1 2 Previous Next 22 Replies Latest reply: Oct 6, 2013 8:18 AM by tyffer
s.momo0818 Level 1 Level 1 (0 points)

Macbook Pro

OS X 10.8.5

2.5 GHz Intel Core i5

4GB 1600 MHz DDR3

 

Safari won't properly open after the system update. It bounces on the dock for a few seconds and nothing happens. When you click a few times, it crashes. However, it works fine on safe mode.

 

I have tried all the options that is available on the internet (ex. safe mode, reinstall, disk utilities, deleting caches, and several other provided options).

 

When I try opening Safari a few times, Finder crashes with it.

 

PLEASE HELP!!!


MacBook Pro
  • 1. Re: Safari won't launch on OS X 10.8.5
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Finder crashes also...hmmm

     

    You verified the starutp disk using Disk Utility ??

     

    What were the results?

  • 2. Re: Safari won't launch on OS X 10.8.5
    s.momo0818 Level 1 Level 1 (0 points)

    Unforunately yes...

     

    The result for verfy is that the Startup Disk is ok.

  • 3. Re: Safari won't launch on OS X 10.8.5
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Ok...  go here >  Etresoft: EtreCheck

     

    Click Download then go to your Downloads folder and double click the EtreCheck app.

     

    At bottom of that window, click:  Copy report to clipboard

     

    Then paste the results in your Reply.

     

    No personal data is shared and it may reveal what the problem is.

  • 4. Re: Safari won't launch on OS X 10.8.5
    s.momo0818 Level 1 Level 1 (0 points)

    Hardware Information:

              MacBook Pro (13-inch, Mid 2012)

              MacBook Pro - model: MacBookPro9,2

              1 2.5 GHz Intel Core i5 CPU: 2 cores

              4 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 512 MB

     

    Startup Items:

              VirtualBox - Path: /Library/StartupItems/VirtualBox

     

    System Software:

              OS X 10.8.5 (12F37) - Uptime: 0 days 7:21:38

     

    Disk Information:

              APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 499.25 GB (80.05 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-8A8

     

    USB Information:

     

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              org.virtualbox.kext.VBoxDrv          (4.1.22)

              org.virtualbox.kext.VBoxUSB          (4.1.22)

              org.virtualbox.kext.VBoxNetFlt          (4.1.22)

              org.virtualbox.kext.VBoxNetAdp          (4.1.22)

              com.trusteer.driver.gakl_driver_2          (1)

     

    Problem System Launch Daemons:

              [failed] com.apple.wdhelper.plist

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.genieoinnovation.macextension.client.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [loaded] com.trusteer.rooks.rooksd.plist

     

    Launch Agents:

              [not loaded] all-wcprops

              [not loaded] entries

              [loaded] com.qvod.agent.plist.svn-base

              [loaded] com.brother.LOGINserver.plist

              [loaded] com.genieoinnovation.macextension.plist

              [loaded] com.qvod.agent.plist

              [loaded] com.trusteer.rapport.rapportd.plist

     

    User Launch Agents:

              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist

              [loaded] com.google.keystone.agent.plist

              [not loaded] org.virtualbox.vboxwebsrv.plist

     

    User Login Items:

              BoxSyncHelper

              iTunesHelper

              iyyhelper

              iyyhelper

              Google Drive

              uTorrent

              WeiLark

              Dropbox

              Box Edit

     

    3rd Party Preference Panes:

              Box Sync

              Flash Player

              Java

              Trusteer Endpoint Protection

     

    Internet Plug-ins:

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              QvodBrowserPlugin.plugin

              QvodPlayerPlugin.plugin

              SharePointBrowserPlugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

              aThunderPlugIn.plugin

              Box Edit.plugin

              WebEx64.plugin

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                   5%          mdworker

                   2%          WindowServer

                   1%          EtreCheck

                   1%          mds

                   1%          Microsoft Excel

                   1%          M-eM-?M-+M-fM^RM--

                   1%          firefox

                   1%          ocspd

                   1%          Microsoft PowerPoint

                   0%          ps

     

    Top Processes by Memory:

              197 MB   firefox

              176 MB   Mail

              135 MB   Messages

              131 MB   mds

              115 MB   WindowServer

              94 MB    Calendar

              86 MB    Microsoft Excel

              86 MB    M-eM-?M-+M-fM^RM--

              78 MB    CalendarAgent

              78 MB    Microsoft PowerPoint

     

    Virtual Memory Statistics

              73 MB    Free RAM

              1.44 GB  Active RAM

              1.38 GB  Inactive RAM

              1.10 GB  Wired RAM

              968 MB   Page-ins

              238 MB   Page-outs

  • 5. Re: Safari won't launch on OS X 10.8.5
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Uninstall Rapport > Uninstalling Rapport on Mac OS X | Trusteer

     

    That software has caused many a Mac user problems as noted from the results from an Apple Support Communities seach > Community Search: Apple Support Communities

     

    User Login Items:

              BoxSyncHelper

              iTunesHelper

              iyyhelper

              iyyhelper

              Google Drive

              uTorrent

              WeiLark

              Dropbox

              Box Edit

     

    All problematic. But uninstall Rapport first, then restart your Mac and try Safari first.

     

    No wonder both Safari and the Finder are crashing.

     

     

     

     

     

    message edited by:  cs

  • 6. Re: Safari won't launch on OS X 10.8.5
    s.momo0818 Level 1 Level 1 (0 points)

    Thank you for the reply. Unforuntately, the process did not work. Still can't open Safari.

  • 7. Re: Safari won't launch on OS X 10.8.5
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Ok..  more troubleshooting to do.

     

     

    Open System Preferences > Users & Groups then select the Login Items tab.

     

    Remove all login items then restart your Mac to test.

  • 8. Re: Safari won't launch on OS X 10.8.5
    s.momo0818 Level 1 Level 1 (0 points)

    This did not do the trick either carolyn.

  • 9. Re: Safari won't launch on OS X 10.8.5
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Ok..

     

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    /Library/LaunchDaemons

     

    Move the com.genieoinnovation.macextension.client.plist and the com.trusteer.rooks.rooksd.plist files

    from the LaunchDaemons folder to the Trash

     

    Do the same for:

     

    /Library/LaunchAgents

     

    Move the com.genieoinnovation.macextension.plist from the LaunchAgents folder to the Trash

     

    Restart your Mac.  See if that made a difference.

  • 10. Re: Safari won't launch on OS X 10.8.5
    s.momo0818 Level 1 Level 1 (0 points)

    thank you very much! This solution solved both the Safari and Finder glitching problem!!!

  • 11. Re: Safari won't launch on OS X 10.8.5
    s.momo0818 Level 1 Level 1 (0 points)

    Nevermind... the Finder problem isn't solved.

    Help, please?

  • 12. Re: Safari won't launch on OS X 10.8.5
    Carolyn Samit Level 10 Level 10 (89,580 points)

    What happens when you open the Finder?

  • 13. Re: Safari won't launch on OS X 10.8.5
    s.momo0818 Level 1 Level 1 (0 points)

    The program shuts down randomly. Even when I am not using it, it restarts every 30 seconds.

     

    pop up message:

     

    "the last time you opened finder, it unexpectedly quitted while reopening windows. Do you want to try to reopen its windows again."

  • 14. Re: Safari won't launch on OS X 10.8.5
    Carolyn Samit Level 10 Level 10 (89,580 points)

    But you were able to use the Finder before to locate the Library files..

     

    Restart your Mac again.

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