1 2 Previous Next 23 Replies Latest reply: Jun 29, 2014 3:38 PM by mikeumr
AndyM311 Level 1 Level 1 (0 points)

Since upgrading my iphone 4S with iOS7 it has lost compatability with my Ford Sync (2013 Kuga). It works via bluetooth but I can no longer browse playlists etc. Anyone else had this problem? Ideas? my Ford dealership say its an Apple iOS7 problem


iPhone 4S, iOS 7
  • 1. Re: iOS7 Compatibility Issues with Ford "Sync"
    Brandon2184 Level 4 Level 4 (1,605 points)

    Of course they would say that.

     

    Apple is not responsible for making sure all third party companies keep their software up-to-date. Ford's software developers need to create an update to make Sync compatible with iOS 7.

  • 2. Re: iOS7 Compatibility Issues with Ford "Sync"
    AndyM311 Level 1 Level 1 (0 points)

    I see your point but there is also a responsibility on Apple to make sure that their software updates do not render the functionality they partner with ie. Ford Sync useless. That's why they carry out beta testing in advance with major partners including Ford. All the forums I've read indicate that iOS 7 and Ford Sync had gone throught beta testing and passed hence my question to see if anyone else was having the same problem before I return to the Apple store and Ford garage to try and get it resolved.

  • 3. Re: iOS7 Compatibility Issues with Ford "Sync"
    AndyM311 Level 1 Level 1 (0 points)

    Yay! Well done Gloria at Apple Customer Care! She told me that it should work with Ford Sync as it has been tested so the Ford garage was right to say it was down to Apple. She sent me some links to back up and restore my phone and reinstall iOS 7 and that did the trick. Faith in Apple restored :-)

  • 4. Re: iOS7 Compatibility Issues with Ford "Sync"
    Brandon2184 Level 4 Level 4 (1,605 points)

    Awesome! I am glad that it works.

  • 5. Re: iOS7 Compatibility Issues with Ford "Sync"
    kaiesha Level 1 Level 1 (0 points)

    I'm struggling with mine too, I have an iphone 5 and have the same car and all of a sudden it's stopped working as smoothly as it used to on ios 6. It's really frustrating. How did you sort this in the end?

  • 6. Re: iOS7 Compatibility Issues with Ford "Sync"
    AndyM311 Level 1 Level 1 (0 points)

    Hi. Firstly I backed up my phone to my computer then whilst it was still connected up, from the iPhone summary page on iTunes there is an option to fully restore (towards the top) Click that and leave it connected and it will fully reset the phone and reinstall ios7. Once it's completed its cycle at the end it asks if you want to reinstall from the backup from your computer. Click yes and it will then do this. That did it fine for me. Good luck!

  • 7. Re: iOS7 Compatibility Issues with Ford "Sync"
    kaiesha Level 1 Level 1 (0 points)

    In the middle of trying that now, fingers crossed. Thanks for the speedy reply.

  • 8. Re: iOS7 Compatibility Issues with Ford "Sync"
    MadMikePDX Level 1 Level 1 (5 points)

    Excellent. I'm having what sounds like the same (or very similar) issue with my aftermarket Kenwood KDC-MP745U stereo. iPhone 4S, iOS7.

     

    What works:

    • iPhone pairs with the stereo, phonebook downloads, stereo unit can display music info
    • I can initiate/terminate phone calls from the stereo head unit, and I can answer
    • Music/sounds/calls play through the stereo
    • Controlling music via the iPhone (play/pause, next, back, etc)

        

    The above items rule out a connectivity issue.

     

    What doesn't:

    • Controlling music via the stereo unit (play/pause, next, back, etc) This used to work, however.

     

    The stereo unit doesn't appear to have a BT firmware update available from the web site, and the only thing that changed in this situation is upgrading to iOS7. I will try the restore procedure tonight and hope that works as well as it did for you.

     

    Cheers.

  • 9. Re: iOS7 Compatibility Issues with Ford "Sync"
    haroon.ua Level 1 Level 1 (0 points)

    MadMikePDX, did you find a solution with your Kenwood receiver? I am having the same problem plus my bluetooth won't recognize my iPhone iO7.

  • 10. Re: iOS7 Compatibility Issues with Ford "Sync"
    MadMikePDX Level 1 Level 1 (5 points)

    Actually, all I did was power off my iPhone and power it back on again. I figured why not try that first, before going through the rigamarole of doing the restore. It works now - I can play/pause, skip, etc. from the head unit.

  • 11. Re: iOS7 Compatibility Issues with Ford "Sync"
    allynfromva Level 1 Level 1 (0 points)

    I have a 2011 Camry with bluetooth, same issues, could not advance playlists plus my streaming audio had to be reset when I turned off the car.  I did what MadMikePDX suggested and it worked.  I turned off my iphone 4S with OS7 and then turned it back on and it is fine.....so far.  Time will tell.  Thank You!

  • 12. Re: iOS7 Compatibility Issues with Ford "Sync"
    Mac Novice Level 1 Level 1 (0 points)

    I upgraded to iOS 7.0.2 and reinstalled as suggested but my Sync is still unable to find any of my contacts. I am upset that I cannot move back to a system that worked (iOS 6).

  • 13. Re: iOS7 Compatibility Issues with Ford "Sync"
    Louise105 Level 1 Level 1 (0 points)

    I have a citroen dispatch van and I am having similar issues since ios 7.  Phone connectivity is fine and I can make and recieve calls.  But I can not get my 4s to play music via bluetooth any more.

  • 14. Re: iOS7 Compatibility Issues with Ford "Sync"
    SE30M2X Level 1 Level 1 (0 points)

    Im having a smilar issue with iOS 7.02 in my 2013 Hyundai Veloster. It worked fine with iOS6.5 and even worked with iOS7 but once iOS7.02 was pushed to my iPhone 5 it would not work with my car. I can still connect via USB and use it as an iPod but thats it. When I reset the BlueTooth on the car deleting out all phones and putting the car back to factory settings it allows me to pair the phone but thats it. Once the phone is connected the car sysetem gets stuck in some kind of a loop and will not allow for use of the phone in any capacity. Basically I cannot use my phone with my car at all other than as an iPod. Ill try restoring the phone as directed above but if that doesnt work Im going to have to dig up my old HTC EVO 4G and start using that again. This is very VERY upsetting. Very poor project mgt on Apples part and Im very dissapointed in them for releasing software that was not ready for consumer use yet.

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