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Wifi greyed out on iphone 4s with ios 7

153043 Views 573 Replies Latest reply: Apr 19, 2014 4:48 PM by Mark Coelho RSS Branched to a new discussion.
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Carla Marie Valencia Level 1 Level 1 (0 points)
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Sep 19, 2013 3:30 PM

Hi, I have iphone 4s, before when I update my ios to 6.1.3 I got a problem connecting to my wifi it was greyed out. I researched some tips how to solve the problem still it doesn't work. They said that if you update your ios into ios 7 the issue will be solved, however I update my ios now into ios 7, I still have the same issue, tried some troubleshooting again still problem doesn't solve, help please I cannot use my wifi. I just got my phone last year and I am having this problem, I love apple products but this is a big inconvenience to everyone who is having the same problem, help. Thanks.

iPhone 4S, iOS 7
  • dragondx2 Level 1 Level 1 (0 points)
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    Sep 20, 2013 2:41 AM (in response to Carla Marie Valencia)

    i got the same issue. i already contact apple care told me is a new issue and they're investigating.

     

    for now, i found no solution (i tried also to downgrade and reinstall, or renew network setting etc).

     

    may i ask you if under setting>general>info you still have the wifi mac addess?

     

    because in case u have no wifi mac address, it's only the wifi module stuck for high temperature, and u only need to cold it fast and it start working again. if u still have the mac addess is my same situation.

     

     

    from the iphone configuration utility i got this log (and you can see that the wifi driver cannot be found from the system) :

     

    Sep 20 09:03:29  MobileGestaltHelper[77] <Error>: WiFi: Consulting "no-sdio-devices" property.
    Sep 20 09:03:29  MobileGestaltHelper[77] <Error>: WiFi: "no-sdio-devices" property not found.
    [....]
    Sep 20 09:03:31 iPhone MobileGestaltHelper[77] <Error>: libMobileGestalt MobileGestalt.c:2059: failed to fetch wifi vendor (no vendor-id)
    [....]
    Sep 20 09:03:33 iPhone kernel[0] <Debug>: 000023.396022 wlan.E[19] AppleBCMWLANCore::saveDebugInfo():  Please file a radar in "Purple WiFi Drivers" using the instructions at <http://eightball.apple.com/luna/index.php/Debugging_Wifi_Problems#Capturing_Debu g_Info>
    Sep 20 09:03:33 iPhone kernel[0] <Debug>: 000023.396070 wlan.E[20] AppleBCMWLANCore::saveDebugInfo():  ... and attach (after syncing with iTunes): ~/Library/Logs/CrashReporter/MobileDevice/<DeviceName>/com.apple.driver.AppleBC MWLANCore/*BCMWLAN Cmdr Pending Stall/**
    [....]
    Sep 20 09:04:41 iPhone SpringBoard[34] <Warning>: ERROR: WiFi device not found, no WiFi untill a device is attached
    [....]
    Sep 20 09:52:53 iPhone Preferences[223] <Warning>: -[WiFiManager init]: Couldn't find a WiFi device
    Sep 20 09:52:53 iPhone Preferences[223] <Warning>: void loadAPTableCellImages(): loading images
    Sep 20 09:52:54 iPhone Preferences[223] <Warning>: -[APNetworksController updateCurrentNetworkUI]: currentTrackedNetworkSSID((null)), currentNetworkSSID((null))
    Sep 20 09:52:54 iPhone kernel[0] <Debug>: 002485.679916 wlan.E[8181] AppleBCMWLANCommander::checkQueues():  Pending queue stall after 2463430 ms (queued @ 22.249548)
    Sep 20 09:52:54 iPhone kernel[0] <Debug>: 002485.679961 wlan.E[8182] AppleBCMWLANCore::reportProblem(): Problem 'BCMWLAN Cmdr Pending Stall' reported.
    Sep 20 09:52:54 iPhone kernel[0] <Debug>: 002485.681950 wlan.A[8183] AppleBCMWLANCore::watchdog():  <39b> 'BCMWLAN Cmdr Pending Stall' state 0x30
    Sep 20 09:52:54 iPhone kernel[0] <Debug>: 002485.681999 wlan.E[8184] AppleBCMWLANCore::saveDebugInfo():  Please file a radar in "Purple WiFi Drivers" using the instructions at <http://eightball.apple.com/luna/index.php/Debugging_Wifi_Problems#Capturing_Debu g_Info>
    Sep 20 09:52:54 iPhone kernel[0] <Debug>: 002485.682041 wlan.E[8185] AppleBCMWLANCore::saveDebugInfo():  ... and attach (after syncing with iTunes): ~/Library/Logs/CrashReporter/MobileDevice/<DeviceName>/com.apple.driver.AppleBC MWLANCore/*BCMWLAN Cmdr Pending Stall/**
    Sep 20 09:52:54 iPhone Preferences[223] <Warning>: -[WiFiManager init]: Couldn't find a WiFi device


