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Ipod serial numbers don't match

237 Views 2 Replies Latest reply: Sep 20, 2013 3:21 AM by lllaass RSS
JohnM1963 Calculating status...
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Sep 19, 2013 7:47 PM

My son had damaged some of the docking pins on his 4th gen ipod. We sent it in for warrantee repair hoping it would be considered normal wear and tear. It was sent back to us indicating that the pins were damaged due to an external force. That external force was him plugging it in. Fine we will get this fixed by a third party. So much for warrantee.


But there was another comment on the return letter which we couldn't understand. "A diagnostic evaluation has determined that your iPod has been modified because the serial number on the outside case does not match the internal serial number" What????? First of all, the battery was dead because the pins were bent and wouldn't charge. To see this, the unit would have to of been taken apart. With this insinuation, I do not trust Apple. We currently have three iPods and one iPhone in our family. I will be looking for a different phone.


Looking in these forums, others have had the same issue with their phones. Obviously Apple's quality control is severly lacking.I have searched the web and cannot find anywhere where it says how to cange your serial number. My son is 12 and all he ever did was play games. He would have no knowledge of how to modify his iPod, besides he knows we would take it away if he ever tried that. Apple better get this straightened out, though it doesn't matter now.

iPod touch


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