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Since the latest itunes update, my itunes won't recognise my ipod

345 Views 1 Reply Latest reply: Sep 23, 2013 12:42 PM by Kenichi Watanabe RSS
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Sep 23, 2013 11:57 AM

Since the latest itunes update, my itunes detects my ipod nano (7th generation), but says it can't be identified properly. However, my older ipod nano (4th generation) fine. Does anyone know what this could be? I've re-installed itunes already and followed the troubleshooter.

iPod nano (7th generation), Windows 8
  • Kenichi Watanabe Level 7 Level 7 (29,995 points)

    The later nano may require more power when connected, to operate and charge its battery, compared to the older nano.  It's possible that your computer's USB bus may not provide sufficient power, if you have other devices connected at the same time.

     

    As a test, I would shut down (power off) the computer and disconnect all USB devices (including hub), except for standard keyboard and mouse if normally used.  Do this to Reset the iPod

     

    http://support.apple.com/kb/HT1320

     

    Start up the computer, run iTunes, and connect the iPod to a direct USB port on the computer.  Is there any difference regarding this problem?

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