Richs79

Q: iOS 7 forgot restrictions passcode

I have updated to iOS 7.  My location services have been disabled and findmyiphone is turned on but with restricted access.  However I have forgotten my restrictions pass code so am unable to turn on location services.  If I try and restore iphone via iTunes it tells me I have to turn off findmyiphone first.  But I can't do this because I have forgotten this restriction passcode.

 

Totally stuck now.  Seems there is no way to reset my phone.

 

Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 4:16 PM

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Q: iOS 7 forgot restrictions passcode

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  • by ipon70,Helpful

    ipon70 ipon70 Sep 19, 2013 9:48 AM in response to gypsychic
    Level 1 (10 points)
    Sep 19, 2013 9:48 AM in response to gypsychic

    I promise apple and everyone else, I did not forget my passcode.  It has to be a glitch.  My wife's phone uses this passcode, my phone uses it, my ipad uses it...I did not forget it.

  • by Redski,Helpful

    Redski Redski Sep 19, 2013 9:54 AM in response to ipon70
    Level 1 (10 points)
    Sep 19, 2013 9:54 AM in response to ipon70

    Ah ... I see ! So, what I'm hearing is that I may have actually entered the correct code but a bug in the software is causing it to not authenticate and say it's incorrect.

     

    ... is that right ?

  • by hawkeyext,Helpful

    hawkeyext hawkeyext Sep 19, 2013 2:51 PM in response to gypsychic
    Level 1 (5 points)
    Sep 19, 2013 2:51 PM in response to gypsychic

    I agree. I set up a Passcode but never a Restrictions Passcode. When I try to log into Restrictions Passcode using my regular passcode or any other set of numbers I would have used (six failed attempts) none of them work. It must be a bug.

  • by Zuhaib Afzal,Helpful

    Zuhaib Afzal Zuhaib Afzal Sep 19, 2013 2:55 PM in response to Richs79
    Level 1 (6 points)
    Sep 19, 2013 2:55 PM in response to Richs79

    I'm also facing the same issue after updating iOS 7. Is there any solution of it?

  • by Zuhaib Afzal,

    Zuhaib Afzal Zuhaib Afzal Sep 19, 2013 3:24 PM in response to Richs79
    Level 1 (6 points)
    Sep 19, 2013 3:24 PM in response to Richs79

    Finally i did it. Go to www.iclod.com and Find my iPhone. Erase your Phone and this thing will restore your iPhone. Try this. You'll get solution.

  • by gilsonmelo,Helpful

    gilsonmelo gilsonmelo Sep 19, 2013 9:15 PM in response to Richs79
    Level 1 (5 points)
    Sep 19, 2013 9:15 PM in response to Richs79

    Hi all... I had this problem too on my wife's mini iPad and here is how I managed to fix it.

     

    After some trial and error, I did the get plist editing solution using iBackupBot tool available at http://www.icopybot.com/itunes-backup-manager.htm. A couple notes:

     

    My backup contained two plists named Library/Preferences/com.apple.springboard.plist when I opened it in iBackupBot. (For ease in finding them, iBackupBot lets you click on the Path header to sort the files.) The second instance already contained

     

    <key>SBParentalControlsBlockTimeIntervalSinceReferenceDate</key>

              <real>362258969.244102</real>

              <key>SBParentalControlsEnabled</key>

              <true/>

              <key>SBParentalControlsFailedAttempts</key>

              <integer>9</integer>

              <key>SBParentalControlsMCContentRestrictions</key>

              <dict>

                        <key>countryCode</key>

                        <string>us</string>

              </dict>

     

    I made the highlighted changes below:

     

    <key>SBParentalControlsBlockTimeIntervalSinceReferenceDate</key>

              <real>362258969.244102</real>

              <key>SBParentalControlsEnabled</key>

              <false/>

              <key>SBParentalControlsFailedAttempts</key>

              <integer>0</integer>

              <key>SBParentalControlsMCContentRestrictions</key>

              <dict>

                        <key>countryCode</key>

                        <string>us</string>

              </dict>

              <key>SBParentalControlsPIN</key>

              <string>1234</string>

     

    I found that the only way I could make these changes actually transfer to my iPad during restore was to connect my phone to iTunes and wait for it to backup and sync. Then, while still connected to iTunes, I used iBackupBot to edit the backup file. WITHOUT ejecting my iPad, I then started the restore process based on the most recent backup. After the restore, I was able to use the above password (1234) to unlock my restrictions again. Hope this helps.

