HT5815: About the OS X Mountain Lion v10.8.5 Update

Learn about About the OS X Mountain Lion v10.8.5 Update
SebiZi

Q: OS X Mountain Lion v10.8.5 Update causes Kernel Panic

I updated yesterday to the new v 10.8.5.

 

During the update my Mac Book Pro restarted. And did not succeed to boot anymore. I ran all the time in a Kernel fault and the system rebooted.

 

I managed to start the mac in safe mode, disabled all auto start programs but nothing worked.

 

After one hour of trying I just restored the entire Mac from my timemachine backups.

 

Has anyone the same problems?

 

Thanks!

 

 

Sebastian

MacBook Pro (Retina, 15-inch, Early 2013), OS X Mountain Lion (10.8.5)

Posted on Sep 20, 2013 3:56 AM

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Q: OS X Mountain Lion v10.8.5 Update causes Kernel Panic

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  • by Barney-15E,

    Barney-15E Barney-15E Sep 20, 2013 3:59 AM in response to SebiZi
    Level 9 (50,647 points)
    Mac OS X
    Sep 20, 2013 3:59 AM in response to SebiZi

    Can you post the kernel panic log?

  • by SebiZi,

    SebiZi SebiZi Sep 20, 2013 4:03 AM in response to Barney-15E
    Level 1 (0 points)
    Sep 20, 2013 4:03 AM in response to Barney-15E

    Hmm I don't think so, because I already restored the Mac from my timemachine backup!

    So the old logs shouldn't be available anymore, should they?

     

    I send them to the apple support (when I rebooted in safe mode), but I did not make a copy of them!

     

    Sorry!

  • by Barney-15E,

    Barney-15E Barney-15E Sep 20, 2013 4:21 AM in response to SebiZi
    Level 9 (50,647 points)
    Mac OS X
    Sep 20, 2013 4:21 AM in response to SebiZi

    Those might have indicated what caused the panic.

    If you were able to boot into Safe Mode, it was very likely incompatible third-party software causing the panic.

  • by SebiZi,

    SebiZi SebiZi Sep 20, 2013 4:23 AM in response to Barney-15E
    Level 1 (0 points)
    Sep 20, 2013 4:23 AM in response to Barney-15E

    Yeah, but which third-party software ;-)

    I disabled all autostart programs. But it did not help.

     

    How do you think I could find out which software it was?

  • by Barney-15E,

    Barney-15E Barney-15E Sep 20, 2013 4:32 AM in response to SebiZi
    Level 9 (50,647 points)
    Mac OS X
    Sep 20, 2013 4:32 AM in response to SebiZi

    How did you disable all autostart programs? There is no easy way besides booting into Safe Mode. The list in your Login Items is not the only ones there are.

     

    The easiest way I know is to run EtreCheck. It was created by one of the posters here, etresoft.

    It will list everything that could be a culprit.

  • by SebiZi,

    SebiZi SebiZi Sep 20, 2013 5:11 AM in response to Barney-15E
    Level 1 (0 points)
    Sep 20, 2013 5:11 AM in response to Barney-15E

    Alright, here is the information:

     

    Hardware Information:

              MacBook Pro (Retina, 15-inch, Early 2013)

              MacBook Pro - model: MacBookPro10,1

              1 2.7 GHz Intel Core i7 CPU: 4 cores

              16 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 512 MB

              NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    Startup Items:

              VirtualBox - Path: /Library/StartupItems/VirtualBox

     

    System Software:

              OS X 10.8.4 (12E55) - Uptime: 0 days 1:23:59

     

    Disk Information:

              APPLE SSD SD512E disk0 : (500,28 GB)

                        disk0s1 (disk0s1) <not mounted>: 209,7 MB

                        disk0s2 (disk0s2) <not mounted>: 499,42 GB

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

              Verbatim Portable USB Drive 500,11 GB

                        disk2s1 (disk2s1) <not mounted>: 209,7 MB

                        disk2s2 (disk2s2) <not mounted>: 499,76 GB

                        Boot OS X (disk2s3) <not mounted>: 134,2 MB

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.intel.kext.intelhaxm          (1.0.6)

              com.eltima.eveusb.kext.arbiter          (2.0.0)

              com.eltima.eveusb.kext.controller          (2.0.0)

              org.virtualbox.kext.VBoxDrv          (4.2.16)

              org.virtualbox.kext.VBoxUSB          (4.2.16)

              org.virtualbox.kext.VBoxNetFlt          (4.2.16)

              org.virtualbox.kext.VBoxNetAdp          (4.2.16)