  • apple_user_2013 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 5:15 AM (in response to Carla Marie Valencia)

    I am having the same issue as well, which began when I downloaded the previous operating system.  I spoke with Apple Customer Service in July and also tried a full iPhone restore.  That didn't resolve the issue.  The Customer Service representative said the issue might be fixed when the new operating system iOS7 was released in the fall.  I just downloaded it, and the wi-fi is still grayed out.  Could this be a hardware versus a software issue in the 4S?

  • dragondx2 Level 1 Level 1 (0 points)
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    Sep 20, 2013 5:35 AM (in response to apple_user_2013)

    on the 6.1.3 update i don't get any problem (but i see on forums many people does).

     

    anyway, im pretty sure that causes may be:

     

    1) a software bug, so as in the log for the new firmware was not possible to load the correct wifi module driver  "lease file a radar in "Purple WiFi Drivers" using the instructions at <http://eightball.apple.com/luna/index.php/Debugging_Wifi_Problems#Capturing_Debu g_Info>
    Sep 20 09:03:33 iPhone kernel[0] <Debug>: 000023.396070 wlan.E[20] AppleBCMWLANCore::saveDebugInfo():  ... and attach (after syncing with iTunes): ~/Library/Logs/CrashReporter/MobileDevice/<DeviceName>/com.apple.driver.AppleBC MWLANCore/*BCMWLAN Cmdr Pending Stall/**"

     

    so i think that eightball.apple.com should be an intranet (not internet) addess for apple developers to download or build software parts- but anyway for an end-user is not possible to write file direct on the phone's firmware.

     

    2) this error, cause a wrong wifi module handling so the wifi fries. in fact, after i try downgrate to 6.1.3 or reinstall in DFU mode (recovery) the ios 7, the log only says "Sep 20 09:03:29  MobileGestaltHelper[77] <Error>: WiFi: Consulting "no-sdio-devices" property.
    Sep 20 09:03:29  MobileGestaltHelper[77] <Error>: WiFi: "no-sdio-devices" property not found.
    "

     

    so i think that for now i can only try to change the wifi chip on the logic board.

     

    may i ask you if on settings>general>info you still see the mac address? because, on other forums, i found that in  case u have no mac address (so the wifi is completely turned off) only need to find the "right temperature" to restart the wifi function.

     

    in other case (so wifi greyed but mac address is ok) we are in same situation.

    if u wanna try, u can download the apple iphone configuration tool and see on the panel "console" what error your wifi is pointing out.

     

    let me know.


  • dragondx2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 7:47 AM (in response to Carla Marie Valencia)

    hi Carla,

     

    so if u still have mac address, we're on same page.

     

    i can told you what I tried until now:

     

    1) downgrade to iOS 6.1.3

    2) reinstalling iOS 7.0

    3) heat and cold down the wifi chip

    4) DFU restoring to iOS 6.1.3 and 7

    5) restore several backup of settings

    6) initializing and/or restore network factory setting

    7) initializing and/or restore ALL factory setting

    8) other and repeatly phone inizialization procedure

     

    until now, nothing seems work


    So i suggest you to take the iphone to the apple customer care and/or wait for an iOS 7 update that can fix the situation.

     

    on next days i will try other procedures and i will let you know if them works;

     

    but anyway, don't try to open/breck the phone because it can damage it at all, and most important it can not be safety for you.

     

    another suggestion is to take the phone to a phone recovery shop so a technician can help you to fix the phone (but probably it is not only a software fix, it will need to change something in hardware).

     

    i hope that apple will fix this or propose to customers an exchange with a new/regenerate phone.

    post here for any further question

     

    bye

  • dragondx2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 21, 2013 1:54 AM (in response to dragondx2)

    hi,im pretty sure this will be funny.

     

    after put the phone into freezer for 20  minutes (turned off), the wifi start again

     

    (i read something about that on forums but i can't believe it really works).

