HT5527: iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013

Learn about iCloud: Complimentary storage upgrades for former MobileMe members expired on September 30, 2013
cmgb
Level 1 (0 points)
iTunes

Q: Not Allowing Me to Purchase Same Storage Plan

Followed all of the instructions exactly to purchase my current storage plan (20GB), but it is not allowing me to do so.  The "next" button is greyed out so I cannot select it.  Attempted on iMac and iOS devices and encountered same problem.  Do not want there to be a lapse in coverage on 9/30 but it is not working!

Posted on Sep 23, 2013 12:13 PM

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cmgb

Q: Not Allowing Me to Purchase Same Storage Plan

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 23, 2013 12:20 PM in response to cmgb
    Level 9 (78,461 points)
    iTunes
    Sep 23, 2013 12:20 PM in response to cmgb

    If you wish to continue your current storage level, the instructions are here:

     

    http://support.apple.com/kb/HT5527

     

    Scroll down to 'How do I purchase my current plan?' and expand the section applicable to your computer or device.

  • by cmgb,

    cmgb cmgb Sep 23, 2013 12:26 PM in response to Roger Wilmut1
    Level 1 (0 points)
    iTunes
    Sep 23, 2013 12:26 PM in response to Roger Wilmut1

    Hi Roger,

     

    Thanks for the suggestion.  Unfortunately those are the instructions I followed, to no avail.  I am wondering now if it's not allowing me to select my current plan because it's already planning on continuing with it on 9/30.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Sep 23, 2013 12:41 PM in response to cmgb
    Level 9 (78,461 points)
    iTunes
    Sep 23, 2013 12:41 PM in response to cmgb

    Have you already purchased addiional storage at any time in the last year? - if so that will have over-ridden the free storage which will have been terminated at that time and replaced by the paid-for storage.

     

    If you didn't do this, and are still using the free storage, are you sure you are following the correct instructions - there is no 'Next' button as far as I can see:

     

    1. Choose Apple () menu > System Preferences, then click the iCloud icon.
    2. Click the Manage button.
    3. Click Change Storage Plan.
    4. Click Downgrade Options.
    5. Enter your Apple ID password, then click Manage.
    6. Choose your current plan, then click Done.

    HT5527_01-icloud-osx_storage_buy-003-en.png

     

    If it's still not working you will have to contact Support: iTunes Store support is probably the best bet - go to https://expresslane.apple.com ; select 'iTunes', and then 'iTunes Store'.