HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

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navymid

Q: Unknown error code (1)

My itunes gave me unkown error (1) and stopped the download of iOS7 now i can't get to my phone because it's stuck in recovery mode

Posted on Sep 19, 2013 12:52 PM

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Q: Unknown error code (1)

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  • by deggie,

    deggie deggie Sep 19, 2013 1:14 PM in response to navymid
    Level 9 (54,563 points)
    iPhone
    Sep 19, 2013 1:14 PM in response to navymid

    Either this iPhone has previously been hacked, rolled back, used an unauthorized beta, or was jailbroken or you have experienced a hardware failure.

  • by pattysam,

    pattysam pattysam Sep 19, 2013 1:27 PM in response to navymid
    Level 1 (0 points)
    Sep 19, 2013 1:27 PM in response to navymid

    I have the same issue with my ipad. It gave the same message during the setting up of the firmware.

  • by deggie,

    deggie deggie Sep 19, 2013 1:28 PM in response to pattysam
    Level 9 (54,563 points)
    iPhone
    Sep 19, 2013 1:28 PM in response to pattysam

    Same answer.

  • by AlexandreFR,

    AlexandreFR AlexandreFR Aug 5, 2016 3:54 PM in response to deggie
    Level 1 (4 points)
    Aug 5, 2016 3:54 PM in response to deggie

    Hi,

    I am having the same issue with my iPod, tried everything I could think of, including iTunes restores from both a Mac and a Windows computer.

    In my case I can rule out without any doubt "Either this iPhone has previously been hacked, rolled back, used an unauthorized beta, or was jailbroken" now the part that could prove to be useful is how would to establish for sure that my iPod experienced a hardware failure when the device was working but not synchronized with the right iTunes library?

    Is there a specific program I could be looking into?

    Regards,