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HT5779: iWork for iCloud beta: Frequently Asked Questions

Learn about iWork for iCloud beta: Frequently Asked Questions

HT5779 I can't access Pages(beta) on iCloud.

1478 Views 21 Replies Latest reply: Sep 26, 2013 5:22 PM by forkies RSS
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yuyangfromny Calculating status...
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Sep 21, 2013 11:57 PM

When I sign in iCloud, Pages does show up. But when I click the Pages icon, it let me sign in again. And when I sign in again, I just remain at the home page of iCloud instead of get into Pages. Anybody can tell me how to access Pages in this situation? I have my graduate thesis and many important notes in it. Thanks.

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.5)
  • Tom Gewecke Level 9 Level 9 (70,815 points)
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    Sep 22, 2013 8:08 AM (in response to yuyangfromny)

    Can you not access your stuff using the Pages app on your macbook via File > Open instead of trying to do it with your browser? 

  • MJCDior Calculating status...
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    Sep 23, 2013 9:24 AM (in response to yuyangfromny)

    i have the same issue here. i need to access my document, and clearly, its not showing up in my ios device... im more used to access my file in icloud.com...

  • Tom Gewecke Level 9 Level 9 (70,815 points)
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    Sep 23, 2013 9:47 AM (in response to MJCDior)

    iOS devices cannot access iCloud.com via a browser, only via an app like pages.

  • MJCDior Level 1 Level 1 (0 points)
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    Sep 23, 2013 10:34 AM (in response to Tom Gewecke)

    I am not trying to access icloud.com via ios devices. im on a pc. using chrome. trying to log into icloud. everything works for me but iwork. whenever i click iwork, it will bounce me back to log in page.

  • genxtan Calculating status...
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    Sep 23, 2013 10:52 AM (in response to yuyangfromny)

    same problem.

     

    pc-google chrome. after sign in, click any iwork. jump back to login screen.

     

    in my ipad the Numbers app also fail to upload & download my documents!!!

  • Tom Gewecke Level 9 Level 9 (70,815 points)
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    Sep 23, 2013 1:17 PM (in response to yuyangfromny)

    Why don't you use the pages app on your MacBook?

  • haikainut Calculating status...
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    Sep 23, 2013 3:53 PM (in response to yuyangfromny)

    I have exactly the same problem as yuyangfromny. It started on September 21st, perhaps the same time as yuyangfromny's problem started. I can't log in to iwork beta. I get bounced right back to the log-in overlay screen. It's not my password since I typed it to get into iCloud in the first place. None of my apps from my phone, ipad, or Mac are syncing with icloud right now (iWork apps, Tap Forms, NoteSuite). Other parts of iCloud seem to be working fine (find phone, mail).

  • icletus Level 1 Level 1 (60 points)
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    Sep 23, 2013 5:47 PM (in response to Tom Gewecke)

    I think you are missing the question/problem. There is a loop for many logging into iWork via web. No one said they can't access through their apps on either OSX or iOS. Just logging into the beta apps places one in loop.

  • Tom Gewecke Level 9 Level 9 (70,815 points)
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    Sep 23, 2013 5:58 PM (in response to icletus)

    icletus wrote:

     

    Just logging into the beta apps places one in loop.

     

    Yes, but I don't understand why that matters in this case.  The OP says he needs to access his "graduate thesis and many important notes".  Why does he have to use his browser to do that?  Why can't he just use his Pages app?

  • haikainut Level 1 Level 1 (0 points)
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    Sep 23, 2013 6:38 PM (in response to Tom Gewecke)

    In my case, I can access files on the machine that made them. So I can work with a Pages document created on my Mac if I am using my Mac. However it does not sync (which is going to lead to some problems after this is cleared up since I worked for two days on the same book on three different machines before I noticed that things are not syncing). If I had created a document on a computer in the university lab and then tried to access it at home on my personal Mac, it would not show up just as documents on my phone are not syncing with my ipad or my mac. Perhaps yuyangfromny can get his or her files from the machine they were created on? I hope so (as a thesis and dissertation advisor). But there is no iCloud syncing taking place and the iWork beta at iCloud.com just keeps tossing you in a loop when you try to access it from a browser. Other apps which rely on iCloud are also not syncing at all (Tap Forms for instance).

  • haikainut Level 1 Level 1 (0 points)
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    Sep 23, 2013 8:41 PM (in response to yuyangfromny)

    Of course I don't really know the answer to your question but given my current experience, I don't think installing Pages (mac, phone, etc) anywhere will help you. I think we will all have to hope that Apple clears this problem up.

  • Tom Gewecke Level 9 Level 9 (70,815 points)
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    Sep 23, 2013 9:30 PM (in response to yuyangfromny)

    yuyangfromny wrote:

     

    I don't have Pages app on my mac.

     

    Thank you for clarifying that.

     

    I do recommend that you acquire it and at least see whether you can access your documents.  It may not be possible until Apple fixes the currrent problem, but it cannot hurt to try and the cost is very modest.

     

    More generally, I strongly recommend that you not compose a graduate thesis on a beta web app.  Nobody really knows what sort of future this thing has.  You should definitely use a real word processor like Pages for OS X for such a project. And if the people who will be grading it are using MS Word, then you should use that app instead of Pages, to minimize the risk of compatibility problems between the two apps, which are very different.

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