8 Replies Latest reply: Sep 23, 2013 1:26 PM by jonchild
Meerahone Level 1 Level 1 (0 points)

I purchased an iPhone 5S on launch day and noticed right out of the box that lock button rattles and shakes. It seems as if the lock button is loose. I know I could take it back to Apple and they would exchange it, but before I make trip to genius bar is anyone having this same issue? Whenever I pickup or move my phone it sounds like the lock button is broken and about to fall out. However, the phone works fine, just this awful rattling sound.


iPhone 5, iOS 6
  • 1. Re: Has anyone noticed lock button rattles???
    Ezio007 Level 1 Level 1 (10 points)

    Same Issue here..

    Went to the store today and noticed that almost every phone did the same.

    During normal use is fine but if you're in a quite place it's annoying..

    Also it's normal a bit of "noise"Whalen you tap on the upper part cause of the vibration component, but if you also add the leaking button it's horrible

  • 2. Re: Has anyone noticed lock button rattles???
    diesel vdub Level 7 Level 7 (21,935 points)

    Meerahone wrote:

     

    I purchased an iPhone 5S on launch day and noticed right out of the box that lock button rattles and shakes.

    Search the forums... since the 5S and 5 are essentially the same design you'll find hundreds if not thousands of similar threads.

  • 3. Re: Has anyone noticed lock button rattles???
    Zubair Punjabian Level 1 Level 1 (0 points)

    I have the same issue n went apple store they said its normal.

  • 4. Re: Has anyone noticed lock button rattles???
    jonchild Level 1 Level 1 (5 points)

    i have a thread about this at the moment, has anyone had a replacement due to this?

     

    what models do you have?

     

    cheers

  • 5. Re: Has anyone noticed lock button rattles???
    diesel vdub Level 7 Level 7 (21,935 points)

    Do you have a technical support question?  If not, please refrain from using these forums as a discussion forum, that is not their purpose.

  • 6. Re: Has anyone noticed lock button rattles???
    jonchild Level 1 Level 1 (5 points)

    i was replying to somebody elses question about this...

     

    Is it a case of 'if you are not going to spend anything then please leave the store?'

  • 7. Re: Has anyone noticed lock button rattles???
    Meerahone Level 1 Level 1 (0 points)

    I went to my local apple store and listen to each iPhone 5s that they had on display. They all made the same rattling noises. I also asked a rep from the genius bar who let me listen to his personal iPhone 5s and it made the same noise. So while I first thought it was just a design defect and I was going to ask for a replacement. At this point, I believe that this is normal for this phone. Based on Apple having excellent customer service and knowing they would replace this phone if the button breaks off. I will give them the benefit of the doubt and wait and see what happens.

  • 8. Re: Has anyone noticed lock button rattles???
    jonchild Level 1 Level 1 (5 points)

    I concur...

     

    Have checked over 20 phones and they all have the iRattle.

     

    I even checked two sealed units which were opened for me and again this appears to be the norm.

     

    Got excited at one point as found one on display that had no play on it! Clicked it and.... it awoke the rattle, lol.

     

    Staff were very accomodating and even let me check their personal phones also.

     

    It would appear to be the norm for majority of iPhone 5S's...

     

    Have to see how it goes. Maybe it will correct itself over time.

     

    Sadly however, the 5C has no play at all...