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Safari won't launch on OS X 10.8.5

3356 Views 22 Replies Latest reply: Oct 6, 2013 8:18 AM by tyffer RSS
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s.momo0818 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 19, 2013 1:19 PM

Macbook Pro

OS X 10.8.5

2.5 GHz Intel Core i5

4GB 1600 MHz DDR3

 

Safari won't properly open after the system update. It bounces on the dock for a few seconds and nothing happens. When you click a few times, it crashes. However, it works fine on safe mode.

 

I have tried all the options that is available on the internet (ex. safe mode, reinstall, disk utilities, deleting caches, and several other provided options).

 

When I try opening Safari a few times, Finder crashes with it.

 

PLEASE HELP!!!

MacBook Pro
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Sep 19, 2013 1:47 PM (in response to s.momo0818)

    Finder crashes also...hmmm

     

    You verified the starutp disk using Disk Utility ??

     

    What were the results?

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Sep 19, 2013 2:26 PM (in response to s.momo0818)

    Ok...  go here >  Etresoft: EtreCheck

     

    Click Download then go to your Downloads folder and double click the EtreCheck app.

     

    At bottom of that window, click:  Copy report to clipboard

     

    Then paste the results in your Reply.

     

    No personal data is shared and it may reveal what the problem is.

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Sep 19, 2013 8:01 PM (in response to s.momo0818)

    Uninstall Rapport > Uninstalling Rapport on Mac OS X | Trusteer

     

    That software has caused many a Mac user problems as noted from the results from an Apple Support Communities seach > Community Search: Apple Support Communities

     

    User Login Items:

              BoxSyncHelper

              iTunesHelper

              iyyhelper

              iyyhelper

              Google Drive

              uTorrent

              WeiLark

              Dropbox

              Box Edit

     

    All problematic. But uninstall Rapport first, then restart your Mac and try Safari first.

     

    No wonder both Safari and the Finder are crashing.

     

     

     

     

     

    message edited by:  cs

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Sep 19, 2013 8:55 PM (in response to s.momo0818)

    Ok..  more troubleshooting to do.

     

     

    Open System Preferences > Users & Groups then select the Login Items tab.

     

    Remove all login items then restart your Mac to test.

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Sep 19, 2013 9:35 PM (in response to s.momo0818)

    Ok..

     

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    /Library/LaunchDaemons

     

    Move the com.genieoinnovation.macextension.client.plist and the com.trusteer.rooks.rooksd.plist files

    from the LaunchDaemons folder to the Trash

     

    Do the same for:

     

    /Library/LaunchAgents

     

    Move the com.genieoinnovation.macextension.plist from the LaunchAgents folder to the Trash

     

    Restart your Mac.  See if that made a difference.

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Sep 19, 2013 9:50 PM (in response to s.momo0818)

    What happens when you open the Finder?

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Sep 19, 2013 10:00 PM (in response to s.momo0818)

    But you were able to use the Finder before to locate the Library files..

     

    Restart your Mac again.

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