     

    anyway this solution is only temporary because after a couple of hourse the phone is not able to connect again on a wifi network. i will try to downgrade again to check if this solution will be not only temporary.

     

    i know this can be very hurtful for the phone

  • amorn_rit Level 1 Level 1 (0 points)
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    Sep 21, 2013 7:23 AM (in response to Carla Marie Valencia)

    My iphone 4S can use WIFI after take hairdryer(hot) go to top iphone 5-10 min.

    I hope that can help you.

  • alessandroempire1 Level 1 Level 1 (0 points)
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    Sep 21, 2013 7:55 AM (in response to Carla Marie Valencia)

    If your wifi is greyed out do the following:

     

    1) Put your phone on a plastic bag and then in the fridge (not the freezer!).

    Wait around 20 minutes to take it out.

     

    2) The moment you take it out reset your network settings.

     

    When the phone turns on, your wifi wont be greyed out.

     

    But...

    The problem you might have is that it wont pick up any networks at all. Which is my case.

  • Haymen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2013 5:12 PM (in response to Carla Marie Valencia)

    What happened with me is really the same except Wifi was working for almost a day but suddenly both Wifi and Bluetooth has stopped at once please any advice????

  • dragondx2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2013 12:49 AM (in response to Carla Marie Valencia)

    Hi all,

     

    in my case, if i freeze the phone for 30 min, i have about 8 hours of wifi connection working (as u can see from the new log due to  restaring after cooling):

     

    Sep 21 10:40:22  wifid[15] <Warning>: [NO client logger] <Aug  7 2013 13:44:47> WIFICLOUDSYNC WiFiCloudSyncEngineCreate: created...

    Sep 21 10:40:22  wifid[15] <Warning>: [NO client logger] <Aug  7 2013 13:44:47> WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: WiFiCloudSyncEngineCallbacks version - 0, bundle id - com.apple.wifid

    Sep 21 10:40:22  wifid[15] <Notice>: WiFi:[401445]: WIFICLOUDSYNC -[WiFiCloudSyncEngineCore initWithCallback:callbackContext:]: ....

    Sep 21 10:40:22  wifid[15] <Notice>: WiFi:[401445]: WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: done !!!

    Sep 21 10:40:22  wifid[15] <Notice>: WiFi:[401445]: WiFiCloudSyncInitSyncEngine

    Sep 21 10:40:22  wifid[15] <Notice>: WiFi:[401445]: WiFiMetricsManagerCreate

    Sep 21 10:40:22  wifid[15] <Notice>: WiFi:[401445]: Created AWD dispatch Q and server connection for component ID 0x9

     

    anyway, this solution seems to be only temporary, because after some hours, the wifi is still selectable in the settings menu, but cannot find or connect to wifi networks.

     

    I see that anyway for now is a good workaround for me because the iphone see as the wifi comoponent is "Ok even if it cannot find networks"  that means the ios doesnt not speed down or stuck in process where wifi settings are checked by the software (As example: if u have the wifi greyed out in ios 7 and u try to go on setting>general>info , or u try to take a picture with localization ON, the phone speed down or stuck.

    having the wifi NOT greyed out - even  if not working -  the phone works fine in all other function).

     

    i also see that the bluetooth signal seems to be "affected" to this situation (even if is still working but with some loss of signal) , this suggest me that probably the issue may be not located in the wifi chip, but shoud be the wifi/blue antenna.

     

    if i have any other news i will write here.

  • cptjamesmartin Level 1 Level 1 (0 points)
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    Sep 23, 2013 5:24 PM (in response to Carla Marie Valencia)

    Turn off 'find my iphone', wifi will return

  • dragondx2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2013 12:27 AM (in response to cptjamesmartin)

    this seems not related to problem. anyway just in doubt i tried and it doesn't work

  • robertfoiz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2013 7:35 PM (in response to Carla Marie Valencia)

    I had the same problem and it was right after I got Find My Iphone

     

    So this is the problem so you have to get rid of find my iphone, to do that

    1. delete the find my iphone app

    2. Settings - Icloud - then switch i cloud off

    3. power off your iphone and then your wifi should be working when it comes back on

  • dragondx2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2013 2:53 AM (in response to robertfoiz)

    in iOS 7  "find my iphone" is still not an app, but is a part of the operating system, so u can't remove.

    anyway, even if deselected the wifi still not work, and from the log seems to be not relelated to this feature.

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