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Unable to conform activation

10292 Views 15 Replies Latest reply: Oct 2, 2013 9:53 AM by TxAg07 RSS
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keng1 Level 1 Level 1 (0 points)
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Sep 19, 2013 11:20 AM

I am trying to use apple configurator to upgrade numerous iPad 2 devices to iOS 7.  The iPads are already supervised by apple configurator.  iOS 7 installs but then I get an "Unable to conform activation.  The device is activated but not supervised." error in configurator.  Any ideas?

iPad 2, iOS 7
  • Robert600 Calculating status...
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    Sep 19, 2013 11:59 AM (in response to keng1)

    I too am having this problem. I am planning on downgrading the devices that were updated by students to iOS 6.1.3 again and hoping that here is a fix soon for this. I recieved this error both on devices I tried to update via Apple Configurator and devices that were updated to iOS 7 manually on the device. If I unsupervise a device and resupervise it with iOS7 the activation works on the intial prepare screen. It does not on any refreshes though under the supervise tab.

  • JTN4 Calculating status...
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    Sep 19, 2013 3:53 PM (in response to keng1)

    We're having the same problem and I spoke with our Apple SE today and she said that we have to wait for 1.4 to roll out which should be happening "very soon" but I can't any sort of timeframe for it.

  • vickyfrommd Level 1 Level 1 (0 points)
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    Sep 19, 2013 4:06 PM (in response to Robert600)

    I am having the same problem.  How do you downgrade them back to 6.1.3?

     

    Thank you!

  • JTN4 Level 1 Level 1 (10 points)
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    Sep 19, 2013 4:11 PM (in response to vickyfrommd)

    I was refered to a website to download the old ipsw for 6.1.3

    http://www.ipswdownloader.com/

    With that I was able to add it to the ipsw list as instructed here:

    http://support.apple.com/kb/HT5782

  • bjkoliba Level 1 Level 1 (0 points)
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    Sep 19, 2013 4:14 PM (in response to keng1)

    I am getting this same error, I spent my whole afternoon trying to get it to work.  So frustrated.

  • vickyfrommd Level 1 Level 1 (0 points)
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    Sep 19, 2013 4:59 PM (in response to JTN4)

    Thank you, I will try this.  I, too, spent all day trying many different steps thinking it was something I was doing wrong.  Hopefully the new configurator update will come out soon!

  • eepathoward Level 1 Level 1 (0 points)
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    Sep 19, 2013 7:29 PM (in response to JTN4)

    Thanks for the links JTN4! I will have to do this as well. I too like others blamed our ISP for issues relating to the many devices that were downloading iOS 7.

     

    I would've assumed that if they were enhancing MDM features that they would have handled updating Apple Configurator first as they always suggest to Supervise your devices before you hand them out. It always seems that not enough oomph is given in testing AC before they release iOS updates. I had issues as well with going from 5 to 6. Oh well, it will all be handled in time (hopefully much sooner then later).

  • eepathoward Level 1 Level 1 (0 points)
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    Sep 19, 2013 7:36 PM (in response to eepathoward)

    Apple just released. Hopefully it'll do the job. Will post results when done testing.

     

    About Apple Configurator 1.4 - http://support.apple.com/kb/HT5895

    Apple Configurator 1.4: Updating from an earlier version - http://support.apple.com/kb/HT5771

  • arizonacat Calculating status...
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    Sep 20, 2013 7:51 AM (in response to JTN4)

    Dialing the iPad to iOS 6 would not have fixed it. In Supervised mode Apple Configurator would ALWAYS install iOS 7 first. There was no way to make it not do that. I tried it. Looks like Configurator just had an update - could have used that 24 hours ago. But thanks anyway - go test it out.

  • SchoolTechMT Level 1 Level 1 (0 points)
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    Sep 20, 2013 8:46 AM (in response to keng1)

    Installed new Configurator 1.4 today. Unfortunately, with the updated IOS 7 on an iPad, it will not allow me to Check an iPad back in... Additionally, it erases all student content from Notability and other apps when I connect the ipads to the configurator and try to apply a new Supervision.

     

     

    HELP?????

  • QATechnologist Level 1 Level 1 (0 points)
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    Sep 25, 2013 10:24 AM (in response to keng1)

    I am having the same problem of the paid apps now showing up as free. One of them happens to be iMovie. When I went to remove the app as suggested in your post, it told me I could not undo this action and I was uncomfortable continuing. Did you get the same pop up and did you remove the app anyway? Thanks

  • TxAg07 Calculating status...
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    Sep 27, 2013 10:19 AM (in response to keng1)

    I've been able to identify something that triggers the "unable to conform activation" error. I have a cart that I manage and back in iOS 6.1.3 and earlier you could create folders and click past the first initial startup screens on 1 iPad, create a backup of the iPad in configurator, and then restore the other iPads from that backup in order to push the folders to the iPads on the cart and avoid having to touch every iPad to get past the startup screen. I ran into the "unable to conform activation" error and had to unsupervise the entire cart and try to resupervise the cart. I wasn't able to resupervise the iPads until after i clicked past the startup screens on the iPads.

     

    Once I resupervised, it seemed to work fine. I created a backup of 1 of the iPads and tried to restore the iPad backup to another iPad. I got the error, "invalid profile." After that, anytime I tried to make any change to that iPad, I received the "unable to conform activation" error message again.

     

    So I think it has something to do with restoring a backup to the iPads and it triggering an invalid profile error. Thoughts?

     

    I also want to add that I saw this on a Mac running OSX 10.7.5 and Apple Configurator 1.3.1. We can't run Apple Configurator 1.4 because we're holding off on upgrading to Mountain Lion in anticipation of OSX Mavericks that should be released soon.

  • theelysium Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 1, 2013 12:11 PM (in response to keng1)

    I have contacts at Apple.  I just now went through the same errors with my Network Engineer.

     

    Issue 1

     

    The error messages, "unable to conform activation" or "unable to connect to device" (even though it did) are due to the new features in iOS 7.  There is a bug in AC 1.4 with these new features. We reported these two errors today. The errors were not on the bug list, but they are now.  :-)

     

    "unable to conform activation" or "unable to connect to device" work around:

     

    Quit AC

    Launch iTunes

    Setup all iPads in iTunes as new devices

    Make sure all the devices "Trust" your iTunes

    In AC uncheck all profiles and apps

    Supervise/ingest all the iPads into AC 1.4... you should bypass the errors

    After the iPads are supervised you should be able to add your profiles and apps

     

    Issue 2

    When setting up a restore backup your iPads still do not bypass the startup questions.

     

    This error is documented at Apple and they are working on a fix.

     

    Start up questions work around:

     

    Create the restore backup on the highest model of iPads you have.  e.g. iPad 4 vs iPad 2

    Restore your iPads as you normally would

    When the iPads restart to the startup questions, powercyle them

    When they restart they will bypass the start up questions

     

    Hope this helps

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