     

    Problem System Launch Daemons:

              [failed] com.apple.wdhelper.plist

              [loaded] com.intel.haxm.plist

     

    Problem System Launch Agents:

              [failed] com.apple.accountsd.plist

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.cisco.anyconnect.vpnagentd.plist

              [loaded] com.eltima.eveusb.daemon.plist

              [loaded] com.github.GitHub.GHInstallCLI.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [not loaded] com.teamviewer.teamviewer_service.plist

     

    Launch Agents:

              [loaded] com.cisco.anyconnect.gui.plist

              [loaded] com.google.keystone.agent.plist

              [not loaded] com.teamviewer.teamviewer.plist

              [not loaded] com.teamviewer.teamviewer_desktop.plist

     

    User Launch Agents:

              [failed] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

              [not loaded] org.virtualbox.vboxwebsrv.plist

              [loaded] ws.agile.1PasswordAgent.plist

     

    User Login Items:

              iTunesHelper

              Quicksilver

              Dropbox

              Google Chrome

     

    3rd Party Preference Panes:

              Flash Player

              FUSE for OS X (OSXFUSE)

              fuse-ext2

              Java

              MacFUSE

              MusicManager

              TeXDistPrefPane

     

    Internet Plug-ins:

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              googletalkbrowserplugin.plugin

              JavaAppletPlugin.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

     

    User Internet Plug-ins:

              Google Earth Web Plug-in.plugin

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                  63%          backupd

                   7%          mds

                   7%          Skype

                   5%          mtmd

                   2%          WindowServer

                   1%          EtreCheck

                   1%          SystemUIServer

                   1%          Finder

                   1%          fseventsd

                   1%          fontd

     

    Top Processes by Memory:

              4.70 GB            Safari

              950 MB             rubymine

              524 MB             mds

              492 MB             WebProcess

              393 MB             Preview

              377 MB             Mail

              328 MB             Dropbox

              311 MB             installd

              311 MB             WindowServer

              279 MB             App Store

     

    Virtual Memory Statistics

              1.41 GB            Free RAM

              6.22 GB            Active RAM

              6.22 GB            Inactive RAM

              2.14 GB            Wired RAM

              6.87 GB            Page-ins

              2.41 GB            Page-outs

     

    So booting in safe mode worked. So the Problem might be the Intel HAX kernel extension or the virutal box stuff, correct?

  • by giodegas,

    giodegas giodegas Sep 20, 2013 7:01 AM in response to SebiZi
    Level 1 (0 points)
    Sep 20, 2013 7:01 AM in response to SebiZi

    I also had VirtualBox installed before this morning update.

    Come back after luch, rebooted and got kernel panic.

     

    With recovery utility tested the HD, found errors.

    Repaired, verified ok.

    Then rebooted, again kernel panic!

     

    Called Apple support.

    Booted into safe mode.

    Cleaned all caches, startup apps and so on...

    Reboot... again kernel panic!

     

    They said to backup my SSD HD using safe mode.

    Then try to reinstall Mac Os X.

     

    What you guys think?

    Please....

     

    Gio

  • by SebiZi,

    SebiZi SebiZi Sep 20, 2013 7:04 AM in response to giodegas
    Level 1 (0 points)
    Sep 20, 2013 7:04 AM in response to giodegas

    Well,

     

    I had the same problem and just restored the entire HD from my external Backup. Worked fine. But you cannot update to the 10.8.5 Version.

    Can you please run EtreCheck as well (see post above), so that we can check our incommon configurations?

     

    Thanks!

