattle

    Literally just registered here to say thank you so much @Davidsh_seattle.

     

    You have cured my endless hours of frustration and I am eternally grateful. Please, take my hugs in abundance. Thanks again!

  • by rskimmons,

    rskimmons rskimmons Sep 18, 2013 4:58 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 18, 2013 4:58 PM in response to davidsh_seattle

    Thank you so much.  Works like a charm.

  • by maseda17,

    maseda17 maseda17 Sep 18, 2013 5:40 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 18, 2013 5:40 PM in response to davidsh_seattle

    Thanks davidsh_seattle!  Steve Jobs sends you good mojo.

  • by Fr3sh2De4th,

    Fr3sh2De4th Fr3sh2De4th Sep 18, 2013 6:06 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 18, 2013 6:06 PM in response to davidsh_seattle

    I got all the way to the last step where I double-click the "usbaapl" file and I get a pop-up that says

     

    "The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designated to work with Windows for x64-based systems."

     

    I'm sure the version of Itunes I have installed is for 64bit (being that it is installed & it opens just fine) but I keep getting this error.

     

    I even tried navigating to "C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers." which contained a file of the same name, but neither of them work.

     

    Any advice?

     

     

    EDIT

     

    I got it working. Instead of navigating to the specific file, I double clicked on "MTB USB Device" and it did some kind of automatic driver update. My iPhone popped up in iTunes seconds later

     

    Message was edited by: Fr3sh2De4th

  • by davidbw88,

    davidbw88 davidbw88 Sep 18, 2013 6:16 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 18, 2013 6:16 PM in response to davidsh_seattle

    Many many many thanks it worked for me!

  • by bobdavcav,

    bobdavcav bobdavcav Sep 18, 2013 6:52 PM in response to rskimmons
    Level 1 (4 points)
    Apple Music
    Sep 18, 2013 6:52 PM in response to rskimmons

    It didn't work for me.

  • by Baracuda_LA,

    Baracuda_LA Baracuda_LA Sep 18, 2013 6:58 PM in response to SheaMcCuen
    Level 1 (0 points)
    Sep 18, 2013 6:58 PM in response to SheaMcCuen

    Thank you so much.  Works perfect.

  • by Antacid Tablet,

    Antacid Tablet Antacid Tablet Sep 18, 2013 7:35 PM in response to SheaMcCuen
    Level 1 (0 points)
    Sep 18, 2013 7:35 PM in response to SheaMcCuen

    Same here.  Installing iTunes 11.1 killed access to my iPad, iPhone and iPod Touch from my Windows 8 laptop.   Had to uninstall iTunes, AMDS, Apple Update and reinstall iTunes.  Argh.

  • by rsheldon27,

    rsheldon27 rsheldon27 Sep 18, 2013 7:40 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 18, 2013 7:40 PM in response to davidsh_seattle

    Thank you so much davidsh_seattle! This was super helpful! I was able to fix my iTunes issue in less than 5 minutes after spending over an hour trying to figure it out (uninstalling and reinstalling iTunes did not help but these instructions did!). When searching for the "usbaapl64" file in Windows 7 I did not have a "Drivers" folder under Mobile Device Support but was able to just copy and paste "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" in the search bar and it was still able to locate the file and I could open it from there. Thanks again!

  • by adam mir,

    adam mir adam mir Sep 18, 2013 9:41 PM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 18, 2013 9:41 PM in response to davidsh_seattle

    YOU ARE THE MAN

  • by kishen7610,

    kishen7610 kishen7610 Sep 18, 2013 10:51 PM in response to SheaMcCuen
    Level 1 (0 points)
    Sep 18, 2013 10:51 PM in response to SheaMcCuen

    for those who are still having trouble...Just put your iphone in DFU mode...if you dont know how to, check this website http://www.imore.com/tip-put-iphone-ipad-dfu-mode

  • by mustbe18toride,

    mustbe18toride mustbe18toride Sep 19, 2013 12:05 AM in response to davidsh_seattle
    Level 1 (0 points)
    Sep 19, 2013 12:05 AM in response to davidsh_seattle

    This did not help me I still have the problem

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