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is tunes match down

2060 Views 30 Replies Latest reply: Sep 20, 2013 1:02 AM by PaulAndrews RSS Branched to a new discussion.
  • crankerchick Level 1 Level 1 (5 points)
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    Sep 19, 2013 9:03 AM (in response to Ferretbite)

    Nah. All this did is take me from being able to see the cloud music, but not play it (greyed out) to now not even seeing the music since it can't connect to the iTunes Match to load the library.

    Ferretbite wrote:

     

    In the past, turning Match off then logging back in worked for me.  This might not be the case for everyone, but I think the servers are probably overwhelmed ATM.   I checked the System Status and it didn't show anything abnormal.  So at this point it's anyone's guess.

  • Austin Sellers Calculating status...
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    Sep 19, 2013 9:18 AM (in response to Ryanmark)

    Same exact thing is happening for me as well. Does anyone know how I can downgrade to 11.0.5 until they fix the problem?

  • Darryl Mylrea Level 1 Level 1 (105 points)
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    Sep 19, 2013 9:37 AM (in response to Ferretbite)

    Ferretbite wrote:

     

    In the past, turning Match off then logging back in worked for me.  This might not be the case for everyone, but I think the servers are probably overwhelmed ATM.   I checked the System Status and it didn't show anything abnormal.  So at this point it's anyone's guess.

    It's a shame that Apple can't at least acknowledge there is a problem and let people know they are working on it.

     

    It's always some sort of mystery...

  • nowitall Calculating status...
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    Sep 19, 2013 9:41 AM (in response to crankerchick)

    I'm still having this issue:

    iPhone 4, updated to IOS7-all my iCloud music is available.

    IPad, NOT updated to IOS7-all my iCloud music is available.

    iMac, updated to iTunes 11.1-iCloud music greyed out and unavailable.

    MacBook Air NOT updated to iTunes 11.1- iCloud music greyed out and unavailable. Then, after reauthorizing, etc on the Air, my iCloud playlists are totally gone.

     

    Apple support sez no problem on their end. I've turned Match on/off/on, re-authorized both 'puters, etc. Nothing works. Now I have a Genius appt for Saturday. What a pain.

  • strathra Calculating status...
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    Sep 19, 2013 9:48 AM (in response to crankerchick)

    This same thing happened to me as well.  So frustrating.

  • metmaestro Calculating status...
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    Sep 19, 2013 9:54 AM (in response to crankerchick)

    Just got off the phone with Apple Support. They say Apple's server is overloaded.

  • Darryl Mylrea Level 1 Level 1 (105 points)
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    Sep 19, 2013 9:58 AM (in response to metmaestro)

    24 hours a day, it's overloaded?  And Apple didn't know this was going to happen?

  • 2thinkis2create Level 1 Level 1 (0 points)
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    Sep 19, 2013 11:02 AM (in response to crankerchick)

    Having the same problem, I have a windows computer running iTunes 11.1 and iTunes match is stuck on 'accessing itunes match'. Then I goto my Mac laptop running 11.1 (beta2) and same thing happens.  I can still access my itunes match libary on my iphone and ipad though, just no updates.  This is so frustrating...

  • PaulAndrews Calculating status...
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    Sep 19, 2013 12:22 PM (in response to Ryanmark)

    Same problem here, I've reported this to Apple and they acknowledge that their engineers are working on something connected to this problem.

  • mrushing02 Level 1 Level 1 (0 points)
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    Sep 19, 2013 12:24 PM (in response to PaulAndrews)

    Any idea what the ETA is on a fix?

  • beachdude42 Level 1 Level 1 (0 points)
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    Sep 19, 2013 2:08 PM (in response to Ryanmark)

    I'm experiencing the same problem... I just contacted Apple Support and have yet to hear back.

  • Ferretbite Level 4 Level 4 (1,575 points)
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    Sep 19, 2013 2:13 PM (in response to Darryl Mylrea)

    Why is it so hard to believe that the servers could be overloaded?  There's LOADS of people doing this update process all at the same time.

     

    They probably focused on keeping iCloud services running, as well as the App Store and iTunes Store for the time being. It'll come back eventually.

  • JColls15 Calculating status...
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    Sep 19, 2013 2:25 PM (in response to Ferretbite)

    Mine is working again now.

  • Ferretbite Level 4 Level 4 (1,575 points)
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    Sep 19, 2013 9:25 PM (in response to JColls15)

    Same here. That wasn't too hard was it.

  • oonlamant Calculating status...
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    Sep 19, 2013 9:31 PM (in response to Ryanmark)

    some people are still having issues. I finally got apple to admit it and they said it could take another 24 hours to remedy

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