     

     

    Cheers

  • by giodegas,

    giodegas giodegas Sep 20, 2013 7:07 AM in response to SebiZi
    Level 1 (0 points)
    Sep 20, 2013 7:07 AM in response to SebiZi

    Here it is:

    Hardware Information:

              MacBook Pro (Retina, 15-inch, Early 2013)

              MacBook Pro - model: MacBookPro10,1

              1 2.7 GHz Intel Core i7 CPU: 4 cores

              16 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 512 MB

              NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    Startup Items:

              CUDA - Path: /System/Library/StartupItems/CUDA

              HWNetMgr - Path: /Library/StartupItems/HWNetMgr

              HWPortDetect - Path: /Library/StartupItems/HWPortDetect

              StartOuc - Path: /Library/StartupItems/StartOuc

     

    System Software:

              OS X 10.8.5 (12F37) - Uptime: 0 days 1:8:56

     

    Disk Information:

              APPLE SSD SD512E disk0 : (500,28 GB)

                        disk0s1 (disk0s1) <not mounted>: 209,7 MB

                        Macintosh HD (disk0s2) /: 499,42 GB (181,09 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

              [failed] com.apple.wdhelper.plist

     

    Problem System Launch Agents:

              [failed] com.apple.accountsd.plist

              [failed] com.apple.CalendarAgent.plist

              [failed] com.apple.coreservices.appleid.authentication.plist

              [failed] com.apple.pbs.plist

              [failed] com.apple.tccd.plist

     

    Launch Daemons:

              [not loaded] cn.com.onda.PPPMonitor.plist

              [not loaded] com.adobe.fpsaud.plist

              [not loaded] com.barebones.textwrangler.plist

              [not loaded] com.daz3d.content_management_service.plist

              [not loaded] com.google.keystone.daemon.plist

              [not loaded] com.ni.ServiceLocator.plist

              [not loaded] com.nomachine.nxusb.plist

              [not loaded] com.nomachine.uninstall.plist

              [not loaded] com.teamviewer.teamviewer_service.plist

              [not loaded] com.wuala.WualaFS.KextLoaderHelper.plist

              [not loaded] edu.stanford.folding.prefpane.plist

              [not loaded] Folding@home.plist

              [not loaded] net.openvpn.client.plist

              [not loaded] nilxid.plist

     

    Launch Agents:

              [not loaded] cn.com.onda.usbfilter.plist

              [not loaded] com.google.keystone.agent.plist

              [not loaded] com.nvidia.CUDASoftwareUpdate.plist

              [not loaded] com.teamviewer.teamviewer.plist

              [not loaded] com.teamviewer.teamviewer_desktop.plist

     

    User Launch Agents:

              [not loaded] com.valvesoftware.steamclean.plist

              [not loaded] org.virtualbox.vboxwebsrv.plist

     

    User Login Items:

              iTunesHelper

              Steam

              Dropbox

     

    3rd Party Preference Panes:

              CUDA Preferences

              ExtFSManager

              Flash Player

              Flip4Mac WMV

              TeXDistPrefPane

     

    Internet Plug-ins:

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              googletalkbrowserplugin.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              LV90HelperLauncher.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              QuickTime Plugin.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                  99%          lpt1

                   2%          EtreCheck

                   1%          WindowServer

                   1%          WebProcess

                   0%          fontd

                   0%          hidd

                   0%          Mail

                   0%          warmd

                   0%          imagent

     

    Top Processes by Memory:

              455 MB             WebProcess

              197 MB             Mail

              180 MB             WindowServer

              115 MB             Safari

              82 MB              Dock

              49 MB              loginwindow

              49 MB              SystemUIServer

              49 MB              NotificationCenter

              49 MB              Finder

              49 MB              EtreCheck

     

    Virtual Memory Statistics

              54 MB              Free RAM

              946 MB             Active RAM

              894 MB             Inactive RAM

              14.14 GB           Wired RAM

              619 MB             Page-ins

              133 MB             Page-outs

  • by etresoft,

    etresoft etresoft Sep 20, 2013 7:37 AM in response to SebiZi
    Level 7 (29,350 points)
    Mac OS X
    Sep 20, 2013 7:37 AM in response to SebiZi

    SebiZi wrote:

     

    So booting in safe mode worked. So the Problem might be the Intel HAX kernel extension or the virutal box stuff, correct?

    Or the com.eltima.eveusb.kext.arbiter stuff. Any kernel extension essentially changes the operating system. And what is going on with your Safari RAM?

     

    More importantly, you aren't even running 10.8.5.