  • by janba,

    janba janba Sep 20, 2013 6:36 AM in response to mshakir
    Level 1 (0 points)
    Sep 20, 2013 6:36 AM in response to mshakir

    hello

    i am suffering the same problem after OTA update to iOS7

    i have had set restriction pass code but after update it doesnt work anymore...

    now i am at 13  try...

  • by Jimmy Cooper,

    Jimmy Cooper Jimmy Cooper Sep 20, 2013 7:28 AM in response to Richs79
    Level 1 (0 points)
    Sep 20, 2013 7:28 AM in response to Richs79

    Mine is doing exactly the same, must be a bug in IOS7, after update my location was set to the Canary Islands, Location services have been turned off and restrictions password locked after too many failed attempts.

     

    Frustrated , Surely someone from Apple must read this APPLE support !!

     

    Rang Apple they want £25 to tell me its a bug in their software, no thanks.

     

    Is there a way to downgrade to IOS 6 ??

  • by 04rebhop,

    04rebhop 04rebhop Sep 20, 2013 2:53 PM in response to Richs79
    Level 1 (0 points)
    Sep 20, 2013 2:53 PM in response to Richs79

    Also having this issue since the update, and i am 100% sure that i have the correct passcode. My location services have been disabled, and it's fustrating as i cannot use the maps app, which i use alot. I really do not want to restore my phone as a new phone and loose all my data. Think i'll wait it out and see if an update is released to fix this issue.

  • by gilsonmelo,

    gilsonmelo gilsonmelo Sep 20, 2013 2:57 PM in response to 04rebhop
    Level 1 (5 points)
    Sep 20, 2013 2:57 PM in response to 04rebhop

    The fix I posted yesterday (above) doesn't require you to restore your phone as a new one. I didn't lose anything and it took me about 20 minutes to create a backup, change com.apple.springboard.plist with iBackupbot and restore it. Totally recommend it.

  • by ryanfromhelensburgh,

    ryanfromhelensburgh ryanfromhelensburgh Sep 20, 2013 5:16 PM in response to Richs79
    Level 1 (0 points)
    Sep 20, 2013 5:16 PM in response to Richs79

    Am sure it only means turn off Find my iphone under the iclound in settings not, general restrictions then find my iphone.

     

    I tried it. The lock screen passcode reset but the restrictions code remains the same

     

    Gonna see if i can restore as new and just add my contacts via icloud after.

  • by rica2210,

    rica2210 rica2210 Sep 21, 2013 1:42 AM in response to ryanfromhelensburgh
    Level 1 (0 points)
    Sep 21, 2013 1:42 AM in response to ryanfromhelensburgh

    hi i just updated my iphone 4s to ios7 today but my restriction password is did .not work now,. how to reset rectriction password,. pls help

  • by Rich 888,

    Rich 888 Rich 888 Sep 21, 2013 8:57 AM in response to rica2210
    Level 1 (0 points)
    Sep 21, 2013 8:57 AM in response to rica2210

    I have the same issue.

     

    Cannot erase from icloud as it say it is offline (it isn't !)

     

    Cannot restore from itunes as it says I have to turn "find my ipad" to off .. but with restrictions on, all options are greyed out.

     

    Completely stuck !

     

    So unless apple get a fix , seems like I've lost significant functionality of a £600 ipad !

     

    Sometimes I just hate apple devices .. seems this time they've managed to lock my ipad down so I cant use it properly. agghhh !!

     

    Rich

  • by Manuel6163,

    Manuel6163 Manuel6163 Sep 21, 2013 7:51 PM in response to Richs79
    Level 1 (0 points)
    Sep 21, 2013 7:51 PM in response to Richs79

    The next day after updating my ipad to ios 7 the passcode appeared on its own. prior to this I had never used a passcode so I was lost as what to type. I tried using the passcode from my phone and am now locked out! *****!

    Manuel

  • by kipato,

    kipato kipato Sep 22, 2013 5:03 AM in response to gilsonmelo
    Level 1 (0 points)
    Sep 22, 2013 5:03 AM in response to gilsonmelo

    This recovery procedure worked for me, using iBackupBot on iPad 2. Thanks!

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