Richard.Hyde

Q: Can't access iWorks apps on iCloud.com

I can't get into Numbers, Pages or Keynote on the iCloud.com website this morning. When I click on one of the icons I get chucked back to a sign-in screen.  Mail, contacts, calendars, etc are all working fine.

 

Is anyone-else having this issue or is it just me?

 

Thanks,

 

Richard

Posted on Sep 19, 2013 2:43 AM

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Q: Can't access iWorks apps on iCloud.com

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  • by R0mulox,

    R0mulox R0mulox Sep 19, 2013 7:26 AM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 19, 2013 7:26 AM in response to Richard.Hyde

    same with me.  also cannot access cloud doumnents in pages on the iphone.  Apple system status says iwork is functional.. perhaps not.

  • by Richard.Hyde,

    Richard.Hyde Richard.Hyde Sep 20, 2013 4:01 AM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 20, 2013 4:01 AM in response to Richard.Hyde

    So it seems I've bigger iCloud issues than just not being able to get into the iWork apps on iCloud.com

     

    My iMac and iPad won't talk to iCloud. Documents created on either of these won't update iCloud. The Open dialog in Number on my iMac (OS X 10.8.5) display the iCloud documents with "Waiting..." and never changes even after leaving it open over night.  Updates from Day One which is set to sync over iCloud don't get uploaded/download on either machine. TweetBot syncs it's reading position over iCloud however.  I've tried rebooting both the iMac and iPad, logging in and out of iCloud on both, and using the iPad on 3G and WiFi at work, and can't update with iCloud.  My MacBook Air however syncs documents fine however, as does my iPhone 5 so it doesn't look like an account or network issue.

     

    From what I can see by the last set of sync'd Day One entries and iWork files the iMac stopped syncing on Sunday (15th) night, around midnight UK time was the last iCloud update, and the iPad stopped syncing on Wednesday (18th) evening, possibly after updating to iOS 7.

     

    One thing I am seeing in the system.log on my iMac are errors from librariand with the message "The operation couldn't be completed. (UBErrorDomain error 6 - The item is in cloud, but we couldn't reach the iCloud servers.)"

  • by _AdamTheGreat_,

    _AdamTheGreat_ _AdamTheGreat_ Sep 20, 2013 5:10 AM in response to Richard.Hyde
    Level 1 (22 points)
    Sep 20, 2013 5:10 AM in response to Richard.Hyde

    Same issue here. I was actually showing one of my coworkers how "cool" the whole iWorks/iCloud sync is....

     

    Fail on my part I guess.

  • by dsb80,

    dsb80 dsb80 Sep 20, 2013 6:34 AM in response to _AdamTheGreat_
    Level 1 (0 points)
    Sep 20, 2013 6:34 AM in response to _AdamTheGreat_

    Same issue here. Also sync-Problems between iPhone/iPad and Mac. Cannot use my Documents in the iCloud.

  • by Amztion,

    Amztion Amztion Sep 20, 2013 7:33 AM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 20, 2013 7:33 AM in response to Richard.Hyde

    Same issue

    have called Apple Support ,still waiting for reply..

  • by R0mulox,

    R0mulox R0mulox Sep 20, 2013 7:44 AM in response to Amztion
    Level 1 (0 points)
    Sep 20, 2013 7:44 AM in response to Amztion

    just a followup update (possible workaround for some).

     

    For me, no web browser can access iwork for icloud.  Chrome/Firefox on PC, Safari on Mac.  I click on Pages and I just get taken back to the login screen.

    My iphone or ipad Pages app does not recognize any icloud documents.

    However, my Pages application on the Mac was able to access and open my icloud document.  I was able to duplicate it and save to dropbox.  At least I can work on it.

  • by Mulderscully,

    Mulderscully Mulderscully Sep 20, 2013 8:44 AM in response to Richard.Hyde
    Level 1 (68 points)
    iCloud
    Sep 20, 2013 8:44 AM in response to Richard.Hyde

    My iWork documents are not syncing either. I'm also unable to access the iWork documents via iWork.com. When I click on an iWork icon (keynote, pages) I get kicked put of iWork.com back to the login.

     

    I also noticed that my third party apps that use iCloud are not syncing either (Ulysses and Day One).

     

    Waiting for call back from support.

  • by Mulderscully,

    Mulderscully Mulderscully Sep 20, 2013 8:48 AM in response to Mulderscully
    Level 1 (68 points)
    iCloud
    Sep 20, 2013 8:48 AM in response to Mulderscully

    iOS apps that use iCloud are not syncing either (Daedalus and Clear).

  • by Richie83,

    Richie83 Richie83 Sep 20, 2013 4:21 PM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 20, 2013 4:21 PM in response to Richard.Hyde

    Pages app isn't syncing for me on iPad, iPhone or iMac. Also when I login to iCloud.com I get logged out when accessing pages, numbers or keynote. Has anyone found a fix?

  • by 阿莫.,

    阿莫. 阿莫. Sep 20, 2013 9:38 PM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 20, 2013 9:38 PM in response to Richard.Hyde

    Having the same problem on all my iOS devices including a new iPhone 5c, as well as my Mac.

     

    Documents in the Cloud is not working at all, both iWork and third-party apps that contain iCloud data. e.g Newly created Pages documents on my MacBook can not be uploaded. And If I log in to iCloud.com, and click any of the iWork icons, then the page is logged out. The rest of iCloud app/functions are fine.

     

    Apple's System Status did not report this issue recently, it is an iOS 7 bug or a problem of iCloud?

  • by Amztion,

    Amztion Amztion Sep 21, 2013 1:31 AM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 21, 2013 1:31 AM in response to Richard.Hyde

    Anyone has fixed this issue?

  • by Richard.Hyde,

    Richard.Hyde Richard.Hyde Sep 21, 2013 2:53 AM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 21, 2013 2:53 AM in response to Richard.Hyde

    I've had an email for Apples iWork team asking for details of software versions etc, and they are passing that information to their developmens for investigation so they are aware of the problem.

     

    I'll keep you updated if I hear anything from them.

  • by jochenfromdingolfing,

    jochenfromdingolfing jochenfromdingolfing Sep 21, 2013 6:06 AM in response to Richard.Hyde
    Level 1 (0 points)
    Sep 21, 2013 6:06 AM in response to Richard.Hyde

    same problem here for several days. tried eveything. I just hope that eventually it will recover as I had some important documents on it

  • by Sami Negm-Awad,

    Sami Negm-Awad Sami Negm-Awad Sep 21, 2013 10:03 AM in response to jochenfromdingolfing
    Level 1 (0 points)
    Sep 21, 2013 10:03 AM in response to jochenfromdingolfing

    This is a serious issue.No one willt use document in iCloud  because you cant rely on anything. I did use this for business, but Apple fails.

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