  • by SebiZi,

    SebiZi SebiZi Sep 20, 2013 9:09 AM in response to etresoft
    Level 1 (0 points)
    Sep 20, 2013 9:09 AM in response to etresoft

    NO of course Im not running 10.8.5 anymore! After the kernel Panic I just restored me entire mac back to an hour before the update. I could not spend more time on solving that issue

     

    How would you proceed further? Deinstalling all the stuff that might does problems and update again?

     

    Thanks!

  • by Barney-15E,Solvedanswer

    Barney-15E Barney-15E Sep 20, 2013 4:28 PM in response to SebiZi
    Level 9 (50,647 points)
    Mac OS X
    Sep 20, 2013 4:28 PM in response to SebiZi

    Here are the possible problems:

    Kernel Extensions:

              com.intel.kext.intelhaxm          (1.0.6)

              com.eltima.eveusb.kext.arbiter          (2.0.0)

              com.eltima.eveusb.kext.controller          (2.0.0)

     

    Problem System Launch Daemons:

              [loaded] com.intel.haxm.plist

     

    Launch Daemons:

              [loaded] com.cisco.anyconnect.vpnagentd.plist

              [loaded] com.eltima.eveusb.daemon.plist

              [loaded] com.github.GitHub.GHInstallCLI.plist

              [not loaded] com.teamviewer.teamviewer_service.plist

     

    Launch Agents:

              [loaded] com.cisco.anyconnect.gui.plist

              [not loaded] com.teamviewer.teamviewer.plist

              [not loaded] com.teamviewer.teamviewer_desktop.plist

  • by Barney-15E,

    Barney-15E Barney-15E Sep 20, 2013 4:29 PM in response to giodegas
    Level 9 (50,647 points)
    Mac OS X
    Sep 20, 2013 4:29 PM in response to giodegas

    For giodegas, here are you potential problems:

    Launch Daemons:

              [not loaded] cn.com.onda.PPPMonitor.plist

              [not loaded] com.daz3d.content_management_service.plist

              [not loaded] com.ni.ServiceLocator.plist

              [not loaded] com.nomachine.nxusb.plist

              [not loaded] com.nomachine.uninstall.plist

              [not loaded] com.teamviewer.teamviewer_service.plist

              [not loaded] com.wuala.WualaFS.KextLoaderHelper.plist

              [not loaded] edu.stanford.folding.prefpane.plist

              [not loaded] Folding@home.plist

              [not loaded] net.openvpn.client.plist

              [not loaded] nilxid.plist

     

    Launch Agents:

              [not loaded] cn.com.onda.usbfilter.plist

              [not loaded] com.nvidia.CUDASoftwareUpdate.plist

              [not loaded] com.teamviewer.teamviewer.plist

              [not loaded] com.teamviewer.teamviewer_desktop.plist

     

    User Launch Agents:

              [not loaded] com.valvesoftware.steamclean.plist

  • by etresoft,

    etresoft etresoft Sep 20, 2013 5:35 PM in response to SebiZi
    Level 7 (29,350 points)
    Mac OS X
    Sep 20, 2013 5:35 PM in response to SebiZi

    SebiZi wrote:

     

    NO of course Im not running 10.8.5 anymore! After the kernel Panic I just restored me entire mac back to an hour before the update. I could not spend more time on solving that issue

     

    Nobody can help much if you install a new operating system before we get a chance to give you any suggestions.

     

    How would you proceed further? Deinstalling all the stuff that might does problems and update again?

     

    Review your 3rd party software. Any time you install a 3rd party software that contains a kernel extension, you are changing your operating system. You aren't running 10.8.4 anymore. You are running some hybrid. This is true pretty much anytime you give your admin password to some 3rd party installer from anywhere that isn't the Mac App Store. Apple performs no compatibility testing for 3rd party software. Typically, 3rd party software performs no compatibility testing for Apple. If you have any such software installed, and you have a bunch, you must contact each and every one and make sure that it is compatible not just with 10.8.5, but with the other kernel extensions you have. Even if they have tested to make sure their software runs with 10.8.6, they have not tested iwth 10.8.5 and your other kernel extensions. There is no separation between kernel extensions. Any one can corrupt any other.

     

    There are a few 3rd party kernel extensions that are known to be problematic. There are a few that are known to be reliable and well-supported. But if you have having kernel panics, your only option is to uninstall all of them from the vendor's official uninstallation instructions. If one of them doesn't have uninstall instructions, then that is probably your most likely candidate for causing problems.

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