Kelsey F

Q: Can I change my iCloud email in iOS 7?

I just installed iOS 7 on my iPhone 5. My iCloud account used to be linked to an old email address, I had changed it to the new email address long before updating to iOS 7 and everything worked great. Now on iOS 7, it's displaying the old email for whatever reason, which I obviously can't use to log in anymore. I also can't seem to type in my current email.

 

Is there any way to get around this?

Posted on Sep 18, 2013 1:04 PM

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Q: Can I change my iCloud email in iOS 7?

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  • by Ironboots,

    Ironboots Ironboots Sep 23, 2013 9:38 PM in response to Davsan
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    Sep 23, 2013 9:38 PM in response to Davsan

    Try what I posted above, if you haven't yet. I'm assuming you have an old invalid ID, which your iCloud is stuck with. Use the link above in my previous post and sign-in with a valid ID (one with an email address you have access to and a known password) after hitting 'Manage My Account'. Then click the 'edit' button for your 'Apple ID and Primary Email'. Change this to the email address that you're stuck with in iCloud. Now you've hijacked your old account and you should be able to go into iCloud and turn-off 'Find My iPhone' and delete that account from your phone's iCloud.

     

    Now use the link again, sign-in and change your account back, or to another valid email address. Then sign into iCloud on your phone with the Apple ID of your choice.

     

    Sorry to repeat if you've already done this. Hope it works if you haven't.

  • by Jeffofranko,

    Jeffofranko Jeffofranko Sep 24, 2013 1:31 AM in response to droidalunit
    Level 1 (0 points)
    Sep 24, 2013 1:31 AM in response to droidalunit

    Thanks !

    After 48 hours of frantic button pushing this fix worked for me.

  • by IPatty,

    IPatty IPatty Sep 24, 2013 4:45 AM in response to Ironboots
    Level 1 (0 points)
    Sep 24, 2013 4:45 AM in response to Ironboots

    Thanks Ironboots!! Finally a solution that worked! I'm now synced in icloud on all devices. And thanks Watsonx for catching my question and sending me to this link. Great to know I wasn't the only one with this problem. Kudos!

  • by afranze,

    afranze afranze Sep 24, 2013 7:08 AM in response to Ironboots
    Level 1 (0 points)
    Sep 24, 2013 7:08 AM in response to Ironboots

    I have 3 iphones, 2 of which are working fine and the 3rd needs veified under the old account.  If I do these steps above, will they mess up my other phones by changing the email address??????

  • by Ironboots,

    Ironboots Ironboots Sep 24, 2013 7:52 AM in response to afranze
    Level 1 (0 points)
    Sep 24, 2013 7:52 AM in response to afranze

    I don't think so, no. The process takes just a matter of minutes and you're going to change your account ID right back after you're done removing the old account. If you're concerned you could power-off the other 2 phones while you work on righting the 3rd. Remember, you're just going to change your current, valid ID/email address to the old one just so you can clear the old one from iCloud. Then you'll change it back to your valid email and sign into iCloud - shouldn't affect your other phones at all because in the end all 3 will be configured the same. You just gotta do what you gotta do to remove that old account. Good luck.

  • by Ironboots,

    Ironboots Ironboots Sep 24, 2013 7:56 AM in response to IPatty
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    Sep 24, 2013 7:56 AM in response to IPatty

    You're welcome IPatty. Glad it was helpful.

  • by afranze,

    afranze afranze Sep 24, 2013 8:01 AM in response to Ironboots
    Level 1 (0 points)
    Sep 24, 2013 8:01 AM in response to Ironboots

    Thanks!   My other concern is that I'm not sure whether I have the right password for that old account.  When I did find my apple id, at first it said there was no account with that name.  Then it gave me my old account and I said forgot password and they sent me an email to change it.  I did change it but when I try to sign into it, it won't let me.  So now I really don't know what to do???    Can she uninstall the update or something like that???

  • by FLTCREW,

    FLTCREW FLTCREW Sep 24, 2013 1:48 PM in response to Kelsey F
    Level 1 (0 points)
    Sep 24, 2013 1:48 PM in response to Kelsey F

    I just spoke with an Apple care rep.

     

    Regarding the OLD email account sign in prompt for iCloud (with no access to old email address). 

     

    He told me to log into:

     

    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/directToSignIn?loc alang=en_US

     

    Log in with your current apple id and password.

     

    We changed the apple id to my OLD email address, but kept current password.  This was to "trick" the system, to then be able to sign out....

     

    Once I did that, I went to settings, iCloud on my iPad and I was able to delete the account.  It still prompted an OLD email but I used it with my current password. 

