8 Replies Latest reply: Nov 26, 2013 12:46 PM by virjen estates
williepabon Level 1 Level 1 (0 points)

Hi:

I don't use my DVD drive too much, and this afternoon when trying to insert a disk to do a burn, it won't go in. To the best of my knowledge there's no disk inside. Regardless, I tried the typical solutions suggested in this forum, (1) pressing the eject keyboard button while starting the machine, (2) starting the machine with the mouse button pressed in, (3) clearing the PRAM. None of these solutions worked in my case. Disk utilities indicate that the drive is awaitng for a CD to be inserted. What else should I investigate? Thanks.

 

PS:

I tried also the following terminal commands:

 

Williams-Mac-mini:~ williampabon$ drutil tray eject

Williams-Mac-mini:~ williampabon$ drutil list

   Vendor   Product           Rev   Bus       SupportLevel

1  HL-DT-ST DVDRW  GA32N      KC08  ATAPI     Apple Shipping

 

 

Williams-Mac-mini:~ williampabon$ drutil tray eject 1

Williams-Mac-mini:~ williampabon$

 

None of those helped.


Mac mini, OS X Mountain Lion (10.8.3)
  • 1. Re: Can't insert CD on DVD drive
    BDAqua Level 10 Level 10 (116,475 points)

    Hi, any chance sombody stuck something else in the slot?

     

    Exactly how far does a Disc go in before it stops?

  • 2. Re: Can't insert CD on DVD drive
    williepabon Level 1 Level 1 (0 points)

    BDAqua:

    Well AFAICT, there's nothing inside. If I try to insert a disk, it goes halfway in before it stops. I'm afraid the drive died or it is close to. Any other help is appreciated. Thanks.

    wp

  • 3. Re: Can't insert CD on DVD drive
    Joe Bailey Level 6 Level 6 (12,095 points)

    By any chance have you or anyone else to your knowliedge attempted to insert a mini-CD in the drive? The mini-discs do not play nice with a slot loading drive and I have seen one case where one caused similar symptoms to those you describe. On the other hand optical drives are not noted for their longevity so your may have simply reached the end of its life. If you are still covered by warranty or Applecare I would take it in to the Genius Desk at the nearest Apple Store. If not external optical drives are probably cheaper that it would be to install a new internal optical drive. Bargains can be found at the Apple Store or Other World Computing.

  • 4. Re: Can't insert CD on DVD drive
    ALalami1990 Level 1 Level 1 (5 points)

    Theres a simple Utility I created to remove discs that are stuck inside a SuperDrive. Try taking a look:

     

    https://www.macupdate.com/app/mac/49129/forceject-too

     

    It sits in the menu bar. If you're still having issues, then it could be a hardware fault. Anyway, I hope this works.

  • 5. Re: Can't insert CD on DVD drive
    C F McBlob Level 4 Level 4 (2,865 points)

    That's prety cool, ALalami1990!

  • 6. Re: Can't insert CD on DVD drive
    virjen estates Level 1 Level 1 (0 points)

    Don't use mine too often either. Inserted the wrong cd, ejected it then heard a sound like a cd inserting and then mounting, although nothing inside. Now I cannot insert anything. Tried the terminal commands nothing????????? Any ideas??????

  • 7. Re: Can't insert CD on DVD drive
    Joe Bailey Level 6 Level 6 (12,095 points)

    virjen estates wrote:

     

    Don't use mine too often either. Inserted the wrong cd, ejected it then heard a sound like a cd inserting and then mounting, although nothing inside. Now I cannot insert anything. Tried the terminal commands nothing????????? Any ideas??????

     

    Something triggered the mount sequence and now it is stuck. Labor rates for working on computers typically runs $65 an hour often with a two hour minimum. You can get a new external Superdrive from reliable sources such as Other World Computing for $50. You do the math.

  • 8. Re: Can't insert CD on DVD drive
    virjen estates Level 1 Level 1 (0 points)

    Solved the issue. For whatever reason my lazer printer had hijacked my drive. I was in the process of installing drivers when my Super Drive stopped working. I tried every solution I could get my hands on and finally retrieved my CD but could not insert any. Then today I noticed I had a problem with the printer so I unplugged the printer. Then the drive on the computer started to make noises, but the drive only accepted half a disk, so I opened Terminal and typed,    drutil eject     then enter.That did it. and now we're back to normal even with the printer connected. COMPUTERS!