HT203384: iCloud: Troubleshooting the Find My iPhone app

Learn about iCloud: Troubleshooting the Find My iPhone app
mflaim

Q: Find my iPhone app

Before updating my iPhone to the new software, IOS 7, I have been able to track my kids IPhone. I had it set up with my iCloud account and then they added their own personalized iCloud. Not sure why apple changed this but hope that it is a temporary oversight that will be fixed. I have tried other apps to track where my kids are and they are not as efficient as find my phone.

iOS 7

Posted on Sep 23, 2013 5:38 AM

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Q: Find my iPhone app

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  • by pvonk,

    pvonk pvonk Sep 23, 2013 5:40 AM in response to mflaim
    Level 6 (13,739 points)
    Sep 23, 2013 5:40 AM in response to mflaim

    " their own personalized iCloud" - what do you mean by this?  If they added their own icloud account, then without knowing the ID and password, you won't be able to track them.

  • by mflaim,

    mflaim mflaim Sep 23, 2013 5:50 AM in response to pvonk
    Level 1 (0 points)
    Sep 23, 2013 5:50 AM in response to pvonk

    Before the update on our iPhones, I was able to enter my iCloud account, in settings then iCloud,  with my password and turn on Find My IPhone. Then they added their own iCloud I'd and password. It was able able to store 2 iCloud accounts. Now it will only store one. The steps I took after the software update was SETTINGS,, then OTHER, then ICLOUD, then I entered my ID and  password, and when I did this, the Find my Phone icon did not appear.