     

    Then deleted the account..

     

    Then once done, go back to that link, and change the apple id: to what it should be (your current one), still keeping current password...

     

    You'll have to verify the change via email.  Once verified, you can then go into settings, iCloud and sign in.

     

    WHEW!  Hope this helps and works for you....

  • by iMath67,

    iMath67 iMath67 Sep 25, 2013 11:43 AM in response to Ironboots
    Level 1 (0 points)
    Sep 25, 2013 11:43 AM in response to Ironboots

    Thank you SO MUCH !

    An alternative idea would be to create a new account (here) with the old email address.

    I used this method so I couldn't mess up with my real, functionnal account.

     

    Thank you to all of you who helped me fix this annoying problem !
    Cheers,

    Matt

  • by 6nogumboots,

    6nogumboots 6nogumboots Sep 26, 2013 12:23 AM in response to Davsan
    Level 1 (0 points)
    Sep 26, 2013 12:23 AM in response to Davsan

    Davsan, I approached it slightly differently.

    First I turned off icloud in Facetime and iMessenger, no idea if that is required but did it anyway. Then go to https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ and hit Create an Apple ID and set up a new and seperate Apple ID using your old log in email and your current password to make it easy. Do all the steps and fill in the boring form with a current email and verify when they send you the link. Switch you iPhone off and on again. You can now log off your old iCloud account, delete the profile on your iPhone iCloud and reset with your current one.

    I found no way of deleting this extra iCloud profile but hey its Apples fault and I wont be using that icloud account anyway. Just stick to your current one and forget it. Cheers and good luck.

  • by afranze,

    afranze afranze Sep 26, 2013 5:43 AM in response to Ironboots
    Level 1 (0 points)
    Sep 26, 2013 5:43 AM in response to Ironboots

    I really appreciate you trying to help me.  Unfortunately, nothing could be done to fix it.  I spent 2 days with Apple on the phone, as well as this message board, plus Verizon.  We ended up having to buy a new phone and trash the other one.  Verizon was great and gave me a really good package for a new phone so it all worked out.  But Apple should be embarassed.  Almost everyone in the Verizon store last night was there for update problems.  Thanks again!!!!  

  • by hayjude40,

    hayjude40 hayjude40 Sep 28, 2013 6:03 AM in response to Kelsey F
    Level 1 (0 points)
    Sep 28, 2013 6:03 AM in response to Kelsey F

    I've spent hours trying to change my e-mail address in iCloud and after reading droidalunit's post I've sorted it in in seconds. Well chuffed. Thanks ever so much!!

  • by Lyalls.home,

    Lyalls.home Lyalls.home Sep 29, 2013 11:41 PM in response to Ironboots
    Level 1 (0 points)
    Sep 29, 2013 11:41 PM in response to Ironboots

    Ironboots you're a hero! This was driving me crazy and so you've saved my sanity and gone some way in restoring my faith in Apple. Thank you.

  • by Ironboots,

    Ironboots Ironboots Sep 30, 2013 8:46 AM in response to Lyalls.home
    Level 1 (0 points)
    Sep 30, 2013 8:46 AM in response to Lyalls.home

    Your welcome. Glad it helped. We can't have Apple driving anyone mad now can we? :)

  • by Whiskeycl0ne,

    Whiskeycl0ne Whiskeycl0ne Sep 30, 2013 10:46 AM in response to Kelsey F
    Level 1 (0 points)
    Sep 30, 2013 10:46 AM in response to Kelsey F

    I tried everything written above and I still couldn't delete the old account.

     

    The problem is, I can't access the old email, so I can't verify it once I change it in Manage my ID. That also means I can't delete the iCloud account associated with that email because I can't log into iCloud while my email isn't verified. So no hijacking. ._.

     

    I'm not sure if I completely understood everything though, where are you supposed to delete the find my iphone and iCloud accounts, on their separate websites or somewhere in settings on the phone itself? This is all quite confusing.

     

    I had problems with this before, but they weren't too serious so I didn't think much of it. Now I've updated to iOS 7 I can't download or even upload apps anymore..

     

    I had changed the email for my Apple ID quite a while ago after my od email got hacked, which is why I can't access it now. After veryfing the new email, everything worked fine, I could download apps and use my ID normally, but every once in a while, a window would pop up asking me for the pasword of my old email adress, even though I was already logged in! And even when I tried entering it, it wouldn't accept it. You see, it's the same account, there's just one password, I just changed the email adress, and yet it was behaving as though there were two sepatare accounts. Now I kinda wish I had made a new and completely separate account back then.

     

    Do you think I could solve this mess if I did that now?

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