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keypad tone heard during phone call

1656 Views 13 Replies Latest reply: Apr 2, 2014 11:11 AM by hltibbs RSS
TaylorLefebvre Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 19, 2013 2:18 PM

Recently when placing or receing calls on my iPhone 5 (running iOS7 and previous version) I hear what sounds like someone hitting a number button coming across my speaker.  The other caller cannot hear this, but I can.  It's not me accidentially hitting it, it's like a phantom tone somehow making it's way through my call. I have recently swapped out my old iPhone 5 due to an issue and apple replaced it with a new one... It never did this before. 

 

Does anyone have a simple fix for this?  Otherwise I may have to go in again...

iPhone 5, iOS 7, AT&T
  • APG-1 Level 1 Level 1 (0 points)
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    Dec 30, 2013 1:12 PM (in response to TaylorLefebvre)

    Same problem, and it's not the proximity sensor either. I have scoured the internet and seen others complaining about this, but not one person seems to know the answer.

     

    It is very annoying when during the middle of a call this keytone sound blairs out all sound.

     

    Anyway, it would be great if anyone on the planet has the knowledge and exact cause of this issue.

  • APG-1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 30, 2013 1:14 PM (in response to APG-1)

    Sorry, iPhone 5 also, iOS6, Sprint.

  • APG-1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 30, 2013 4:07 PM (in response to TaylorLefebvre)

    My case with all the notes (6 months worth) has been submitted according to Apple Engineering.

     

    I would suggest anyone with this issue call Apple support, and ask for assistance from senior level support to submit a problem to engineering. Also, submit a feedback request here: http://www.apple.com/feedback

     

    Ask to title your request "Keytone sound during call".

     

    Last, make sure when you call Apple you are ready to run through the diagnostics they will want you to do.

     

    That is:

     

    1. Back up your phone first either through iTunes or iCloud.

    2. Restore your Phone.

    3. If you are on iOS7, make sure it's the latest version.

    -- If you are on iOS6, the last version at this time is iOS 6.1.4

    4. Be prepared to do that either prior to the call or during.

    5. Ask for your case to be submitted to Engineering and to have a call back to resolve.

     

    Hopefully if we all band together, they will find the issue and we can get our hearing back after the numbing keytone has been blasted in our ears enough times.

     

    Please share your expierences here, but also note that other threads exist on this forum as well for the exact same problem!!

     

    And many more!

     

    ... And on almost ALL the carrier forums for support as well. If we all ask for help, and not just complain here, we should get a meaningful response and hopefully a fix!  Post up here when your case is in with Apple support.

  • gysnst2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 2, 2014 2:11 PM (in response to APG-1)

    I just bought a 5s and it's doing the same thing. With the new laws in Illinois it's virtually impossible to talk on yoru phone unless hands free. I cannot use my bt device because of the beeping. I'm a formen for IDOT and I'm on the phone a lot. Help please

  • thebutlers2003 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2014 12:22 PM (in response to TaylorLefebvre)

    I have a 4S on Sprint and also having the same issues. Driving me batty! I contacted Sprint they stated it was an iOS issue and that it may repair itself on the next update.. That was 2 updates ago.. So very aggrivating. Wish someone would have a resolution.

  • Cree8503 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2014 7:10 PM (in response to TaylorLefebvre)

    I am having the same problem -- beeping while on a phone call. It reminds me of when we had land lines and someone would pick up and start to dial without realizing someone was on the phone already.  Very aggravating. It is not my sensor either.  Checked that.  Will send a request to Apple as well.

    iPhone 5  Sprint

  • APG-1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 13, 2014 12:20 AM (in response to thebutlers2003)

    Yeah, Sprint is full of valuable advice like that.

    What's amazing is Apple cant explain this issue. No one can apparently. It's an unexplained phenomena like Big Foot, UFO's and J'Lo's badunkydunk.

     

    So to clarify.....

    Apple has no answer.

    AT&T has no answer.

    Sprint has no answer.

    Verizon has no answer.

     

    Maybe we should call SETI as our phones seem to be phoning home....

  • shiggity80 Level 1 Level 1 (0 points)
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    Feb 18, 2014 8:35 PM (in response to TaylorLefebvre)

    I've been having this issue as well since I got my iPhone 5 back in Oct 2012.  I also recently got a new iphone 5 back in early Jan 2014 and it's still having this issue.

     

    I will be talking to my fiancee and all of a sudden I hear what sounds like someone pressing down on one of the numbers.  It's so loud and surprises me.  My fiancee says she didn't hear anything.

     

    This is such an annoying issue.

  • alwyssmily Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 20, 2014 6:31 AM (in response to TaylorLefebvre)

    I think this is actually a Sprint problem and not an Apple problem.  My friend has a Galaxy phone on the Sprint network and it does the same thing.  Trying to contact Sprint to see what they have to say about it.

  • Rowdy-Wear Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 13, 2014 5:23 PM (in response to TaylorLefebvre)

    I have this same issue on an iPhone 4s.  I am on the speakerphone when this happens.

     

    Nothing about Apple works like it use to...

  • Writersings Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2014 3:40 PM (in response to TaylorLefebvre)

    I have the same problem with my iPhone4.  I don't hear the beep but the caller on the other end hears it.  I am not hitting the keypad as it is not even open. 

     

    I have AT&T.  Seems to happen when talking to person using a Samsung Galaxy 3 using AT&T network.

     

    If anyone has any solutions, please let us know.  Thank you.

  • hltibbs Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 2, 2014 11:11 AM (in response to TaylorLefebvre)

    I am having the same issues, no matter who I am talking to. It happens using bluetooth or handset.

     

    iPhone 5 64GB, IOS 7.1, Sprint

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